SUMMARY

• 8+ years of experience working as a AWS Cloud Support engineer with installation, Configuring, Deploying, Trouble shooting, Administration and Maintenance.
• Good experience with deployments, maintenance and troubleshooting applications on AWS Cloud infrastructure.
• Having good experience on Amazon Web Services EC2, S3
• Responsible for Designing and configuring Network Subnets, Routing, Association of Network ACLs to Subnets, DHCP option Sets, and management of Peering Network Connections across Virtual Private Clouds in Amazon
• Key member of a Managed Services team that installs configures and maintains Software’s, Databases and Web applications.
• Frequent interaction with customers to assist in Setup of Virtual Private Networks across Departments with strong Network ACLs and Firewall policies at both the Subnet and the Instance OS level.
• Imparted training on Cloud computing in AWS to team members as well as to teams from other verticals.
• Configuration and administration of Load Balancers, Network and Auto scaling for subdomains in AWS VPC.
• Good experience in troubleshooting the Virtual Private Cloud Network Peering and routing issue
• Experienced in managing O365 portals to manage Drive space as well as MS Office components.
• Experience working on AWS and CDN technologies for highly available customer facing web applications
• Experienced in configuring and managing configuration management with SCCM.
• Experience on installing and configuring SSL certificates in web servers and enabled secured (https) transactions.
• Experience in analyzing the IIS logs to collect information about server events, server performance, and user activity.
• Experienced in configuring NLB, managing Hardware Load Balancing like F5 - BigIP.
• Created user accounts, modified and deleted according to the environment using user administration in Active Directory.
• Working experience in setting up cluster environment for load balancing and high availability of Windows servers.
• Installing and configuring .NET applications on IIS 8.0/7.5/6.0 Web servers on Windows 2012/2008 R2/2003 Servers
• Migrating applications from IIS 6.0 to 7.5 as well as II6.0 to IIS 8.0
• Well-versed with installation, configuration & administration of Microsoft Windows 2003/2008R2/2012 Servers.
• Experience in Database Security includes creating Logins and Roles for users to access the database. Managed security logins and worked with Windows authentication, SQL server authentication and mixed modes.
• Experienced in using different debugging tools like processmon, HRPlus, WFtech, DebugDiag, WinDBG and etc.
• Good working experience on PowerShell scripting and MS Web Deploy for creating Websites.
• Good working experience with PowerShell 3.0 on windows server 2012/2008 r2 environments.
• Installing windows roles, features and deploying applications using Octopus deployment and PowerShell scripting.
• Good working knowledge on change and Incident management
• Providing 24x7 on-call supports.
• Ability to work in a fast paced environment, Good team player. Helped the database and application developers on technical issues.
• Experienced in communicating with customers in order to accommodate customer escalations and provide quick fixes to bring the applications back to business and find the root cause of the issue and apply the permanent fix in order to avoid future escalations for the same issue.
• Experienced in making documentation for issues we worked on and provide knowledge transfer to other team members to share the work load when we get multiple priority 0 issues at the same time.

TECHNICAL SKILLS

Cloud Based technologies: Amazon AWS Cloud, EC2, VPC, ELB, Auto scaling, S3, Elastic Cache, & also Azure

.Net Framework: C#. Net, VB.Net, ASP. Net, ADO.Net

Web Servers: IIS 8.5/8.0/7.5/7.0/6.0

Scripting Languages: Batch and PowerShell, SQL Scripting

SQL Server Tools: SQL Server 2012/2005/2008, SSMS and SQL Profiler.

Development Tools: Visual Studio, MS FrontPage, Octopus.

Operating Systems: MS Windows 2012/2008R2/2003, MS DOS.

Protocols: TCP/IP, DNS, FTP, SMTP and HTTP

System Center Tools: SCVMM, SCOM, etc.

Ticketing/Deployment Tools: Servicenow, Zendesk, Octopus, Repliweb, Jenkins, Docker, ChefPuppet, MSBuild and Etc.

Build Servers: TFS 2012/2010

Debugging Tools: Netmon, Process Mon, Fiddler, HTTP Watch, Firebug, AuthDiag, SSL Diag and Etc.

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Cloud Support Engineer

Responsibilities:

• Good experience in troubleshooting most of the AWS services. On-call support for issues related to Windows VMs hosted in AWS.
• Deploying and managing applications in Datacenter, Virtual environment and AWS platform as well.
• Configuration and administration of Load Balancers, Network and Auto scaling for subdomains in AWS VPC.
• Good in automation of frequent manual tasks in AWS.
• Extensive hands on experience in designing, building and automating several multi-AZ infrastructures on top of Amazon Web Services.
• Migrated the Entire traditional EC2 Classic environment to a Private network in AWS Cloud. This included a 3 tier Web, Application and DB setup.
• Responsible for Designing and configuring Network Subnets, Routing, Association of Network ACLs to Subnets, DHCP option Sets and management of Peering Network Connections across Virtual Private Clouds in Amazon.
• Working in building new environments by creating VMs, deploying windows operating system then installing platform pre-requirements, deploying applications and configuring security.
• Working on configuring load balancers like NLB, ARR, F5-BigIP for multi node environments.
• Deployed applications on multiple web servers and maintained Load balancing, high availability and Fail over functionality.
• Installing and configuring .NET applications on IIS 8.0/7.5/6.0 Web servers on Windows 2012/2008 R2/2003 Servers.
• Migrating applications from IIS 6.0 to 7.5 as well as II6.0 to IIS 8.0.
• Configured multiple ASP.NET websites in IIS 6.0/7.0/8.0 using Virtual IPs.
• Configured Authentication methods in IIS 6.0/7.0/8.0 to control access to the applications.
• Working on providing security by configuring SSL certificates as well as authentication techniques.
• Working on creating CSR (Certificate sign in request) and communicate with CA (Certificate authority) to get new certificates and configure them on web servers to provide security to internet facing web applications.
• Deployed and managed applications in Datacenter, Virtual environment and AWS Cloud platform as well.
• Implemented automated deployment using Octopus 2.0
• Working on change management process for application deployments, platform level developments and monthly security patching as well.
• Good working experience with PowerShell 3.0 for installing windows features and roles and for automating monthly security patching.

Environment: IIS 8.0, IIS 7.5, IIS 6.0, .Net 4.0, Windows Server 2008 R2/2012, AWS Cloud.

Confidential, Bellevue WA

Application Support Engineer

Responsibilities:

• Experience with installing, Configuring Windows 2003/2008R2.
• Created user accounts, modified and deleted according to the environment using user Administration
• Worked on Monthly security updates (Patching).
• Good working experience in taking backup and restoring data using various technics
• Monitored and managed swap space.
• Installed and configured .NET applications on IIS 6.0 web server and 2003 server.
• Configured multiple ASP.NET websites in IIS 6.0 using Virtual IPs.
• Configured Authentication methods in IIS 6.0 to control access to the applications.
• Maintained scripts to ensure a secure IIS administration.
• Installed Equifax certificates in IIS and configured security ports.
• Involved in maintaining and updating Active directory, GPOs, Global Groups and Resultant Set of Policy for authentication.
• Maintained and updated Active directories for authentication.
• Created Managed Servers in a Cluster with round-robin algorithm and NLB clustering for Load balancing.
• Configured Multiple IP addresses for forward and dynamic routing
• Configured IIS 6.0 as an application server and troubleshooter the run time errors.
• Installed Equifax certificates for .NET applications in IIS and configured security ports.
• Involved in maintaining and updating Active directory for authentication.
• Configured clusters in IIS for high availability
• Checking connections from IIS web servers and SQL servers and troubleshooting.
• Good working knowledge SQL performance tuning.
• Experienced in F5/BigIp for Clustering for IIS web servers.
• Provided support for teams in activities such as Load testing, troubleshooting, and performance tuning.
• Worked on Windows Cluster Services and SQL Cluster Services.
• Experience in writing Maintenance Plans for Full, Differential and Transactional Log Backups.
• Worked closely with Database Administrator team and was involved in planning, developing database structures, maintaining security, running backups and recovery of SQL Server databases.
• Experience in Database Security includes creating Logins and Roles for users to access the database. Managed security logins and worked with Windows authentication, SQL server authentication and mixed modes.
• Experience in writing Maintenance Plans for Full, Differential and Transactional Log Backups.
• Experience in query optimization & performance tuning using SQL Profiler, Performance Monitor, Execution Plan and DBCC Commands.
• Good working experience with PowerShell 2.0 for installing windows features and roles.

Environment: AWS Cloud, IIS 8.0, IIS 7.5,IIS 7.0, IIS 6.0, SQL Server 2008/2005, .NET 3.0, Windows Server 2008, Win2K.