Systems Network Resume Profile

SYSTEMS/NETWORK TECHNICIAN

Offering professional skills and record of consistent, high quality performance work in Systems/Network installation, configuration, upgrade, migration, and problem resolution activities.
Quality focused IT professional with professional certifications with 14 years of experience as a systems technician and hardware support specialist. Proven ability to deliver solutions that meet corporate needs tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. Effective communicator, able to explain complex processes in easy to understand terms for users.

Core Competencies:

l Systems and Network Upgrades

lNetwork Connectivity Issues

lTesting and Troubleshooting

lWindows and Mac Platforms

l Network

l Sys Prep

lApplication Administration

l A

l Citrix software

l Problem Identification and Analysis

l SCCM

Technology Summary:

SOFTWARE: MS Office 2010, Lotus SmartSuite and sametime 8.1 MS Internet Explorer, Windows XP and Windows 7 Windows server 2003, GHOST and Landesk, Active Roles, SCCM
HARDWARE: Ethernet cat 5 cat6 ,Pinter Notebook/Desktop
Cable TV equipment, coaxial wiring pole, phone internet,
Cisco 7900 Series IP phone,cell and tablet

PROFESSIONAL EXPERIENCE

Confidential

Migrating XP PCs to Windows 7, joining PCs to domain, setting up VPN, installing office 2010.
Supported remote users in the U.S, Microsoft Lync system real-time messaging system
Cisco anyconnect this is use as VPN, LANdesk management and remedy systems

Confidential

Ghost 8.0, Windows 7 migration for over 1000 users

Configure H.P. Printer

Confidential

Migrations for window 7 PCs, backup, restore, application installation and SCCM enterprise support console supporting over 2000 end-users, using SCCM in a remote environment and trouble shooting. SCCM: Desktop and laptop migration for Windows 7. USMT: Used as a backup and restore tool. Active Roles: used to lookup machine names, verify account was not inactive or was not locked out due to numerous failed login attempts, verify use username and password, verify authentication for users and groups and verify server member of domains. Lotus Sametime 8.5.1: a type of on real-time instant messaging system, VPN, cell phone and tablets

Confidential

Install software: image window 7 desktops installing Citrix software Sysprep: Windows 7 migration tool

Confidential

Install software: Win7, MS Office 2010 e-mail ,hardware support, database administration

Server administration and deployment of personal computers.

Confidential

Software implementation for the State Employee Credit Union in North Carolina

Confidential

Member of network managing team providing various areas of support including telecommunication connectivity, desktop support of enterprise desktop environment: Microsoft Windows XP, Window 07 OS as well as MS Office suite 2003/2007, including file, print, e-mail, printer installations, internet service and security software installations, troubleshooting, upgrade, tuning and administration. Installations and troubleshooting cisco 7900 series

Confidential

Configured and installed network components for a medium size computer network which consisted of: 350 Windows 7 personal computers /laptops, Cisco LAN switches 3700 series , Cisco routers 5600series , fiber optic and cat6 cabling. Provide end-client administration for 350 Window 7 PCs.

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