Network Firewall Operation Support Resume

SUMMARY:

Should have depth knowledge in Network Firewall Operation Support - Monitoring, Performance Analysis, Troubleshooting, Change & Problem Management and global team management
Guide and Lead the network security Change and Incident /fault support service team
Review and Report network security Operational and Performance metrics
Drive operational initiatives by collaborating with IT and Territory stakeholders
Review and Finalize all RCA and technology recommendations
Review and Agree Operational Acceptance and on-board new infrastructure from projects
Strong knowledge and working experience in troubleshooting, problem and performance analyzing
Strong knowledge and working experience in Firewalls, Proxy, IPS/IDS, Loadbalancers
Good knowledge and working experience of Traffic/Event monitoring and analyzing
Strong knowledge and working experience of WAN accelerators (Eg Riverbed), WLAN networks and Load balancers (Cisco ACE) designs.
Installation, configuration of Firewall /Proxy following SoPs
Implement Infrastructure Changes in Firewalls & Proxy
Vulnerability Remediation analysis and implementation
Implementing Product upgrades and patches
Develop firewall rules for new application installs or application updates
Document rules and submit through firewall provisioning process
Understand data center firewall topology and communication paths
Understand data center firewall security policies
Understand application communications
Work with application teams to understand application communication requirements
Work with application teams to troubleshoot firewall related communications problems
Troubleshoot connectivity and determine whether firewall, routing, server or application is the cause
Implement effective, secure changes working in conjunction with networking, application, and security teams
Conduct weekly firewall and proxy changes
Monitor firewall and management systems for outages and signs of potential problems
Strong Network and Security troubleshooting Skills
Knowledge and working experience of Bandwidth and performance analysis tools ( Packeteer, NetQOS, MRTG etc) and Traffic analysis tools (Netscout)
Hands-on experience of various routing and switching protocols -EIGRP,OSPF,BGP and QOS, STP, HSRP, RPR,RPR+,SSO
Hands on experience with QOS configuration and troubleshooting and various router/switch redundancy/failover protocols - HSRP,RPR,RPR+,SSO etc
Understanding of SBR and RADIUS authentication and working knowledge of Juniper Steel Belt Radius
Good understanding and Experience on WLAN technology
Experience in handling of 2 factor authentication ( RSA Authentication Manager)
Understanding of DNS and DHCP designs and hands on knowledge on IP management tools

TECHNICAL SKILLS:

Firewalls: Palo Alto, Juniper, Checkpoint, Cisco ASA

Proxy: Bluecoat,M86

Tools: Junos Space, Juniper STRM, NSM, Panorama

PROFESSIONAL EXPERIENCE:

Confidential

Network Firewall Operation Support

Responsibilities:

Identifying route cause of the problem and escalating to re-solver group
Vendor coordination for incident creation and escalation
Follow ups on open incidents until resolution
Familiarity with ITIL process
Should have very good communication and time planning skills
Maintaining the agreed SLA/KPI with Client
Maintaining good team collaboration
Customer satisfaction
Taking ownership of process and to make visible improvements in the same
Perform tasks without escalation and to actively take part in shift handover and take over
Documentation and knowledge sharing
7 to 10 years ( Enterprise network and network security, Firewall, VPN, Proxy, design and implementation)
5 years of experience with routing protocols such as, EIGRP, OSPF and BGP.
3-4 Years’ experience in team lead and management
Experience with routing protocols such as, EIGRP, OSPF and BGP.
Knowledge of application usage of ports/protocols; Ability to work with customer application support teams; Ability to troubleshoot application communication problems
Understanding of data center firewall topology and communication paths; Understanding data center security policies
Technology Certifications Firewall & IPS (Juniper/Palo Alto,/Check Point/Source Fire / HP Tipping Point)
Experience in Networking (LAN/WAN/Switching )
Experience in enterprise network architecture/design

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