Network Analyst Resume Profile

Career Objective

Experienced and knowledgeable Technology Support Analyst. Able to work independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. Skilled in numerous software packages, operating systems, UNIX shell scripting, server administration, network, security, and End-User support. Specialized technical project support experience with large corporations' onsite and remote locations.

Core Strengths Technical Skills

Hardware	:	Gateway, IBM, Dell, Toshiba, HP Laptops, Thin Clients, and Desktops, Xerox, Ricoh, HP, Konica Minolta, Lexmark Multifunction Devices, Avaya, Lucent - Phones, Pagers, Verizon USB Wireless Aircards, Scanners, Printers, Monitors, Docking Stations, Computer Peripherals, DVI Dual Monitor Graphics Cards.
Technical Tools	:	Burpsuite, Ethereal-Wireshark, Active Directory, Rumba, TSO/CICS Security Administration, RACF, UNIX Support Web, Windows NT User Manager, Altiris, Microsoft Remote Assistance, Netmeeting, SMS Configuration Manager, SCCM, Zscope, Putty, RDP, Altiris, Egate Schema Manager, HP System Management Tools Array Diagnostics, Array Configuration , HP Openview, HP Network Tools, HP Proliant ILO2, Dell Remote Access Controller, Net App Operations Manager, EMC Avamar Administrator, Citrix Administration Management, Unified Messaging Administration, Cisco Works, Nortel Networks VPN Gateway Administration, Cisco Works, Ricoh Lexmark Multifunction Device Web Monitor, WANDA SR, Remedy, PAC2000, LAN CENTRAL, STAMP, ART, Peregrine, Tivoli, Serena Changeman, RSA Envision, Microsoft SQL Reporting
Operating system	:	Windows Server 2003/2008, Windows NT/2000/XP/VISTA/7, AIX/Unix, Linux, DOS
Programming Training	:	Unix Shell Scripting, Perl Language Fundamentals, Java SE7 Fundamentals
Software Packages	:	Microsoft Office Suite 2013, Outlook, Audix, Avaya IP Agent, Avaya IEX Totalview, Avaya CMS Supervisor R16, NICE IEX Workforce Management, NICE Universe, EPIC Claims, Filenet IDM, Rumba 2000, Sales Logix, Cisco VPN, Citrix Xenapp Clients, Clarity, Nortel Network Extranet VPN Client, Pointsec, Peoplesoft, Lotus Notes, Microsoft Live Meeting, Verizon Access Manager, Cognos Reports, Wanda Oracle Forms, RSA Envision, Unified Messaging, and Microsoft Lync. Health Care Applications ClairVia, EPIC Hyperspace, Isite, Zscope, Sunquest/Misys, CoPath, Acudose, and Star

Work Experience

Confidential

Roles

CyberThreat Engineering Support

Responsibilities

Identifying cyber risk and potential threats by proactively and continuously monitoring the internal and external landscape for events, risks, threats, malicious code, vulnerabilities, and attacks related to the Financial Services industry or Wells Fargo specifically. Troubleshooting external website security using Wireshark and Burpsuite network monitoring tools.
Researching external website classifications with vendors and communicating internet content filtering policies to the appropriate partners both internal and external to Wells Fargo.
Providing actionable intelligence by enriching cyber threat intelligence from Wells Fargo partners, vendors, and open sources to protect external facing and internal based computing assets, data, customers and brand reputation.

Confidential
Title	:	Network Analyst
Roles	:	Weekend Help Desk, Wireless Patient Room Support

Responsibilities

Performing remote and onsite computer support, account security, network interface monitoring, and providing desktop support for Wake Forest University Baptist Hospital employees, vendors, and patient room computers.
Preparing daily reports Help Desk call center statistics using Avaya CMS Supervisor and Remedy. Documenting weekend shift technical issues to management for safety report.
Coordinating weekend patient room desktop support, help desk calls, and wireless devices ticket escalations. Programming RCS pagers, LAN/WAN interface monitoring, Sunquest/Copath lab account corrections, and Audix voicemail trouble tickets. Software installations using System Center 2012 R2 Configuration Manager.

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