SUMMARY:

• Around 9 years of technical professional experience in Windows/VMware/Linux environments in Information Technology especially in installation, administration and networking in various environments. An expert in IT environment over architect, implement, and Support VMware Virtualized computing and Microsoft Windows environments.
• Good knowledge on Windows Server 2003/2008/2012 ; TCP/IP; Install Shield; Ghost; Deploy Center; Microsoft SMS 2003. Skilled at administering & installing Windows 2003/2008/2012 ; DNS, Citrix PS 4.0/4,5, XenApp 6.5, XenDesktop 7.0/7.5.
• Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS. Sound knowledge of VMware HA and VMware DRS.
• ManagedVMwareESX 4.x and 5.x with Virtual Center server 3.x /4.x/ 5.x for managing multiple ESX servers. Experience in the V2V and P2V migration of Physical servers toVMwareESX hosts.
• Experienced in ESX Architecture, guest OS installation, setting up of VM priorities, Cloning, Templates, and Snapshots.
• Experienced in resource management framework, creating resource pools, adding the VMs into resource pools.
• Excellent command of running projects employing industry standard project management techniques.
• Expertise with IP sub - netting, VLANs, Load Balancing, and High Availability (HA) architectures.
• Successful project and technical team leader and motivator.

PROFESSIONAL EXPERIENCE:

Sr. System Admin/VMware Admin

Confidential

Responsibilities:

• Sound knowledge of Virtual Centre server 4.0, 4.1, 5.1, 5.5 for managing multiple ESX /ESXI Servers.
• Responsible for the delivery of the Technology support service of 350+servers of XenApp 6.5 on Windows server 2008/2012.
• Installing Citrix XenApp patches and Rollup packs on servers as and when recommended by Citrix
• Deploying Web interface/XenApp sites for thick, thin and mobile clients.
• Participated in complete system builds, upgrades, migrations and patch management.
• Worked on Confidential Tivoli Endpoint Manager Patch technology.
• Installing and Configuring Web Interface.
• Patch Management of ESX Hosts using VMware Update Manager.
• Decommissioning Physical & Virtual Machines according to Service Request.
• Creating Test Environment in Citrix for Production Team for testing their applications.
• Backing up the servers using Symantec Backup Exec backup and restoring the Backup when required
• Analyze existing customer environment and helping them in migrating to virtual environment using various VMware products like VMware converter / Physical 2 Virtual, Virtual Desktop Infrastructure (VDI) etc.
• Excellent understanding of ESX/ESXI Architecture, guest OS installation, setting up of VM priorities, Cloning and Snapshots
• Installing VMware tools and Upgrading VMware tools on Windows Machines.
• Ensure high quality service to both internal and external customers through effective maintenance of IT policies and procedures
• Managing windows server and Troubleshooting technical issues involving network, hardware, and operating systems.
• Installing windows server 2008 R2 for different roles and patch management.
• Deploying GPO for user and computer objects.
• Post installation configurations.
• Creating websites on IIS 7.x
• Creating host records on DNS for websites.
• Configuring SSL/TLS on web servers.
• Working with Network, Implementation & Problem management teams to avoid break-fix issues.
• Responsible for third-level support for all server related issues.
• Participated in complete system builds, upgrades, migrations, code deployments and patch management
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards and procedures.
• Installing and configuring, integrating DNS.
• Configuring Active directory and applying Group policies.
• Defining scope in DHCP.

System/ VMware Administrator

Confidential

Responsibilities:

• Maintaining, Monitoring, Upgrading Windows Server 2008, Linux and VMware. Hands on exposure Skills such as DHCP, DNS, GPO, Tivoli Endpoint Manager, Bigfix. Building Images, Scripting, VPN, Lotus Notes, VIOP, Load Balancing.
• Provided Web Server Support Apache/Tomcat, IIS, JBOSS, and WebSphere.
• Managing Red Hat Linux and VMware ESX servers.
• Played a key role in planning disaster recovery using configuration management and the Red Hat Cluster Suite.
• Modernized security policy for Red Hat servers.
• Installed and configured various services like DNS, DHCP, NFS, Apache Web Server, Samba and SSH.
• Managed and installed patches and software packages using YUM and RPM and creating YUM repository files for offline servers.
• Worked with system, network, security and storage teams to prepare and configure new servers for the environment.
• Setup, configured, and debugged network configurations for RedHat servers and workstations.
• Diagnosed and resolved hardware problems with Dell servers, workstations, and other hardware equipment.
• Provided assistance and documentation which allowed the 24/7 operations department to troubleshoot and correct problems without needing to page other employees.
• Having hands on exposure on scripting as per the need of the activities for performing tasks easier. Working on High Level Severity as per the ITIL Process. Good hands on exposure on handling Service Now, Elixir ticketing tool. Performing required activities in the location adhering the ITIL Process.
• Handling & Coordinating with team members, ensuring their timely response with client issues, Shift management and timely motivating them in order to keep them engaged in the routine day to day activities.
• In depth knowledge of ITIL Process implementation and adhering the policy. Good hands on exposure on handling Remedy, Service now ticketing tool. Guiding team members and ensuring providing better service to end users with 100 % compliance.

VMware Administrator

Confidential

Responsibilities:

• Onsite VMware Administrator and Windows Administrator - Provide Technical support services.
• Planning, managing and Installation VMware ESX 4.1 server, Installation and configuration of virtual center database and installation of VMware infrastructure virtual machine.
• Management integrated ESX server, create a new storage space, creation of VMFS data store, Configuration networking for the virtual machines.
• P2V, V2V conversions of Windows 2000 and Windows 2003 servers using Enterprise Converter.
• Planning, configuration, maintenance and administration of VMware ESX server, VMware virtual center, V-Motion, Storage Motion, HA and DRS, P2V, V2V and Troubleshooting.
• Configure and manage User, Group, Permission, Role, Resource pool on VMware virtual center.
• Planning, configuration, maintenance and administration of Windows Server Systems.
• Configuration, Management and Troubleshooting on websites (including .NET) running on Microsoft IIS 6.0 and 7.0.
• Configuration, management and Troubleshooting Microsoft Physical and Virtual Clusters and NLBS.
• Plan and schedule OS upgrades & firmware upgrades.
• Administration and managing VMware server ESX on production level.
• Management of virtual machines, their resource pools and capacity planning security hardening and Monitoring of VMs & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance.
• Creation and Deployment of Virtual Machines in datacenter, setup of their VLAN/Port-group.
• Performing Snapshots, Cloning, Migration VM ware convertor, Virtual Infrastructure client.
• Installation/configuration of virtual machines in an Enterprise SAN environment.
• Performing VMware crash/error analysis, Root cause Analysis, Coordinate Post Problem Analysis and Trend Analysis.
• Managing the VM infrastructure (VMotion, DRS, HA, Virtual Center Server, VM Converter).

  Managing Windows 2003/2008 Cluster Servers For file and database, connected via Storage Area Network.

• Hardening of Servers to ensure proper security measures are implemented.
• Installation & configuration of Hp Blade servers, Hp Dl-380, 685 G5, and Network load balancing, and network redundancy.

Confidential

Responsibilities:

• Installation of Microsoft Security Patches in Windows Server and Win7 Clients using
• WSUS.
• Performed Kickstart network installation of servers for Linux, Windows OS.
• Installed and configured packages, patches on Red hat Linux environments.
• Installation of dell battery in the Switches & Routers.
• Installation and configuration of Hardware and software’s procured by the company.
• Installing and updating Bloomberg software based systems.
• Installing and troubleshooting Avistar conferencing systems.
• Installing VMware tools and updating the latest antivirus definitions.
• Installing Operating system in the VMs using Stage net Tool.
• Administered accounts for over 2,400 individual and corporate users.
• Troubleshoot user logins using Telnet and SSH.
• Worked in a fast-paced 24x7 production environment.
• Installing and Troubleshoot the Microsoft Outlook.
• Acting immediately to the issues which were reported in Service Now Tool and resolving the issues in the SLA to the case priority.
• Server Administration (DHCP server, DNS server, WDS server).
• Active Directory Administrator, GPOs.
• Create network folders & give permissions as required.
• Creating user ID on Active directory and give permission.
• Patch and software deployment using WSUS server and Desktop Management.
• Using Symantec Endpoint Protection scanning servers and desktop.
• Creating Images with Norton Ghost.
• Independently handling SEPM & WSUS Server’s.
• Configuring Network Printers, Local Printers & Scanners.
• Installation & troubleshooting of SCCM (System Center Configuration Manager).
• Staging and Building Virtual Machines’ by using templates as per the process.
• Maintaining the Virtual Machines from the Remote VM Ware ESX server console.
• Staging and Building Virtual Machines’ by using templates as per the process.
• Maintaining the access right for users for shared files and folders.
• Customizing the desktop and server configuration (Build OS). Application integration and support.
• Wrote several shell scripts in BASH to monitor system activity, and automate routine tasks.
• Installed and configured servers and attached and configured Network Appliance filers for hot swappable disk management and built in raid configuration.
• Create scripts for Database dumps.
• Server Hardening.
• Install and provisioned Linux Red Hat Virtual servers.
• Privileged account management (root/Administrator passwords).
• Maintain s in critical SU groups.
• Created mount points for Server directories, and mounted directories on the Servers.
• Create and managed user accounts and permissions.
• Edit scripts for job scheduling.
• Creation of VMs, cloning and migrations of the VMs on VMware vSphere 4.5.
• Networking experience DNS, SSH, SSL, FTP.
• Experience on configuring, handling and monitoring devices such as Avaya, Nortel, and Cisco. Having hands on exposure on scripting as per the need of the activities for performing easier.
• Hands on experience in Application Support, Network Support in installing, basic network configuration and troubleshooting.
• Arranging, Coordinating and participating in various call conferences with onshore clients and counterparts regarding the key s and issues.

Technical Support Specialist

Confidential

Responsibilities:

• Remarkable experience in Help Desk and technical Customer service.
• In-depth knowledge of Software, Hardware, networking, windows Mac and Linux OS.
• Strong knowledge of troubleshooting techniques on technical equipment.
• Familiarity with resolving remote connectivity issues, LAN/WAN, DNS, TCP/IP, and Web Services
• Ensured that incident and problem management processes and procedures are followed and adhered to standards.
• Provided local on-site computer support, assistance and for a user base of over 110 employees in both office and manufacturing environments.
• Troubleshooting, maintenance, repair for office computers, laptops, manufacturing workstations, network infrastructure and file servers and tape backup storage systems.
• Maintained windows networking environment running on Windows XP Professional and Windows Server 2003.
• Installed, maintained and provided customer and aid for a variety of application frameworks, including the Microsoft Office Suite, Lotus Notes and Adobe products such as Acrobat and Indesign.
• Troubleshoot application error logs.
• Hardware Configuring.
• Maintaining software and hardware inventory in KMIT Portal.
• Maintaining & troubleshooting of desktops, Laptops, printers, scanner & LAN issues.
• Configuring of wireless Data Cards in user’s laptops & standalone pc’s.
• Creation of User Roaming and Mandatory profile.
• Preparation of daily, weekly monthly report for desktop audit, server status.
• Manage & Maintains of Security Policies on Systems.
• Providing all IT technical support on Windows Platforms on local network.
• Monitor and Investigate Suspicious activity in the Activity Log.
• To develop and Implement an Application for Checking Connectivity of different devices in the Network and to measure the throughput in the network.
• Document team standard of operations.