PROFESSIONAL SUMMARY:

• I have 18+ years of experience within the Management Information Systems / Information Technology field. During this time, I have performed as a Sr. Manager of Global Technical Services, Director of IT Network Operations, Manager of Applications / Networking, Senior Systems Support, Logistics Engineer, and consultant for fortune 500 companies.
• I have 10+ years in the public sector, and 8+ years working in the private sector with a strong focus on Enterprise Applications and Architecture.
• I have managed budgets over $5 million, written and implemented policies and procedures adhering to internal policies including: ITGC, ITIL, CARF, PCI, and HIPAA regulations.

AREAS OF STRENGTH:

Leadership, team building, written and oral communication skills, market analysis, opportunity identification, forward thinking, coordination and planning, employee development and the ability to handle difficult situations with diplomacy. Proven ability to leverage technology to drive business growth and improve workflow efficiencies. Expert in Project Management, 3 - tier Application Development, Data Warehouse, Security, NAS/SAN, LAN/WAN architecture, and VOIP phone systems. I have excellent Vendor Relations, Contract Negotiation, Customer Relationship Management, Knowledge Management, and Decision Support Processes.

TECHNOLOGY / SOFTWARE KNOWLEDGE SUMMARY:

Microsoft Word

Microsoft Access

Microsoft Excel

Microsoft Project

Microsoft SharePoint

Microsoft SMS

Microsoft SQL

Microsoft Visual Basic

Crystal Reports

Microsoft SRS

ASP.net, HTML, CSS

VMware ESX virtual server

Barracuda Networks Devices

Blackberry Enterprise Server

Microsoft Server (all versions)

Microsoft Exchange ( )

Microsoft IIS / Linux Apache

Vmware Enterprises 5.x

Cisco Call Manager

Cisco IPCC / ICD

Wi-Fi (Cisco, Aerohive)

Cisco Catalyst

Cisco Routers

IPSEC /VPN

SAN (EMC, NetApp)

NAS (EMC. Misc.)

IBM, Dell, HP Servers

Checkpoint Firewalls

Cisco ASA

Mitel VOIP

Backup Exec

AVAMAR Backup

PROFESSIONAL EXPERIENCE:

Senior Manager of Global Technical Services

Confidential, Troy, Michigan

Responsibilities:

• Senior IT Manager responsible for the Global IT operations in three Countries (UK, Canada, US). Oversee the following departments: Network Engineering (LAN/WAN/ MPLS), Systems Infrastructure (SAN, VMware, XenServer), BI / Data Analytics (OLTP, OLAP, Data Warehouse, Reporting), and Business Analysts (PMO, ITIL). Key Accomplishments:
• Vendor contract management for: Managed Print, Financial Package, MPLS, VOIP telecom, Outsourced Help Desk, and hosted Data Center. SLA, OLA, and MSA Governance.
• Staffing for: BI/Data Analysis (DBA), Senior Network Engineer, Senior Systems Engineer, Operations Manager, and Help Desk technicians.
• Implemented global VOIP and Video Conferencing systems.
• Financial Reporting Audit process implementation.
• IT Departmental Process and Governance.

Director of IT Network Operations / Security Officer

Confidential, Bloomfield Hills, Michigan

Responsibilities:

• Standardized all office equipment improving Help Desk metrics by 50%
• Implemented Enterprise Active/Active Disaster recovery solution.
• Implemented in-house 3-Tier web / application architecture improving revenues and real-time dashboard reporting.
• Implemented Enterprise Wi-Fi to over 200 locations offering seamless Wi-Fi access and a guest portal with limited bandwidth.
• Implemented Enterprise security model ensuring Spam prevention, URL filtering, Intrusion Prevention, and ITIL / PCI / HIPAA compliance.

Manager of Applications / Networking/ Security

Confidential, Michigan

Responsibilities:

• Implemented Peter Chang Enterprises (PCE) EMR system ‘FOCUS.’
• Converted 500+ node phone system to Enterprise VOIP solution saving Confidential thousands of dollars annually.
• Wrote date sharing agreement with DCH for key primary care data for Confidential consumer base.
• Developed Secure Web 3-Tier Mobile applications for the following key services: Jail Diversion, Group Home Audits, Provider Document portal, and Executive Dashboard reporting.
• Developed Data Warehouse architecture utilizing a SQL Cluster, Microsoft Reporting Services, and BI’s Crystal Reports.
• Implemented Enterprise Security model ensuring intrusion protection, spam, URL filtering, ad HIPAA compliance.
• Architecture to provide a ‘virtual’ workforce utilizing iPads, Smart phones, and Laptops.
• Implemented Enterprise Wi-Fi to all office locations offering seamless Wi-Fi access and a guest portal with limited bandwidth.

Senior System Administrator

Confidential, Michigan

Responsibilities:

• Interviewing / Hiring / and Staff Management
• Complete technological solution (Data Center, MPLS, Server Farm) for the Sheriff’s department.
• Most notable AFIS implementation throughout Confidential
• Networked Confidential to Oakland County, FOC, MSP, and DCH.
• Microsoft and Novell Enterprise Security / File / Print / Email / Groupware solutions.
• Designed Phase I and II of the County Fiber Optic Network.
• Implemented initial architecture for Database, Internet, and Intranet web presence and development
• Involved in these other notable projects: 911 upgrade, County WAN/MAN, Structure cabling throughout County, department renovations, RFI/RFP review, and vendor bidding and contract management.

Logistical Engineer

Confidential, Lowell, AR

Responsibilities:

• Logistical Engineer that worked with all of the business departments to implement: Network Security Model, secure Web Infrastructure, PeopleSoft HRMS/ Financials implementation, and Proxy/Firewall solution.
• Implementation of an Internet/Intranet/Extranet environment supporting 3-tier application deployment.
• I worked closely with the Desktop, Network, DBA, and Application teams to provide a seamless promote process for all applications.

Technologies used: Netscape Proxy, Web Sphere, DB2, PeopleSoft HRMS / Financials, SQL, SSL, Java, IBM, Gauntlet Firewall, VPN, Net Dispatcher, Cisco, AIX 4.3, Solaris 2.6.