SUMMARY

• Over 7+years of overall professional Consulting Experience with strong Object Oriented Analysis, designing and modeling applications including 4+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as Administrator and Developer.
• Experienced in implementing/configuring Salesforce custom objects, Junction objects, master - detail relationships and lookup relationships.
• Extensive experience in analyzing organization processes,converting business workflows into exact Salesforce.com workflows and configuring Salesforce.comto meet business requirements.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Processes.
• In-depth Understanding of Sales Cloud, Service Cloud and Collaboration cloud platforms.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Page layouts, search layout.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Experience in writing Visualforce pages and controllers and customize the look and feel of the page components.
• Develop Apex Triggers, Apex classes and controller classes and manage complex workows, approvals, data validation and system triggers.
• Experience in creating custom Reports and Dashboards for various business metrics.
• Experience in configuring the Security model per Organization needs and also managing Users in the Organization.
• Experience in creating Email Templates and Mail Merge Templates.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Experience in debugging capabilities of Apex and Visualforce.
• Created and updated users, reports and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce account.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to SalesForce using Import Wizard and Data Loader Utility.
• Experience in Content Management and also Currency Management.
• Experience with Data Integration tools like Informatica Data Loader and In-depth Understanding of ETL processes.
• Working knowledge using Informatica Power Center 8.6, 9.1 tool to design data conversions from wide Variety of source system.
• Experience in working with Salesforce.com sandbox and production environments.
• Experience in AppExchange tools like conga merges templates, Dupe blocker and geopointe.
• Experience in providing production support, analyzing the cause and fixing it.

TECHNICAL SKILLS

Confidential, Tampa, Fl

Senior Consultant / Administrator

Responsibilities:

• Streamlined the business process flow by leveraging out of the box features like workflows and approvals.
• Defined Security model and user access levels by leveraging OWD, Profiles and Roles.
• Designed, and developed Apex Controllers, extensions and Apex Triggers for various functional needs in the application.
• Developed Visual Force Pages for moderate level business use cases.
• Incorporated the current instance of Salesforce.com used by PWC Call Center group into a single fully enabled organization.
• Migrated the Legacy users to Salesforce Service Cloud
• Support PWC project personnel with Advisory Services for:
• Knowledge Setup
• Email template creation
• Developed a Robust Automated Case Management Solution that automatically assigns to the Support Reps using Round-Robin technique.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured the sharing settings.
• Created email templates and mail merge templates for use with conga.
• Built Custom Reports and Dashboards.
• Involved in Accounts Merging, maintaining Public Groups.
• Developed data migration scripts and also performed data loads for the salesforce schema.

Environment: Saleforce.com platform, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Dashboards

Confidential, South San Francisco, CA

Salesforce.com Consultant / Developer

Responsibilities:

• Entire SFA solution is built on custom code using Apex for backend and Visualforce, AJAX, jQuery, HTML, CSS,
• Designed Sales force Object Model and Created Custom Objects, fields, Custom Settings, Custom Labels.
• Converted the existing standard SFDC License to force.com platform for 3,500 user licenses for all major groups including MedAffairs, Managed Care, FRM and Pharma.
• As part of Veeva AppExchange product removal, deleted all references of Veeva in the code and modified the existing business logic to support the SFA solution.
• Was part of Deployment process creating Packages, IP documents
• Migrated components into other sandboxes using Change sets for adhoc usecases.
• Defined Object Model architecture, documenting technical requirements, and identifying success criteria.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various Work.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboard.
• Responsible for configuring My Patient Solutions, Lucentis Web Ordering customer portals and Case Management applications in gCOI ( Confidential commercial Informatics) division of Confidential .
• These are commercial applications at Confidential where direct Patient Enrollments happen and products are sold through web. Confidential is one of the largest installed code-bases on force.com platform.

Confidential, Denver, CO

Salesforce Developer/Administrator

Responsibilities:

• Performing the roles of Salesforce.com Administratorin the organization.
• Interacted with various business user groups forgatheringtheirquirements.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed variousCustom Objects, Tabs, validation rules, Components.
• Created variousProfiles,Roles,Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• CreatedCustom Objectsandfieldsfor transactional and contractual information.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Implementedpick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Usedfield level securityalong with page layouts to manage access to certain fields.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided thetrainingto the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Dashboards.

Confidential

ETL Developer

Responsibilities:

• Designed entire architecture of the process to load data from data warehouse to Salesforce using Informatica cloud
• Installed and configured Informatica cloud engine
• Closely worked with network team and resolve the issues with pooled proxy and authentication to sales force
• Created Data synchronization jobs and Data replication jobs to push data into sales force and pull data from salesforce
• Implemented dynamically changed columns for rollover over months in salesforce using Informatica cloud
• Resolved the sales force lookup issues using data Related objects process.
• Automated the Informatica cloud jobs using Control-m and Curl script to implement the dependency on regular power center jobs

Environment: Informatica 9.1, Informatica cloud, DB2, UNIX, Neteeza 6.1, Business Objects XI R2, XI 3.1, and Control M

Confidential

ETL Developer

Responsibilities:

• Developed the new mappings and workflows to get Delta process
• Written automated parameter file for handling parameters
• Unit test the code and the data flow from the Landing Zone to Staging Area database to the Enterprise Data Warehouse
• Responsible for Peer testing the codes of other Informatica Developers.
• Created various active and passive transformations to support voluminous loading of data in target table using Informatica Power Center.
• Developed complex mappings using expression, aggregator, filter, normalizer, joiner, Lookup, router, update strategy and procedures to feed Data marts.
• Designing reusable transformations, mappings, and mapplets.
• Optimized and fine tune mappings for faster load
• Supported the Data mart in production
• Building the Informatica coding standard document (ETL specs) and design documents.

Environment: Informatica Power Center 8.6, Oracle 10g, Flat files, UNIX

Confidential

ETL Developer

Responsibilities:

• Analyzing the source data from each department to build data marts.
• Designing star schema, fact table, dimension table and hierarchies.
• Creating Repository, folders and managing users, groups and privileges.
• Creating Mappings and sessions to extract and load data in to target.
• Created various active and passive transformations to support voluminous loading of data in target table
• Developed complex mappings using expression, aggregator, filter, normalizer, joiner, Lookup, router, update strategy and procedures to feed Data marts.
• Designing reusable transformations, mappings, and mapplets.
• Optimized and fine tune mappings for faster load
• Supported the Data mart in production
• Building the Informatica coding standard document (ETL specs) and design documents.

Environment: Informatica Power Center 8.6, Oracle 10g, Flat files, UNIX