SUMMARY:

• 7 years experience in various enterprise Windows and Mac Environments as a desktop/Server or Network/LAN specialist.
• Strong hands-on knowledge with administration of Windows Server2003/ 2008/2012, XP Window 7, Group Policy, Exchange, Citrix, Hyper V and Active Directory.
• Knowledgeable of Software installations and Hardware configurations such as: MS Office Suite Excel, Word and Outlook, Cloud configurations, HP/Xerox/Lexmark/Konica Printer configurations, SAN, NAS, RAID configurations and various other multi-function devices and scanners.
• Highly proficient and knowledgeable in Enterprise Citrix's, Hyper V, other virtualized environments.
• Highly proficient with implementing and supporting, TCP/IP, DHCP and DNS issues in Windows/MAC environment. Highly proficient with design and implementation of wireless configurations.
• Excellent interpersonal and communications skills to effectively operate within all levels and of an enterprise organization. Able to transition from tech role to lead role to manager role in complex situations.

TECHNICAL

SUMMARY:

HP Servers/desktop/laptops IBM Blade Servers/Lenovo Laptops and desktops, Dell Power Edge Servers/desktops and laptops, Hardware/Software RAID technologies, NAS, ISCSI, SAN, Remote Desktop, VNC, KASEYA, Citrix, Wireless Routers, WAP's, Cisco Switches, Hyper V, DMZ's. VPN's, VLAN's, IPSEC, Ticketing systems such as Remedy, HP Service manager, HEAT, and Connect Wise. OPENDNS, Windows /2003/2008/2012 Server, Active Directory Administration, Windows XP and Windows 7, 8.1, Outlook, Exchange Server, Tandberg gateways, Black Berry, IPhone, Androids, TCP/IP, DNS, DHCP, Ghost, MS Office Suite, WSUS, Symantec Endpoint, Backup Exec 12.5, Acronis and Barracuda technologies.

EXPERIENCE:

Full time positions

Confidential

• Support Microsoft Windows Server 2003/2008/2012, Active Directory
• Trouble shoot and deploy networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients
• Data backup and recovery with Symantec Backup Exec or similar enterprise level software
• Employ exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills along with strong documentation skills
• Apply outstanding client services skills Ability to effectively prioritize and execute tasks in a high-pressure environment
• Provide end user support for PC and Mac
• Provide onsite remote support for problems and customer issues
• Support various cloud services, such as file sharing, hosted Exchange
• Show solid skills with Windows desktop troubleshooting, mobile device configurations/troubleshooting
• Remotely upgrade desktops from XP to windows 7, 8 or 8.1
• Provide and break down technical information into layman's terms for the ordinary computer user.

Confidential

• Server migrations from windows 2000 to windows 2012 for SMB's
• Deployment of Windows 7 and Windows 8.1 desktops for Various firms
• Provide direct user support for PC, laptop, telephony system and direct support for user access to the corporate network, applications, and remote VPN
• Support and maintain various infrastructure services including printing, office telephones, video projectors, and client network access
• Identify and refer more complex issues or reconfigurations to the Tier 3 support team
• Handle incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with computer hardware, software, networking, or phone system
• Resolve technical support tickets via phone e-mail
• Troubleshoot and provide technical support both remotely and on-site on hardware, software and mobile devices

Confidential

• Rebuild, restore and upgrade Dell and HP desktops to Windows 7 and Windows 8
• Support laptop/desktop, software, AV and mobile device issues
• Provide support for various mobile devices including Apple, Blackberry, Microsoft and Samsung devices
• Maintain the integrity and operation of the network WAN/LAN/WLAN
• Provide 2nd and 3rd level support on Citrix and Windows devices
• Develop best practices and written documentation for all IT activities
• Maintain security and privacy of the information systems and equipment
• Firewall configuration and troubleshooting
• Installed, assembled and configured computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware pulls cables and rewires or directs the rewiring of cables as required

Confidential

• Monitor different environments and alert on outages
• Configure and deploy Windows and Linux servers and virtual machines
• Respond to Support tickets requiring network or systems expertise
• Support all technology-related equipment used within company troubleshooting issues as necessary
• Provide strong ability to thoroughly analyze and troubleshoot application and network issues
• Use remote control tools such as KASEYA and ticketing systems like CONNECTWISE to provide documentation and re mote problem solving capability
• Installation, configuration and troubleshooting of PC / Laptop hardware, Printers, Microsoft Office Suite Applications, and E-mail
• Installation, configuration and troubleshooting TCP/IP networks, Wireless networks, Switches, Firewalls, Anti-Virus and Data Backup
• Troubleshooting end user issues including, but is not limited to profiles, printing, applications, and virus / spyware removal

Confidential

• Plan, create and build Windows Server 2008 R2 Domain for Computer lab infrastructure 6 Sites
• Responsible for all Windows 7 Desktop administration and configuration
• Plan and implement security for 317horserv Domain
• Install enterprise wide anti-virus solution using Symantec Endpoint
• Use remote control to assist users when needed and obtain a base knowledge in the core products supported by Client
• Immediately respond to all problems concerning Domain Desktop infrastructure
• Responsible for implementing and using Group Policy to secure Domain
• Install and configure printing and scanning infrastructure.
• Implement and configure Wireless infrastructure for labs
• MSOFFICE suite installation and support for entire Domain

Confidential

• Configure, implement operate and maintain core systems including Active Directory 2003/2008.
• Support Windows XP desktops and laptops and help to transition over to Windows 7
• Maintained and support MS Office suite including Outlook, Excel, Power Point, Word, Access and Lync.
• Responsible for 2nd and some 3rd level Local Area Network support LAN , as well as interfacing with Application Development and Wide Area Network groups.
• Provide 2nd and 3rd level support on Citrix and Windows devices
• Use remote control tools such as BOMGAR and ticketing systems like HP Service Manager to provide documentation and re-mote problem solving capability
• Setup, configure and maintain Mobile Data Terminals MDT's for Con Edison's special groups such as gas, steam, and electric.
• Handle operations in all environments, such as Headquarters Buildings, Power Plants, Substations, etc to provide troubleshooting support, deployment of applications, infrastructure components, servers, workstations and associated LAN equipment.
• Support and maintain all MSOffice software and all other proprietary company software.
• Troubleshoot switch/router and other LAN/WAN connectivity issues.
• Install/configure Network Printers and support all other peripheral devices.

Confidential

• Provide 2nd and 3rd level support on Citrix and Windows devices
• Support Windows XP desktops and laptops
• Domain Administration, setup/Delete user accounts, configure Group Policy, etc.
• Use HEAT/HP service manager to provide 2nd and 3rd level support for approximately 600 users monitor work queues, update and close tickets.
• Create and disseminate technical knowledge via documentation to colleagues.
• Use remote control tools such as LOGMEIN and ticketing systems like HP Service Manager to provide documentation and re-mote problem solving capability
• Provide mobile device support blackberries, laptops, wireless cards, MIFI/WIFI .
• Setup, configure and support Audio/Video Conferencing using Tandberg gateways.
• Build and deploy Server and PC images using Ghost and other imaging software.
• Support and Maintain all Enterprise network HP, and Xerox printers and plotters.
• Install/configure Network Printers and support all other peripheral devices.

Confidential

• Maintained IIS Website. Used Web sense for content filtering.
• Maintained and administered Exchange Server with Outlook client.
• Citrix installation, configuration and administration.
• Administered and Maintained Skip.com Domain/Active Directory Administration.
• Built and Deployed Server/PC images using ACRONIS imaging software.
• Installed new HP network printers and resolved other Peripheral device problems.
• Setup and configured Nortel Network VOIP phones for new clients.