Technical Summary

• 13 Year Experience in Voice / VoIP / IP Telephony / UCCX / Call Center/ Contact Center
• Expert in design, implementation and troubleshooting of CUCM ,CME/CUE, Unity, CUC, CER, CUPS , CUAC, UCCX
• Experience integrating shoretel , Avaya , Siemens and Cisco VoIP Systems
• Strong implementation experience for MGCP, SIP, H323, SCCP, EIGRP, OSPF, BGP, QOS
• Cisco UC Collaboration Solutions Design and Engineering
• Large Scale Deployments and rollouts of Call Manager, Unity, and Call Center solutions.
• Integration between Cisco and other phone systems
• Expert in PRI to SIP migration Projects
• Expert in converting physical Servers to VMWare based UCS C Servers

Work History

Confidential

Sr UC / Unified Communications /VOIP Engineer ,

• Provide advanced design, implementation and operational support of a large multi cluster multinational global Cisco Unified Communication environment CUCM, CUC, UCCX CUPS and other related technologies such as Jabber, QOS, SME, VCS, SRST and Dial-Plan design
• Troubleshoot and manage ICM and CVP call routing scripts and required reports to meet the business requirements
• Troubleshoot telepresence end points and gateways such as TMS and Express E and C
• Troubleshoot, maintain, upgrade and provide solutions to complex hardware and software problems related to Cisco CUCM, Unity and other components of UC
• Consolidated 250 disparate PBXs under common platform and management
• Upgraded Entire VoIP infrastructure from 7.0 to 8.6 to 10.5.2 including 100 seat busy UCCX call center without interruptions
• Installed and deployed UCS server with VMWare ESXi 5 and created VM machines using OVA templates
• Implemented F5 Big-IP LTM for load balancing UC Servers
• Build and designed a UC Lab with Lync and Cisco UC components .Lab is designed to test how multiple vendor solutions work to provide best recommendation to clients
• Day to day troubleshooting and maintenance of Cisco Call Center and IP Telephony Environments
• Wrote new complex UCCX Scripts from ground up for customers
• Developed and implemented QoS solution for prioritizing voice and video traffic
• Implementing design, migration and delivery plans.
• Assisted in writing BOM, Proposals and RFP
• Currently leading effort to move entire company from PRI to SIP trunks

Confidential

Senior Lead Technical Engineer

• Configures and test dial plans, voice gateway using H323, SIP and MGCP in call manger.
• Troubleshoot ,maintain , upgrade and provide solutions to complex hardware and software problems related to Cisco CUCM, Unity and other components of UC
• Develop and implement technical architecture and network design supporting Unified Comm
• Responsible for reactively monitoring customer IP Telephony and Call Managers to provide fault isolation and remote troubleshooting
• Implementing design, migration and delivery plans.
• Resolve complex customer voice /Collaboration related tickets
• Upgraded Voice Network for Kings and Spalding Law Firm 3000 Phones from Alcatel to Cisco

Confidential

Lead Network / Voice /VoIP Engineer

• Configures and test dial plans, voice gateway using H323, SIP and MGCP in call manger.
• Responsible for reactively monitoring customer IP Telephony and Call Managers to provide fault isolation and remote troubleshooting
• Worked with remote offices to implement their new VoIP phones, Unity Voice Mail and Voice Gateways
• Responsible for VOIP infrastructure including Cisco Call Manager 7.1 x , 8 , Cisco Unity 5 and 8
• Manage all PRI / T1/ FXO /FXS circuits for all entire VoIP infrastructure
• Lead projects such as office relocations, new build-outs, system upgrades etc including migrating 7000 users from CCM 4.x to CUCM 7.x
• Designs, optimize, implement, and troubleshoot Cisco Unified Communication Solutions including call processing, video teleconference, voice gateways and LAN/WAN infrastructure
• Member of a 6 person based team responsible for supporting the LAN/WLAN/WAN operations of the FDIC network infrastructure. WAN technologies included a global MPLS WAN, Frame-Relay, TDM Leased Lines and ISDN. 170 remote locations. 1 of 2 engineers primarily responsible for network operations.
• CATOS to IOS upgrades: Led project to replace or upgrade CatOS based switches Catalyst 4000, 5000, and 6000 to Catalyst 6506's with IOS based software, as well as rewiring all the associated distribution closets
• Responsible for troubleshooting outages for users campus-wide. Utilized Fluke network test devices to analyze LAN drop connectivity issues for workstations and enterprise level equipment
• Cisco 6500 series chassis multi-layer switching MLS , Cisco 3750 switches, 2900 series switches, 4000 series switches
• Responsible for managing Solarwinds network monitoring software / paging system
• Responsible for managing the Cisco IPTV solution campus-wide. Maintained Cisco IP TV servers and managed PIM multicast environment utilizing PIM sparse-mode and IGMP. Migrated the Cisco IPTV solution to newer VBRICK technology to enhance capabilities, picture quality, and reliability
• Responsible for converting 300 Cisco devices from telnet enabled login to SSH only enabled logins for security audit purposes and writing the ACL's to limit access to specific IP subnets.
• Primarily responsible for network operations of FDIC , as well as the primary network engineer responsible for the operations of the corporate headquarters LAN and Datacenter based in Washington DC and Arlington VA
• Project manager and lead in designing, configuring, and successfully implementing new branch networks based on Cisco best practices and team standards to support of Network Refresh. This included creating the network design from the ground up based on site requirements, configuring all the equipment, implementing the equipment, migrating existing WAN/LAN/WLAN infrastructure to the new infrastructure, and managing cabling vendor. 10 complete successful rollouts and migrations were accomplished within 12 months.
• Project manager and lead in designing, configuring, and successfully implementing all new WLANs in North America utilizing Cisco 4400 series wireless LAN controllers WLC , Cisco 1242 LWAP, and Cisco wireless control server WCS . Worked with security and Microsoft teams to authenticate users throughCisco ACS using LEAP and Microsoft Active Directory, as well as implementing WLAN security using industry standard encryption.
• Responsible for successfully upgrading our core network hardware, and IOS in an effort to expand datacenter bandwidth for support of VMware rollout. Responsible for configuration, installation of all Cisco switches and routers supporting VMware server migration project.
• Managed project to ensure all network documentation at 170 sites Visio diagrams, building CAD drawings, etc was accurate and up to date

Confidential

Senior Network Wireless Engineer

• Member of a team responsible for supporting the wireless network operations multiple air force bases, as well as several remote WAN sites via T1 and T3.
• Responsible for designing, configuring and maintaining wireless LAN project using Aruba equipment
• Configured Aruba 5000 series switch, 50 Aruba wirelesses AP's campus-wide, managed the Aruba 5000 switch, and implemented a wireless network that complied with strict U.S. DoD authentication and encryption standards.
• Wireless security implementation consisted of the following strict DoD FIPS standards: layer 2 authentication 802.1x using EAP-TLS certificate based authentication via RADIUS and encryption 256-bit AES via Xsec protocol , layer 3 encryption, and integration with PKI
• Primarily involved in the implementation of and troubleshooting of US Air Force Bases wireless networks following both Cisco best practice design, and strict FIPS and DOD network standards. This included consulting and giving direction to network engineers and contractors, as well as doing router, switch and firewall configurations and troubleshooting on a daily basis.
• Our team was responsible for providing the router, switch and firewall , VPN , IDS , triangulation configurations to Air Force Bases to deploy in their wireless network environment
• Responsible for managing and updating all network documentation, including MS Visio diagrams, equipment, and logical design information for projects I was involved in.
• Responsible for managing and approving network change requests pertaining to wireless from site level engineers

Confidential

Network Analyst

• Network analyst supporting UMD campuses
• Supported all users and the network at Central Office supported drop and connection issues for local users, remote troubleshooting and support for branches and service centers, provided prompt placement of failed switches/routers to sites ensuring minimal downtime
• Helped implement and support 12 remote branch locations connected to HQ via Frame-Relay cloud Planning, configuration, troubleshooting, support for remote service center locations
• Collaborated with Network Operations Center NOC to resolve network outages and issues
• Responsible for consolidation and reorganization of 6509 distribution layer switches
• Cisco 3600 / 6500 series routers/multi-layer switches, Cisco 2900 series switches
• Responsible for planning, configuring, and troubleshooting emergency OOB access to remote site routers via dial-up modems.