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Systems Administrator Resume Profile

Technology management professional

Dynamic technology expert and accomplished leader with a wealth of expertise in leading world class IT initiatives. Proven technology leader who excels as a pivotal business partner and provides critical leadership to the corporation and executive team. In depth knowledge of Business Continuity and IT Operations. Demonstrated ability to learn and teach new concepts, easily adapt to change and manage multiple concurrent tasks. Effective team builder and leader who understands the necessity to develop and train an effective staff. Innovative, entrepreneurial and high energy professional with excellent organizational and communication skills, and a track record of success.

CORE COMPETENCIES

  • Business Continuity Training and Mentoring Operations Management
  • Strategic Planning Systems Implementation Policy Creation Implementation
  • DR Documentation Project Management IT Compliance

PROFESSIONAL EXPERIENCE

Confidential

Sr. Technical Platform Specialist for DR Infrastructure

Disaster recovery and business continuity planning including, business resiliency program setup, process development, business impact analysis BIA execution, risk analysis, disaster recovery planning methodology, disaster recovery testing, IT infrastructure support, application support and IT project management..

Selected Achievements:

  • Provide leadership between IT departments to implement Disaster Recovery solutions and projects comprising cross-disciplinary IT teams and technology vendors.
  • Provide disaster recovery guidance to IT Management and Business Unit Leaders and to interface with internal compliance groups, internal and external auditors, and regulators.
  • Working collaboratively with IT and Line of Business teams to design, implement, maintain and validate plans to ensure that IT services are available within timeframes defined by the organization in the event of a disaster.
  • Responsible for all aspects of disaster recovery DR test preparation, execution, and documentation.

Confidential

Disaster Recovery Documentation Consultant

  • Responsible for the development of company Disaster Recovery documentation and procedures that are being implemented company wide. Selected Achievements:
  • Designed and developed operational IT disaster recovery and business continuity plans and procedures.
  • Providing consultative leadership and direction to clients in the design and deployment of DR. Procedures.
  • Planning, organizing, and evaluating the testing of IT Disaster recovery and business continuity plans and procedures

Confidential

Recovery Specialist II

As the Teams Technical Lead, supervised a multitude of projects while still working closely with clients to ensure successful Disaster Recovery exercises. Responsible for the development of facility technical documentation and procedures that were adopted region wide. Provided top tier support and troubleshooting of SunGard and client issues during disasters and exercises

Selected Achievements:

  • Supervise and train junior specialist of SunGard policies and procedures.
  • Facility Lead in achieving the highest customer satisfaction ratings and highest ISO Audit scores in the region.
  • Providing consultative leadership and direction to clients in the design and deployment of DR. Procedures.
  • Technical lead responsible for project management and documentation of facility ISO certification.

Confidential

Responsible for all aspects of facility infrastructure including Power, Security, Cooling.

Selected Achievements:

  • Oversaw a team of vendors during the upgrade of facility cabling, HVAC, Security CCTV Systems.
  • Technical lead responsible for project management and documentation of facility ISO certification.
  • Provide direct operational support of SunGard's lone recovery center in the Pacific Northwest, maintaining ownership and a deep technical knowledge.
  • Managed facility expansion. This included but was not limited to the construction of Sales Offices, cabling of facility, HVAC installation, and equipment procurement.

Confidential

SR. PC Support Specialist

  • Handled incoming tickets and researched appropriate sources to resolve issues in a timely manner. Troubleshoot and identified application vs. user problems. Made decisions based on procedures, policies, and principles of the client, region, or product applications.
  • Provide support to clients for the resolution of complex installation requirements for the ADP applications.
  • Continuously communicate with the client to ensure that support rendered meets or exceeds the clients' expectations.

Confidential

Systems Administrator

  • Systems Administrator in charge of the design, implementation and troubleshooting of Windows Systems. Worked on projects from small to large enterprises with leveraged teams both internally and externally.
  • Responsible for day-to-day server maintenance, troubleshooting, system and software deployment, asset tracking, and administering the Microsoft 2000 Network.
  • Maintain and support network environment, including desktop PCs, network security, e-mail services, file and print services, network backups, and overall connectivity.

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