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System Administration Resume Profile

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Professional Summary:

  • Over 8 Years' experience in System Administration/Application Packaging on Windows XP Professional, Windows Vista, Windows 7 and Windows 8.
  • Expert knowledge in the entire Wise Package Studio Suite, Installshield Admin Studio and Microsoft Windows Installer technology.
  • Experience in Installing, Configuring and Maintaining SMS and SCCM.
  • Extensive experience in deploying clients, Managing Software Packages, Software distribution and software metering in an SCCM environment.
  • Experience in Microsoft Application Virtualization APP-V and Thinapp .
  • Experience in deploying application through Citrix Xenapp including Application Streaming Process, Application Delivery Criteria and User Profiles.
  • Experience in Microsoft Application compatibility tool, Orca, File-Mon, Reg-Mon, Process Monitor.
  • Strong knowledge and experience on MSI, MST Transforms , MSM Merge Modules , MSP Patches and MSI database tables etc.
  • Experienced in all stages of the Software Packaging lifecycle functions requirements gathering, analysis, design, development, test and implementation.
  • Experience writing scripts using Wise Script, VBScript, WMI scripts, batch files and power shell.
  • Proficiency in maintenance, troubleshooting and upgrading of applications.
  • Exceptional skills and experience in automated software installation design and packaging using InstallShield and Wise Package Studio
  • Extensive experience in computer system testing and support with expertise in Windows scripting, detailed test plans and matrixes, and troubleshooting complex issues.
  • Dedicated, hardworking individual with the interpersonal communications skills to work at all levels of the organization works well in teams or individually to achieve goals and objectives
  • Good Knowledge of Windows Registry, File System, Services, Devices and Permissions.
  • Experience in resolving ICE errors and resolve conflict in MSI packages.
  • Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing and support.
  • Documentation of Processes and Exceptions to aid in application support post hand-off.
  • Third level support for desktop support technicians.
  • Possess excellent analytical, logical and communication skills.

Professional Experience:

Confidential

Responsibilities:

  • Packaging various applications per specifications provided by client using Install Shield Admin Studio.
  • Performing package validation using ORCA and resolve Internal Consistency Errors ICE / Warnings.
  • Using Filemon, Regmon and Procmon to troubleshoot application for fixing missing files, registry entries and permission issues in locked down environment.
  • Handling end-to-end ownership of application from layering to deployment.
  • Performing technical testing of newly layered apps Download, Install and launch .
  • In-depth problem analyzing for applications that have failed UAT or been recycled from Production.
  • Remediating application packaging where necessary/feasible.
  • Post Production fixing QA test Install launch in production .
  • Created collection, Packages, updated distribution points and advertised the application and checked status reports through SCCM.
  • Tested the applications by manual and SCCM installation process.
  • Troubleshooting and provide solution for manual installation packages and failed deployed application through SCCM.
  • Documenting step-by-step process used for Repackaging and testing which includes custom action scripts

Environment:

Installshield Admin Studio, VMWare, Windows 7, 8, VB Scripts, Batch Files, SCCM, Orca, Microsoft Outlook 2010, Microsoft Lync 2013, Filemon, REgmon.

Confidential

Responsibilities:

  • Tested the media which was given by the Application owner and analyzed the application requirements.
  • Interacted with Application owners for gathering information required for Packaging through phones and emails.
  • Creating MSI package or Transforms to customized MSI packages with Wise Packaging Studio and Admin Studio
  • Utilized Orca for editing vendor MSI tables according to the package request requirement.
  • Used Wise script for Packaging the applications for windows 7/8.
  • Verified properties of MSI/MST using Wise Package Studio and installshield.
  • As per the request from Application owners, Worked on uninstallation of the packages.
  • Ensured all files, folders, and registry keys of the application would be removed on uninstall.
  • Tested Packages in Windows 7 32 bit and 64 bit and Windows 8 64 bit Machine according to company's standard and packaging requirements
  • Launched applications as second users making sure that they function properly on the Windows 7/8 Lab Machines.
  • Ensured that all Software packages functions with Windows user level permission
  • Writing custom actions using vb script and wise scripts of the application.
  • Checked automatic updates of the application.
  • Created collection, Packages, updated distribution points and advertised the application and checked status reports through SCCM.
  • Tested the applications by manual and SCCM installation process.
  • Troubleshooting and provide solution for manual installation packages and failed deployed application through SCCM.
  • Checked log file of the application for their error codes and messages while installing and uninstalling
  • Tested all the Packaged applications/Media on windows 8 64 bit for migration.
  • If Necessary, Customized packaged application for Windows 8.
  • Once customized packaged applications, Updated the packages in the SCCM.

Environment:

Wise Package Studio 8.0, installsheild Admin Studio 11.5, Wise script, VB Script, SCCM, Windows 7, Windows 8, Microsoft Outlook 2010, Microsoft Lync 2013. REgmon, Filemon, ORCA, Process Monitor.

Confidential

Responsibilities:

  • Testing the application which was given by the project owner.
  • Interacted with request owners for gathering information required for Application Packaging through phones and emails.
  • Creating MSI package or Transforms to customized MSI packages with Wise Packaging Studio and Admin Studio
  • Utilized Orca for editing vendor MSI tables according to the package request requirement
  • Creating Applications for a virtual environment using Thinapp.
  • Published Citrix application and tested the installation process.
  • Troubleshooted the citrix published applications, Thinapp applications and MSI/MST packages.
  • Tested Packages in windows XP 32 bit and 64 bit and Windows 7 32 bit and 64 bit according to company's standard and packaging requirements.
  • Verified properties of MSI/MST using Wise Package Studio and installshield.
  • Created collection, Packages, updated distribution points and advertised the application and checked status reports through SCCM.
  • Tested application by manual and SCCM installation process.
  • Tested that previous versions would be removed while installing current version.
  • Launched applications as second users making sure that they function properly on the Windows 7 and Windows XP VM's.
  • Ensured that all Software packages functions with Windows user level permission
  • Writing custom actions using vb script and wise scripts of the application.
  • Checked automatic updates of the application.
  • Ensured all files, folders, and registry keys of the application would be removed on uninstall
  • Checked log file of the application for their error codes and messages while installing and uninstalling.
  • Troubleshooting and provide solution for failed deployed application through SCCM.
  • Gathering all the information through application owners, internet and previous applications to migrate all the applications to windows 7.
  • Tested all the applications media on windows 7 32 bit and 64 bit for migration.
  • Worked as project owner to gather information from application owners and vendors.
  • Tested the media for packagers as project owners.
  • Tested the application as UAT Tester along with IT Assets and User as project owner.
  • Deployed applications through SCCM to the users as project owner.
  • Troubleshooted the application for failed deployment in users' machine as project owner.
  • Retire previous versions application when production application is successful as project owner.
  • Used ACT as part of upgrading from Win XP to Win 7.

Environment:

Wise Package Studio 8.0, installsheild Admin Studio 11.5, VMware Workstation7.1, Wise script, SCCM, Windows XP, windows 7, Microsoft Outlook 2010, Microsoft office Communicator 2007. VbEdit 4.0, SMS 2003 Tool Kit 2.5 and Microsoft Windows Installer Log Viewer. Orca 3.0, Thinapp 4.7, ACT, Citrix intranet platform, 2003 32 bit citrix server and 2008 64 bit citrix server.

Confidential

Responsibilities:

  • Creating MSI package or Transforms to customized MSI packages with Wise Packaging Studio and Admin studio
  • Tested Packages in windows 7 and windows XP according to company's standard and packaging requirements.
  • Used DSL to verify the packaging requirements and performing tasks.
  • Verified properties of MSI/MST using Install Shield and Wise Package Studio.
  • Created collection, Packages, updated distribution points and advertised the applications and check status reports through SCCM.
  • Tested application by manual. Imaging and SCCM installation process.
  • Verified all files, folders, and registry keys of the application while install and would be removed on uninstall.
  • Tested that previous versions would be removed while installing current version.
  • Launched applications as second users making sure that they function properly on the Windows 7 and Windows XP VM's.
  • Checked log file of the application for their error codes and messages while installing and uninstalling.
  • Checked different certifications, wise scripts and automatic updates of the application.
  • Checked whether Security Plan needed for the application.
  • Interacted with Users and Application for gathering information required for Application Packaging through phones and emails.
  • Project was created in the DSL where all the information and files are uploaded for packaging the application,
  • Created Task Sequence using MDT and SCCM
  • Deployed OS using MDT and SCCM
  • Troubleshooted failure deployments of OS MDT and SCCM
  • Documenting step-by-step process used for Repackaging and packaging which includes custom action scripts.
  • Verified the created project in the DSL as per the request of the users.
  • Tested and troubleshoot the application in windows 7 and windows XP as per requirement.
  • Security Plan for the package has to be assigned if needed for the package.
  • Verified whether it is a legacy package or not in the DSL and Wells Fargo intranet Websites
  • Gathered information with the requestor for creating certification.
  • Certification was created in the DSL by merging with the existing package.
  • Informed to the requestor and tester regarding certification requirement.

Environment:

Wise Package Studio 8.0, Install Shield AdminStudio 10.0, VMware Workstation7.1, Wise script, SCCM, Windows XP, Windows 7, DSL, MDT, Microsoft Outlook 2010, Microsoft office Communicator 2007.

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