Professional Experience:

15 years computer experience performing desktop/server support. 14 years experience working with Active Directory, DHCP, DNS, Group Policy, Microsoft Office Products, WSUS. Hold a Bachelor of Science degree in Electronic Engineering Technology with a GPA of 3.41 from Central Washington University. Able to work independently ran two separate sites alone when partner was on vacation . I consider myself a problem solver, for sometimes difficult computer problems, usually being able to find the solution in a very short time frame. Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams. Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams.

Experience in the following operating systems and programs:

Cisco CCNA and CCNP, Routing and Switching, Windows XP Professional, Windows Vista Business and Enterprise, Windows 7 Enterprise and Ultimate, Exchange 2003, Windows 2003 Server, Windows 2008 Server, Windows 2008 R2 Server, Publisher, PowerPoint, Adobe Acrobat, Office 2003, Office 2007, Symantec Antivirus Corporate Edition, Symantec Antivirus End Point Protection, Harris Stat Vulnerability Scanner, Retina Vulnerability Scanner. Worked with VMWare Workstation 9 and 10 and had some exposure to VSphere 3, 4, and 5.

Customer Support / Liaison Skills

• Provide rapid response to time sensitive requests.
• Competent in working in fast-paced, multifaceted technical environments that requires attention to detail.
• Provide process enhancement solutions, which preempt problems and avoid production bottlenecks.
• Comfortable in working relationships with the ability to work with professionals at all levels:
• Able to maintain a high level of knowledge regarding industry standards, technology and requirements.

Supervision / Instruction Skills

• Oversaw MCSE students as an instructor at Highline Community College:
• Teach, answer questions, provide instructions, and walk-through problems with students.
• Conduct meetings and provide leadership and training to ensure proper procedures, and regulations are followed.
• Experienced in creating an environment that is conducive to learning, enjoyment, and productivity.
• Work to resolve any disputes, questions or concerns in a professional and appropriate manner.

Interpersonal / Communication Skills

• Work with industry professionals to solve problems and maintain a productive working environment.
• Conduct remote correspondence teleconferences with outside personnel using PowerPoint and other software media.
• Successful in diffusing tense situations and taking the heat if necessary.
• Comfortable in reading research and industry paperwork.

Technical Skills

• Currently working for DG Business Solutions. Support website load balancing operations using F5 Big IP and Viprion platforms. Construct load balancing configurations as requested through ticketing system.
• Worked for Prowess Consulting at Microsoft, Redmond campus. Performed end of life mission involving the decommissioning of old router/switch infrastructure for Microsoft's corporated network. New equipment included primarily ASR 9000 routers, Catalyst 4506E blade, and Catalyst 4500X switches. Ran fiber, installed new software configurations, created new VLANs and removed old obsolete VLANs as required. Worked in close collaboration with Network Engineers at Microsoft to coordinate these changes.
• Position as a System Administrator at Joint Base Lewis-McChord. Assisted in maintaining server infrastructure primarily Server 2008 and Server 2008 R2 for Madigan Army Medical Center. Technology included Oracle and SQL database servers, IIS 6, IIS 7 and IIS 7.5 web servers, VMWare VCenter 5.0 and VMWARE ESXI 3, 4, and 5 VSphere servers hosting several virtual machine instances. Also worked with and supported MD1000 and HP EVA8000 SAN.
• Maintain Windows 2003 domain controllers, Windows 2003 member servers, Symantec Enterprise Firewall, Catalyst switches and Cisco routers,.
• Troubleshoot network problems using ping, tracert, Wireshark packet analyzer, Fluke network tester to check CAT5 continuity.
• Install and configure Catalyst 3560 and 3750 switches for deployment at customer sites.
• Maintain VOIP site using Cisco Call Manager 4.3, 7940, 7941, and 7960 Cisco phones.
• Maintain wireless connection utilizing a Cisco CAISI Combat Service Support Automated Information System Interface platform
• Maintain encryption at the site using Air Fortress Intermec Technologies for the CAISI system, and TACLANE General Dynamics for Secure Video Teleconferencing and Secure computer network SIPR
• Pull CAT 5, CAT 5e, and CAT 6 cable and terminate per customer requirements
• Good understanding of TCP/IP operation and troubleshooting
• Created site diagrams using Visio

Industry / Equipment Skills

Active Directory, DNS, DHCP, Remedy Ticket System, Symantec Enterprise Firewall, VMWare Workstation, VM Ware ESXI VSphere ,VM Ware VCenter, Windows 2000/2003/2008 Server, WSUS, Cisco Catalyst 3750, 4500X, 4506E Blade switches.

EMPLOYMENT HISTORY

Confidential

Roles and Responsibilities:

Build load balance configurations on F5 Load Balancer platforms. Also work with Certificate Infrastructure Manager to obtain and install new certificates for web configurations as required. Work also involves maintaining the DNS infrastructure associated with the websites and virtual servers being managed by the F5.

Confidential

Responsible for assisting in the upgrade of existing switch infrastructure on corporate network. Gather requirements and tailor new configurations, as required, to meet the existing infrastructure.

Roles and Responsibilities

Installing new 4506E switches and loading new configurations. Adjusting VLAN structure as required removing old VLANs and adding new VLANs per design document.

Work directly with Microsoft Engineers to coordinate upgrade schedule and to perform cutover and testing following completed upgrade

Confidential

Systems Administrator supporting Windows 2003, Windows 2008, VMWare ESXI 3, 4, 5 Server infrastructure for Madigan Army Medical Center.

Roles and Responsibilities

• Maintained Windows 2003/2008 Server and storage infrastructure for Madigan Army Medical Center
• Ensured that servers were up to date on all software upgrades installing software patches when necessary
• Worked with hardware vendors as required to correct any issues with equipment under warranty
• Maintained VMWare ESXI host computers running on VSphere 3, 4, and 5.
• Built new VSphere hosts as required

Confidential

System Administrator

Roles and Responsibilities:

• Maintained smooth network operations by performing regular maintenance of all servers, including periodic defragmentation and compression of server drives, regular back-ups of the domain controller and Exchange server databases.
• Setup WSUS servers and pointed all client computers to the new WSUS server using group policy
• Used SMS to deploy Windows XP and Windows Vista images to new client machines using the PXE environment
• Configured ODBC in Windows XP and Windows Vista for clients needing access to a database.
• Coordinated and performed new switch installations
• Also ran regular vulnerability scans using Retina EEye scanner and corrected any vulnerabilities found.
• Created and removed user accounts as required, and applied VB Scripts in group policy to provide services such as mapped share drives and printers.
• Periodically installing wireless CAISI antenna systems to provide service to remote clients when required. Periodically configured and mounted new Catalyst switches and related cabling to support new customers requiring phone and network service.
• Added and removed phones using a Cisco Call Manager solution.
• Also provided occasional desktop support providing assistance for application and connectivity problems when help desk was not available. Hands on experience working with TCP/IP. Basic knowledge of switching and routing concepts and operation.

Confidential

Systems Administrator

• Hands on experience working with TCP/IP. Good knowledge of Switching Technologies
• Systems administrator supporting information systems for 1500 soldiers and civilian contractors
• Maintained Active Directory user and computer accounts adding and deleting accounts as required as well as making sure that users were members of the appropriate groups.
• Monitored weekly backups to ensure that backups were being performed.

Confidential

Systems Administrator

• Systems Administrator supporting network operations center, Soto Cano, Honduras
• Roles and Responsibilities: System administrator that maintained Windows 2003 network including domain controllers, Exchange server, file servers, and Symantec Enterprise Firewall.
• Hands on experience working with TCP/IP. knowledge of Switching Technologies

Confidential

Radar Maintenance Technician

Radar Maintenance Technician working on C-Band radar station located on Ascension Island

Confidential

Fireproofer

Worked as a general laborer and as a Spray Applications Technician applying fireproofing material to steel beams in new building construction.

Confidential

INSTRUCTOR Federal Way, WA

Taught Microsoft Official Course 2153 Designing Implementing a Network Infrastructure on Windows 2000.