Systems Administrator Resume

SUMMARY:

Extensive background in enterprise Tier II help desk support, including Network troubleshooting and maintenance, Information Assurance compliance, Windows 7 system deployment and support, trend analysis, and procedures development.
Demonstrated success in personnel and inventory management, with experience in employee, counseling and mentorship, accountability and maintenance of physical inventory, and facilitating data integrity and replication.

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

Customer Service Desk Team Chief responsible for 6 IT technicians by providing mentorship and through use of oral and written communications
Processed and resolved avg. 8 incidents daily associated with network administration, server administration, computer hardware and software, and printing services. Installed modified and troubleshot 3,000 Dell and HP computer systems as well as 500 Dell, HP, Xerox and Sharp printers and digital senders
Knowledge and experience in the use of Cisco switching and routing protocols, TCP/IP protocols, QOS, DNS, DHCP, VLANs, ACLs, EIGRP, OSPF, RIP, CDP, FDP, TFTP, STP, SNMP, and POE
Troubleshot 802.1X and MAC Authentication Bypass (MAB) authentication for WAN, LAN, print, and file services and/or remote access to determine cause of failure
Provided administration, account management and troubleshooting for Cisco IP telephony client and end - users through Cisco Unified Call Manager (CUCM) Unity and Cisco Unified Presence (CUPs)
Monitored, troubleshot, and resolved network incidents through the use of CA Spectrum network monitoring software.

Confidential, Fort Riley, Kansas

Information Management Officer

Responsibilities:

24/7 customer support in 3-man team; personally consult and support 4 executives
Architect, develop, and manage tactical LAN consisting of 14 Cisco Layer-2 and 3 devices on classified and unclassified networks
Monitored, troubleshot, and resolved network incidents through the use of Solarwinds (SNMPv2) network monitoring software
Install, configure and troubleshoot over 50 Cisco VoIP Phones through use of Cisco Call Manager Express (CME)
Install, modify and troubleshoot 200 Dell, HP and IBM computers/laptops, and 20 Dell and HP printers and digital senders
Microsoft Support Technician responsible for more than 500 user accounts, as well as 200 computer objects, Microsoft Client/Server OS and Office products
Expanded the Command Operating Post’s (COP) network infrastructure to six buildings by installing one kilometer of fiber optics cables, three kilometers of CAT 6 cables and 14 Cisco switches: Cisco Catalyst 2960 and 3560 series.
Developed LAN standard operating procedures and policies, and system documentation explaining and showing how to configure and troubleshoot LOS, HCLOS and IP radio systems, configuring Microsoft Outlook, creating, modifying and deleting AD objects, creating, modifying and deleting Microsoft Exchange objects, and installing and configuring network printers, digital senders, and plotters.