SUMMARY

• IT operations seasoned professional, with experience in diverse industries, including Banking, FMCG, Manufacturing and Logistic.
• Skillful IT professional with 9+ years of progressive experience in supporting medium & large - scale IT environments. Strategic and visionary engineer with superlative communication, and analytical skills, with unmatched commitment to ensuring ongoing team success.
• Articulate and innovative, with a demonstrated capability to solve complex business problems and to create new opportunities.
• Proven reputation for creating cohesive work teams with successful results.
• Focusing on developing employees into taking initiative, seeking challenges, to be taken into accountability when delivering breakthrough results
• Strong listening, facilitation and consensus building skills
• Motivator, Strategist and Situational Leader

TECHNICAL SKILLS:

Storage Technology: P9500, HP 3PAR, EVA 6550, IBM Net App Filers, DCFM. BNA, Brocade 4800 DCX Switches, Performance advisor, San toolbox, San Xpert, Navigator, Buffy

Backup Tool: HP-Data protector, Legato Networker

Industry Awareness: Banking, Transportation & Logistics, FMCG company

Hardware: HP 9000 Superdome, XP24k, HP Ultrium Tape Library, MSL6060 tape Library.

Operating Systems: HP-Unix 11.23, VMWARE, Windows 10

Office tools: MS-Word, Excel, Power point, MS Visio, and MS-Outlook Express.

Ticketing Tools: OVSM9, HP Service Manager

Additional Skills: MCSG Cluster, LVM operation, San Switches

Application awareness: Oracle, Banking application (Bancs)

PROFESSIONAL EXPERIENCE

Confidential

Senior System Administrator

Responsibilities:

• Day to day operations included but not limited to maintenance, including on-call, for all supported hardware: 3 HP P9500, 2 HP 3PAR, 3 EVA 6550/6000, 1 XP 24K, 2 controllers IBM NetApp, and 16 Brocade SAN switch (core-edge topology).
• Delivering LUN carvings of several tiers depending on the applications needs
• Responsible for capacity planning, and implementing disaster recovery & high availability for critical systems.
• Executed IT infrastructure audits and provided recommendations for infrastructure upgrades.
• Troubleshoot/escalated storage related issues and implemented storage standards for all servers.
• Lead the team in the storage reclamation project, where the unused LUNs were painstakingly collected and reclaimed, saving USD $4 million that year for the client.
• Strong involvement in several Project and Change Request. Provided an effective liaison path to infrastructure and other team members.
• Assist other teams with their ESX VMware environment for delivery of dynamic commercials
• Managed and mentored a support team of five which included 2 second level technical engineers and one senior technical engineer.

Confidential

Backup and Storage Administrator

Responsibilities:

• Installed, configured and maintained Legato Networker backup schedule and implemented disaster recovery plans.
• Established IT procurement, vendor relationships, and set equipment standards.
• Maintained inventory of IT assets through Track IT and other accounting spreadsheets
• Achieved 100% target of completing, and closing the incidents, requests, and tasks before the SLA deadline, thereby achieving zero financial loss for the client.
• Spearheaded the team on weekly compliance checks on servers, switches, storage systems and standard routine documents achieving 99% SLA.
• Analyzed the generation of incidents to discover the root cause using Pivot Tables and VLOOKUP in Excel by importing data from reporting tool, saving 6 man hours of work per week.
• Designed and customized Key Performance Indicators with clients to track excessive generation of tickets for trivial issues, decreasing the ticket volume by 20%.
• Rendered timely reports to Client & Management.
• Demonstrated a positive attitude, build effective relationships with IT leaders across the organization

Confidential

UNIX & Backup Administrator

Responsibilities:

• Proactive in identifying opportunities for technology design improvements to build more robust platform domains.
• Provided company training on new software and hardware
• Implemented backup archive restores solution for clients. Assisted in improvements to business disaster recovery process.
• Troubleshoot for backup/restore problems and in general database performance problems.
• Performed advanced configuration and automation using custom/Shell scripting
• Analyzed system logs, identified potential issues within infrastructure.
• Handling CA & BC replication to provide high availability
• Administer the cluster packages and LVM Operations
• Backup and recovery using Data Protector 5.1
• Transition of Halyard Health account to Best Shore India Delivery.
• Technical and professional excellence from HPE & XPO client for VI Tap installation, SFP change activities and flawless executions of change
• Maintaining SLA of Incident management (TTO/TTR, RR) in Q1 for Team.
• Implementation of online flash copy Backup Solution for entire SAP Production landscape for UNILEVER Project.
• Tireless co-ordination and excellent technical services for Unilever ECC Upgrade
• Good team work and quick response to clients and resolution consistency