OBJECTIVE

Supporting systems where over 10 years of experience will produce value to daily operations.

QUALIFICATIONS

• TCP/IP, UDP, DNS, SMTP, POP3, IMAP, IPsec, LDAP, NETBEUI, IPX/SPX, AppleTalk and DHCP protocols
• Cisco, SonicWall, Watchguard firewall security appliances
• Microsoft DOS, Windows NT4, 2000, 2003 and 2008 Server, Exchange 5.5, 2000, 2003, 2008 server, Active Directory, IIS
• Netgear, HP, Cisco, Summit managed switches
• Microsoft Outlook E-Mail clients, Microsoft Office
• Norton Ghost, Symantec Anti-Virus, E-Trust enterprise anti-virus, Norton Endpoint, Avast Managed network AV
• Experiened with IBM, HP, DELL, SuperMicro Servers
• Multilevel SCSI and iSCSI RAID arrays
• NOC and Data center monitoring and technical support

PROFESSIONAL EXPERIENCE

Server / Desktop Support

Confidential

• Traveled to clients providing on-site server and desktop support
• Provided multi-level telephone support
• Repaired and configured computers remotely using various methods including VNC, and RDP
• Configured switches, firewalls, VPNs and routers
• Cleaned desktops from virus / spyware and malware
• Provided disaster recovery services, data restoration and retrieval
• Configured spam filters and anti-virus hardware appliances
• Installed and upgraded Microsoft Windows XP and Vista workstation operating systems
• Installed, configured and repaired Blackberry Server and hand held devices
• Installed and configured wireless networks.
• Installed and upgraded hardware such as memory, hard drives, mother boards, SCSI devices, video and network cards
• Managed and administered customers servers and desktops
• Configured and maintained DNS and DHCP servers
• Installed and administered Microsoft Windows 2003 / 2008 server, Active Directory, IIS and Group policies
• Supported desktop environments across 50-200 workstations

Network Administrator / Server / Desktop Support

Confidential

• Provided financial markets support to 60 desktops and laptops
• Provided multilevel telephone support to users who travel abroad
• Worked with vendors that provided technology services to the organization
• Administered servers within the companies data centers
• Configured VLANs, managed switches, firewalls, VPNs and routers
• Installed and managed server side enterprise anti-virus software
• Repaired printers, copiers, fax machines and scanners
• Installed and upgraded Microsoft Windows XP and Vista workstation operating systems
• Responsible for purchasing and upgrading hardware and software
• Installed and configured VoIP phones and provided support for users
• Provided support for Blackberry, Windows Mobile, and other mobile devices.
• Installed and upgraded hardware such as memory, hard drives, mother boards, SCSI, video and network cards, multi-display configurations
• Managed and administered backup servers
• Configured and maintained DNS and DHCP servers
• Purchased, installed and configured Linux servers used for financial trading services
• Installed and administered Microsoft Windows 2003 / 2008 server, Active Directory, IIS and configured group policies

Help Desk Support Technician

Confidential

• Provided multi level telephone support
• Repaired and configured computers remotely using various methods including VNC, RDP and Log-Me-In web services
• Configured VLANs, managed switches, firewalls, VPNs and routers
• Configured spam filters and anti-virus hardware appliances
• Installed and upgraded Microsoft Windows XP and Vista workstation operating systems
• Maintained, installed and troubleshot E-mail servers, SMTP traffic routing and configuration.
• Installed, configured and administered Blackberry Enterprise server and supported devices
• Configured and maintained DNS and DHCP servers
• Installed, upgraded, configured and migrated Exchange 2000, 2003 and 2007 servers
• Installed and administered Microsoft Windows 2003 / 2008 server, Active Directory, IIS and Group policies

Field Technician

Confidential

• Traveled to clients providing on-site server and desktop support
• Provided multi level telephone support
• Repaired and configured computers remotely using various methods including VNC, RDP and Log-Me-In web services
• Configured VLANs, managed switches, firewalls, VPNs and routers
• Installed and managed server side enterprise anti-virus software
• Configured spam filters and anti-virus hardware appliances
• Installed and upgraded Microsoft Windows XP and Vista workstation operating systems
• Installed wireless networks on consumer as well as corporate level.
• Maintained, installed and troubleshot Ipswitch I-mail and Mailenable E-mail servers, SMTP traffic routing and configuration.
• Installed, configured and administered Blackberry Enterprise server and supported devices
• Installed and upgraded hardware such as memory, hard drives, mother boards, SCSI, video and network cards
• Managed and administered off-site backup servers and desktop clients
• Configured and maintained DNS and DHCP servers
• Installed, upgraded, configured and migrated Exchange 2000, 2003 and 2007 servers
• Installed and administered Microsoft Windows 2003 / 2008 server, Active Directory, IIS and Group policies
• Installed, configured and administered firewalls such as Watchdog, Juniper, Cisco and Sonicwall
• Maintained FTP and web sites and databases across over 20 servers

Help Desk / Data center technical support

Confidential

• Provided support requests via trouble ticket system, online web chat and via telephone
• Responsible for support and monitoring of over 800 servers
• Built and configured hardware, software, servers, installed operating systems such as Linux, FreeBSD and Microsoft Windows 2003
• Maintained shift reports, logs of inventory received, servers in commission and servers to be removed due to cancellation
• Performed upgrades on servers
• Responded to power loss issues and brought systems back online
• Ran ethernet cables throughout the data center
• Verified new customers for account approval

Field Technician

Confidential

• On site desktop as well as server troubleshooting and repair
• Installed and maintained E-Mail servers such as Postoffice, Ipswitch I-Mail server
• Installed and maintained Microsoft Exchange server 5.5 / 2000
• Configured and maintained Active Directory, IIS and FTP servers
• Monitored Web and Data servers at our data center
• Configured SonicWall internet firewalls and VPN devices
• Installed and configured managed switches and VLANs
• Maintained Enterprise spam and anti-virus hardware appliances
• Upgraded and installed various hardware such as RAM, CPUs, video cards, networking cards, SCSI RAID Cards
• Configured and maintained DNS servers such as Bind and Microsoft
• Configured various SCSI RAID arrays
• Managed DNS servers and created / updated DNS records
• Provided multi-level telephone support
• Installed configured and maintained Microsoft Windows operating systems such as Windows 98 / ME / NT4 and 2000 / 2003 server
• Supported Microsoft office 2000, XP, 2003