SUMMARY

• 10 years of IT & Production Support experience
• Strong analytical, design skills and problem solving abilities with ability to learn new technologies and tools quickly.
• Experience in scripting (bash/batch) to automate system administration jobs, application verification, routine job and manual tasks
• Analyzed and resolved problem resolutions and collaborate across teams when necessary to resolve critical production, chronic, or task automation issues.
• Create documentation for all technical script tools, fixes and work - around.
• Experience in administrating and managing weblogic 11g admin server, managed server and node manager
• Experience in administrating websites, domains, apache web server, Tomcat and IIS Servers
• Managed domains, sub domains, DNS Servers, Database servers, web hosting and mail servers.
• Extensively used BMC Remedy software for managing production operations
• Experience in a broad range of areas related to supporting multiple technologies, problem solving, managing application jobs, upgrade/install application.
• Experience supporting corporate/customer using technologies covering AIX, Linux, Weblogic and Windows Server
• Experience in Server and Application support in Production environment.
• Experience in co-coordinated with Clients, stakeholders, production, dev/testing team

TECHNICAL SKILLS

Operating Systems: DOS 6.22, Windows 9x / NT/XP / 2000 / 7.0 /8.1 , Windows Advance Server, RHEL 4.0/5.0, Cent OS 5.0/6.0, AIX 6.0/6.1

RDBMS: MS SQL Server 2000, Oracle 9i/10g/11g, MySQL 5.0

Scripting Languages: Shell Scripting, Bash Scripting

Application Servers: Weblogic 10.3.6 ( 11g ), Apache Tomcat 5.5

Web servers: Apache 2.2/2.4, IIS 6.0

Monitoring: Introscope workstation 9.0/9.5, Nagios 3.0, BMC Patrol 7.6

Ticketing Tools: OS Tickets, BMC Remedy 7.0/7.5 ( IM & CM )

Tools: Toad 9.7/10.6, putty 0.64, plink 0.62, Acunetix Web Vulnerability Scanner v6.0, Burp Suite 1.2, Burp proxy v1.2, Nmap v4.75,Qmail 1.03, Exim v4.6, Mail Enable v1.9,PhpMyAdmin 4.1, Symphony 1.1, Plesk 7/8.01, WHM 11.15, CPanel 11.18, SquirrelMail 1.4, Norton Ghost 9.0, Vmware Player 2.5, VMWare Workstation 5.5 McAfee Antivirus (VSE) 8.0i, EPOAgent ePolicy v3.5, Vandyke Secure CRT 6.5, Strawberry Perl 5

PROFESSIONAL EXPERIENCE

Confidential, Saint Louis, MO

System Analyst

Environment: AIX 6.1, RHEL 5.0, Oracle 11g, Weblogic 10.3.6, Toad 10.6, BMC Remedy 7.5, splunk 6.2, Websphere 7.0, putty 0.65, Introscope Workstation 9.0/9.5 Apache 2.2/2.4

Responsibilities:

• Primarily work on applications which provide ATT Uverse, Lightspeed and Internet services
• Installed and Configured Apache 2.2.9 Http Server Plug-In in order to proxy the request from Apache Http Server to Web Logic Server.
• Created and configured Data Sources for database connectivity and JMS resources.
• Tracing the transactions in the logs using Conversation id and then analyzing the logs for errors
• Configured and created JMS queues & topics, Connection Factories
• Created Managed servers in Clusters and remote machines
• Worked on to configure new domains and modify existing domains.
• Analyze WebLogic server log files, thread dumps, garbage collection logs, configuration files to identify the possible causes of the problem.
• Experience in setting up multiple Domains, configuring, monitoring, administering Admin Servers, Managed Servers, and Node Manager.
• Deployed various WAR, JAR and EAR applications in Production and non-production Environments on WebLogic.
• Respond to tickets that come into our ticketing system and resolving Application related tickets.
• Day-to-day environment monitoring and Administration for health of Production environment, Server Health Checks, and application health check
• Work on AIX 6.1 Server to clean up files, modify crontab, services, search logs for errors and transaction ids, start /stop and kill various services
• Add, modify, suppress, activate, deactivate alerts on BMC Patrol 7.6 as per required
• Work on RHEL 5.6 to manage file system make disk space, compress files and modify crontab, check log files for errors
• Implemented and Enhanced the Existing Scripts which are developed in Shell
• Identify chronic issues in an application and engage application development teams as needed
• Use of Introscope Workstation 9.0 to Monitor stalls, CPU utilization, database connections, JVM health and database sessions.
• Involved in on-call production support activities and activities include resolve/debug production issues, create Remedy tickets, assign/re-assign the tickets, maintaining the issue track sheets.

Confidential, Dallas, TX

Technical Associate /Team Lead

Environment: RHEL 4.5, Strawberry Perl 5.10, Oracle 10g, BMC Remedy 7.0, IIS 6.0, Shell Script, Windows 2003 Enterprise Server, SQL, Toad 9.7, putt 0.65, IIS 6.0

Responsibilities:

• I prepared weekly status report, update resource sheets and manage various report required by higher management
• Initiate Outages when required and actively participate in the outages to troubleshoot the problem
• Document specific technical solutions for problems reported by customers
• I supported application which did Area Mapping of optical fiber and copper lines. These maps were used by field technicians to repair lines
• Created Clli8 for use in wire center required for processing of Order on RHEL 4.5
• Work on application that allowed customers to manage features on their telephone line
• Prepared files to run weekly and monthly reports on Perl Script using Strawberry Perl 5.10
• Wrote SQL Scripts to insert, update or delete PLR records as per requirement on Oracle 10g using Toad 9.7
• Supported tasks which include alert monitoring, opening trouble tickets, general escalation client coordination and coordination with various team
• Responsible for quick turn around on production tickets, data issues and application outages.
• Monitored the application for error and restarted IIS 6.0and application services on Windows 2003 Enterprise Server
• Ran SQL, PL/SQL Scripts to process order flow processing
• Contribute to team effort by keeping peers, other teams and management informed of potential changes that could impact daily operations and schedules
• Used BMC Remedy 7.0 in Production environment which strictly complied with Problem/Change Management policies of the organization
• Assisted with planning and deployment of release on application with various teams
• Supported tasks which include alert monitoring, opening trouble tickets, general escalation, client coordination, vendor support and UNIX server monitoring.
• Worked with other IT teams, customers (users), and other managers in helping build and implement systems and standards.

Confidential

System Security Engineer

Environment: Windows XP, Burp Suite v 1.2, Acunetix WV Scanner 6.0, OWASP 2007 Framework, Apache, Nmap v4.75, Apache 2.2, Firefox

Responsibilities:

• Performed the test to identify the Threats and Vulnerabilities in Web Servers and Client systems
• Use of Acunetix Web Vulnerability Scanner 6.0 to scan the entire website for any vulnerability or and to discover any security loop holes in the client system.
• Use of Burp suite v1.2 to scan web application for vulnerabilities and the traffic between the web browser and web servers. The Burp proxy v 1.2 was used for intercepting and modifying the traffic to carry out various kinds of web attacks
• Referenced the Open Web Application Security Project (OWASP) - 2007 Version Framework for the web application security
• Carried out various kinds of attack such as XSS, Injection/SQL Injection, CSRF, Insecure direct object reference, broken authentication, session management,, insecure communication, and authorization bypass
• Performed vulnerability assessments of several platforms including Windows and Linux operating system, IIS and Apache Web servers.
• Used Network Tool NMAP v 4.75 to scan the client's Network for any opened ports and Services that can be exploited
• Analyzed all the tests and prepared detailed report with recommendation and fixes on the vulnerabilities, threats found to the higher management

Confidential

System Administrator

Environment: RHEL 5.0, Windows 2000 Advance Server, Windows 2003 Server, MySQL 5.0, Oracle 9i, MS SQL Server 2000, IIS 5.0, IIS 6.0, Apache 2.0, Apache Tomcat 5.5, Nagios 3.0, putty 0.65, Plesk 7/8.01, WHM 11.15, CPanel 11.18, Squirrel Mail 1.4, Qmail 1.03, Exim v4.6, Mail Enable v1.9, PhpMyAdmin 4.1, Symphony 1.1, Vandyke Secure CRT 6.5

Responsibilities:

• Wrote Shell Script to automate a daily task of creating zip files of size 100MB. This was done to collect all the files and compress them so that their size is less than 100 MB for easier upload and processing.
• On the Linux I have done migration of websites hosted on Apache 2.0, Qmail 1.03 mailboxes, Exim v4.6 mailboxes, MySQL 5.0 databases to RHEL 5 Server
• On the Windows I have done migration of website hosted on IIS 6, MS SQL Server 2000 databases and mailbox for Mail Enable 1.9 to Window 2003 Server
• As part of migration I wrote shell script to collect all the users mailboxes on the server. The Script will then compress and create chunk of compressed files of specific size. This was done for easier transfer of mails from one server to another.
• Installation and configuration of Apache Tomcat 5.5, PhpMyAdmin 4.1, Symphony 1.1
• Provided support to web hosting for end users in both a Linux and Windows environment
• I wrote Batch script which monitored specific services in windows server and would automatically start the services if it found that the service has stopped
• Administrated and provided support to client through Plesk 7/ 8.01, WHM 11.15 and CPanel 11.18
• Performed maintenance task such as adding/deleting users, resetting passwords, adding databases, Mail accounts, FTP accounts, managing disk space, backup and restore.
• Registered domain and managed sub domains and pointed them correctly in the DNS server
• Installed, Configured and managed various web sites on web servers Apache 2.0 IIS 6.0 and Apache Tomcat 5.5
• I Managed MySQL Server5.0 with creating databases, User accounts, backup restore and migration of the databases
• Installation and Configuration of Qmail-1.03 and Squirrel Mail 1.4 as Front End. I monitored Qmail for sudden flood of spam mails. The spam mails were deleted and the source IP was blacklisted. The mails were then routed through other mail server
• Installed and configured Nagios 3.0. The Nagios was used for monitoring hosts, services and disk space

Confidential

Technical Support

Environment: Windows 2000 server, Windows 2000, Windows XP, IP Scanner, Linux

Responsibilities:

• Installed, upgraded Operating system, printers, switches, modem and other hardware.
• Created Image of the working machines using Norton ghost 9.0 and restored the machines using ghost
• Managed backup of files on server data and disks
• Managed User accounts, passwords, DHCP Server and home directory on Windows 2000 Server
• Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions, and take appropriate corrective action.
• Assisted user with configuring MS Outlook, printers, software's and managing pst files
• Managed installation of Antivirus on user machine and applying the patches and updates
• Performed the task of hardening the operating system on the PC, laptops and applied security policies to secure the system

Confidential

Technical Support

Environment: Windows XP, Windows 2000, Finacle (Banking Software)

Responsibilities:

• Troubleshooting and resolving of problems related to hardware, operating systems and third party applications
• Installed, configured and managed finacle software. This software is used by banks to manage retail banking, wealth management and CRM.
• Responsible for the configuration and upgrading of systems with engineers
• I applied security policies on desktop / laptops and implemented Operating system hardening.
• Managed and configured McAfee VirusScan Enterprise (VSE) 8.0i and epoagent ePolicy v3.5 to schedule virus scans, and virus definition update