COMPUTER EXPERTISE

• Platforms: Windows Server 2003/2008/2012, Win XP/Vista/7 SBS 2003/2008, UNIX, Linux, Mac OS X, AS400 Programming Languages: VB.NET, Java, C , T-SQL, JavaScript, C , HTML, Perl, Python, and PowerShell
• Networking: LAN/WAN, SMTP, VPN, DNS, DHCP, TCP/IP, WINS, RAS, Firewalls Checkpoint, Cisco, SonicWALL, WatchGuard , Cisco Switches 2x00, 3x00, 6500series Cisco Routers 2x00, 3x00, 7200 series , ASA
• Hardware: Dell Servers and workstations, HP Proliant Servers, IBM iSeries, Mac, HP and WYSE Terminals
• Software Applications: Microsoft Office Suite 2003/2007/2010, SQL Server 2005/2008/2012, Blackberry Enterprise Server, Microsoft IIS, Exchange Server 2003/2007/2010/2013, Symantec Backup Exec, Ghost, Symantec Endpoint Security, Sophos, and Trend Micro Anti-Virus, Citrix XenApps, VMware ESX, VMware vSphere, SharePoint, Solarwinds, GFI Mail Archiver, Barracuda Spam Filter, Websense

PROFESSIONAL EXPERIENCE

Confidential

SystemsAdministrator/ Engineer

• Perform all technical tasks at client sites including: analyzing, planning, designing, and installing, supporting and upgrading new existing infrastructure
• Windows Network and System Administration and support
• Build, Configure, Convert VM's Physical to Virtual
• Implementation and administration of Citrix farm
• Administration of Microsoft Windows Servers 2003/2008/2012 R2 , workstations, and network security devices

Confidential

Systems/ Server Administrator

• 24/7 Network/Systems monitoring, hardware break/fix/replacement, software, firmware upgrades on Windows servers 2003, 2008, and 2012, VMWare ESX, HP-UX, AIX and Linux OS. Dell, HP and IBM Hardware and VM servers.
• Monitoring and responding to multiple ticket queues via HP Service Manager meeting specific SLAs. Routing tickets to various teams. Engaging, escalating to back line support.
• Facilitation and coordination of critical incident recovery efforts, ensuring the correct support teams are engaged and focus is maintained to completion.
• Executing batch scheduling jobs Autosys and Control-M, both test and production environments.
• Troubleshooting and isolating network failures and performance issues work closely with vendors for resolution.
• Monitoring network outages via HP Network Node Manager for US and Canada.
• Monitoring bandwidth and network activity by analyzing information to ensure both efficient and effective network operation.
• Supporting Dell, IBM, HP and EMC server technologies, including Windows NT 2003, 2008, 2012 OS/2.
• First and second level network support for US and Canada. Break/fix support for Cisco routers, switches, access points.

Confidential

Systems Administrator

• Provide administration and support for issues which include installation and support of Windows, Linux, VMware ESX, Hyper-V and Unix servers
• Overall responsibility for operation and maintenance of systems across multiple platforms, middleware applications, database technologies and high availability solutions
• Investigate and resolve all crashes, failures, and unexpected behavior at Datacenter with over 10000 servers
• Create automation/script processes involving system provisioning and configuration management
• Operate as the onsite hands and eyes for remote users for configuration and troubleshooting of systems

Confidential

Server Administrator

• Member of a 6 person team responsible for providing technical services, remote support, and administration of a Microsoft Windows based server farm of 500 servers in a Production, Development, and Test environment 65 to 35 virtual to physical
• Built, configured and deployed VMs and templates. Completed Physical-to-Virtual P2V , Virtual-to-Virtual V2V and Virtual-to-Physical V2P migration of Windows NT, 2000, 2003, 2008, as well as Linux servers from VMware, Hyper-V and legacy hardware.
• Designed, installed, and configured VMware ESX, ESXi, within vSphere 5 environment with VirtualCenter management, Consolidated Backup, DRS, HA, vMotion and VMware Data Recovery, and VMware Site Recovery Manager SRM .
• Delivered technical process documentation as a guide for server consolidation for P2V physical-to-virtual and V2V virtual-to-virtual process via VMware Converter Standalone and PlateSpin Migrate.
• Implementation and administration of Citrix farm including XenServer6.0, XenApps 6.0 and 6.5m and XenDesktop5.0.

Confidential

Network Administrator

• Administered Microsoft Windows Servers 2003/2008 R2 , workstations, and network security devices Watchguard Firebox, Barracuda Spam filter, GFI Mail-Archiver for 150 users
• Provided server and client support using Active Directory for all issues such as: logon failures, account lockout, network connectivity, DNS and name resolution, authentication problems, etc.
• Supported all other distributed technologies such as DNS, WINS, Group Policies, Digital Certificates, Terminal Services, File Replication Service/ DFS, Exchange Server 2010, SQL Server 2005/2008/2012, EMC SAN, Web Server IIS , etc.

Confidential

Senior Network Engineer laid off when Nitor lost contract with Dell

• As a managed service provider we Planned, installed, and implemented customer networks and all inclusive - routers/switches/servers/desktops
• Lead design, deployment, and maintenance of a broad range of Microsoft technologies including: Windows Server 2000, 2003, 2008, 2008 R2 Microsoft Lync Server 2010 Exchange Server 2003, 2007, 2010 SharePoint Server 2003, 2007, 2010 IIS SQL Server 2000, 2005, 2008 Windows Server Update Services WSUS DNS WINS DHCP Active Directory Group Policy Design and Implementation IIS and Terminal Services Gateway, Remote Desktop Services.
• Designed, installed, and configured Hyper-V environments and VMware, ESX, ESXi, within vSphere 4 and 5 environments with VirtualCenter management, DRS, HA, DPM, vMotion and VMware Data Recovery, VMware Site Recovery Manager SRM , and VMware View desktop virtualization VDI .
• Installed, configured, maintained, and supported Microsoft Lync Server 2010
• Managed all maintenance and issues with the VOIP Avaya, Cisco, ShoreTel and PBX Avaya telephone systems
• Managed network system backups Symantec Backup Exec and provided a comprehensive disaster recovery plan for all critical services
• Conducted day to day administration of the MS Exchange 2003/2007/2010 mailboxes and Active Directory groups, calendars, public folders, and conference services systems ranging from 50 user to 5000 user systems
• Performed network configuration changes regularly on ASA 5500 series firewalls adding new sites, VPN configuration for end-users, site to site VPN tunnels, and access rules as needed

Confidential

Systems Administrator/ Business Analyst

• Performed as a single point of resource for all technical tasks within office regarding all issues including analyzing, planning, designing, and installing new personal computer systems and reviewing, monitoring and upgrading existing personal computer systems
• Administered Windows 2003/2008 Server with Active Directory, DNS and DHCP service management and troubleshooting, monitoring and testing network performance, resolving bottlenecks, performance enhancement and troubleshooting systems/network
• Provided analysis, design, and administration of VMware and Citrix network platforms to improve network performance, streamline administration requirements, and reduce operational costs
• Responsible for new VMware ESX server design, testing and deployment. The new environment reduced cycle time of bringing new servers online and also allowed for redundancy of mission critical applications