Summary of Qualifications

• DoD Top Secret SSBI Security Clearance, Department of Homeland Security BI
• Over 16 years of Information Technology experience,
• Hardware : Cisco Routers, Cisco Switches , Juniper Routers, Brocade Switches, Cisco PIX , ASA Firewalls , Sun Servers, Dell Servers, IBM Servers, HP Servers, Bluecoat, Infoblox
• Software : Cisco IOS, Cisco VSS, Solaris 8,9,10, Windows Server 2003 2008 R2 , Unix, VMWare, Active Directory, Exchange 2003, 2008
• Web-base Software: Cisco Data Center Unified Serviceability, Cisco Call Manager, Oracle
• Network Monitor/Troubleshooting Software: Solarwinds, What's Up Gold, HP NA Network Automation , NNM Network Node Manager
• Network Troubleshooting Tools: Fluke, WireShark
• Network Infrastructure: Rack and Stack, Installation and Configuration, Design, Telecommunications System Administration, Network Administration and Support

Experience

Confidential

• to increase network reliability, and availability for approximately 35,000 FBINet users.
• Project focuses on the upgrade of approximately 1,914 Network Devices in over 700 Resident Agencies, 56 Field Offices, 15 Data Centers, LEGAT Foreign Offices and FBI Headquarters

Confidential

• Develop site survey standards, questionnaire, facilitate site survey services reporting
• Direct and supervise a staff of 8 in-house engineers 16 field engineers that:
• Install, configure, support, and administer Cisco 6509e, 4506e, 3750v2 switches, Cisco 3925, routers, Cisco 4345 IPS, Micro KG175 TACLANES.
• Provide ongoing support, maintenance and patching
• Create engineering design documents and technical documentation
• Develop metrics related to network usage and performance
• Maintain device inventories and asset management database
• Document and enforce network architectural standards Analyze technical needs, requirements, and state of the network's infrastructure design, integration, and operations ssh, snmp, other configuration changes .
• Provide project planning, task identification,
• Engage in capacity planning and performance monitoring
• Develop and maintain customer and vendor relations.
• Interview new applicants, train, schedule staff required to support Network Engineering.
• Provide after hour deployment support on-call support
• Develop site survey standards, questionnaire, facilitate site survey services reporting

Confidential

Network Deployment Engineer

• Tracking of Telecommunications Service Order TSO Implementation Request IR
• Schedule Site Surveys for IR requirements of the network
• Performed Site Surveys according to DoD DISN standards for power, hvac, rack/floor space and grounding, provide technical services for the new IR's for the Customer Site.
• Created Implementation Services Plans for network hardware/software configurations and changes.
• Provided and installed DISN Defense Information Systems Network equipment Cisco switches 65xx, 45xx, 37xx, Cisco routers 39xx, Juniper M7i, Juniper 10Mi Multiservice Edge Routers, Juniper EX 4200 Ethernet Switches, Palo Alto Firewalls, Cisco ASA Firewalls, Cisco 43xx IPS, Cisco 43xx IDS and Multi Service Platform Provision MSPP
• Brief site personnel on status of installation and any outstanding actions.
• Created site concurrence letters SCL including schedules of milestones, floor space, power requirements, equipment and network design.
• Track Telecommunications Support Implementation Plan TSIP outlining the purpose, bill of materials, architecture, installation testing and results, site information, shipping information and project completion reports.

Confidential

Network Infrastructure Engineer

• Supported the Implementation of previously designed Swing Space Network Infrastructure to support the following:
• 802.11 Wireless LAN
• Fiber backbone connectivity to LAN
• Wireless switch installation,
• configuration for up to 3000 network drops throughout the campus.
• Main Data Room, Core fiber backbone connectivity,
• Core LAN switch installation and configuration,
• Core WAN router installation and configuration
• Primary and secondary WAN and Internet circuit installation/coordination
• Network related support of VoIP Implementation, Router/Switch Configuration, and QOS Management

Unix/Sun System Administrator

• Conducts system and application patching, upgrades and hardware maintenance monitors and resolves security alerts Coordinates change and configuration management, troubleshooting, kernel tuning, user administration, file system tuning and hardware configuration.
• Work with database administrators to develop and configure storage requirements works with vendor to install additional storage as required, perform analysis and design for clustered server resources such as SQL Oracle, etc.

Confidential

Tier III Network Administrator

• Tier III team member and network administrator responsible for assisting in
• the implementation and maintenance of LAN/WAN communications and
• connectivity utilizing existing client Cisco and Juniper hardware
• Responsible for testing, installing and configuring Cisco Core 65xx, 45xx , 37xx catalyst switches, 39xx routers and Juniper EX 4500/4550 ethernet switches
• Protocols OSPF, EIGRP, PPP, BGP4
• Responsible for troubleshooting, IOS upgrades
• Responsible for network cable fabrication, testing, labeling and installing
• CAT5e/CAT6 network cable drops from switch closets to patch panels
• Responsible for configuring switch ports, trunking, VTP, spanning tree, port security, EIGRP, ACLs, Cisco VPN as well performing Cisco IOS upgrades.
• Install Network Load Balancers to balance the load of traffic among a server farm cluster
• Assist with ensuring proper security protocols in place to protect the network from unauthorized access
• Monitor network performance, application performance

Confidential

Customer/Field Service Engineer PE3

• Provides system support for Sun Microsystems for entry level, midrange and enterprise hardware, software and LAN/WAN services with some System Administration to mission critical, multi site applications in the Financial, Telecommunications, Government, Research and Development Markets
• Setup and maintain SUN servers with veritas FS and VM. Partition for Oracle databases.
• Remove and replace components and subcomponents
• Install hardware, software platform peripherals.
• Run diagnostics / Sun VTS
• Set and change permissions, Modify files, Networks commands, add/configure users
• Test and Troubleshoot
• Install/configure servers-SDS/VM SW Configure Jumpstart
• Configure and troubleshoot NFS/NIS and sub system environments
• Analyze system administration errors, system dumps, crashes, hangs
• Install Hardware, Configure SW, system recovery
• Remove/replace HW components, Install/configure/diagnose, Load OS, configure domains
• Identify StorEdge Systems problems/Replace StorEdge HW
• Add, change, delete, remove HW components only

Confidential

Data Center Support Engineer

• Assisted in maintaining the day-to-day operations of data centers including: technical, administrative, process-oriented and other miscellaneous activities
• Installed data center equipment in the data center, servers, switches, routers, and other IT equipment.
• Secured cabinets, rack equipment, and cable devices
• Ensured proper labeling and inventory is maintained for network, server and infrastructure equipment and cabling maintain inventory of spare parts, fiber and copper wiring
• Monitored the data center facility and environmental equipment to ensure 24/7 availability of the data center.
• Monitored network devices and servers using supplied software tools and defined processes.
• Followed defined standard operating procedures
• Provided onsite support for device troubleshooting to include: power cycles/reboots, cable testing/replacement, and media handling support
• Assisted in analyzing software-generated alerts and emails using knowledge of operating systems software, network topology and learned experience
• Respond to tickets and update them in accordance with procedures
• Continually monitor environment, using a variety of tools, to ensure timely identification of anomalies, perform first level triage and troubleshooting of hardware issues. Resolve issues or escalate to appropriate staff and/or management.
• Scheduled equipment deployments, evaluate and validate user request details, and help coordinate workflow
• Create and maintain Data Center-related documentation as needed

Confidential

Customer/Field Service Engineer III

• Provides installation, configuration, management, maintenance and repairs on equipment within a territory/region to assure continuity of customer operations and high levels of customer satisfaction
• Primary services include installation, software support, network management, hardware maintenance and multi-vendor installation, configuration and maintenance for Cisco, Juniper routers and switches
• Cisco 17xx,18xx,19xx,25xx,26xx,28xx,36xx,37xx,38xx,40xx,72xx,75xx, Routers
• Cisco 29xx,35xx,37xx,40xx,50xx,60xx,Vpn3000 Catalyst Switches
• Juniper EX2200 Ethernet switches
• Protocols: PPP, EIGRP, OSPF, BGP4
• Dell 1650,1750,1850,1950,2600,2650,2800,2850 PowerEdge Servers
• IBM P610,P520 eServers
• Sun Blade 1000 and 2000 Workstations
• Sun Fire Mid Range 280R,V480,880,890 Servers
• ADIC/Quantum Scalar 100, 1500 Tape Backup
• 3COM Switches
• Compaq Servers
• HP Servers
• H.323 VTC Tandberg/Polycom video teleconference services
• Has ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements.
• Performs Tier III work on products and services of high complexity
• Tier III products include large enterprise level servers, mainframe computers, large servers, large system printers, networks, software and medium /high complexity networking/communications equipment, network and systems management/protocols Ethernet, Token-Ring, StarLAN, NetBIOS, X.25 .

Installation Services:

Verify that the site environment meets the requirements prior to installation or rollout Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer requirements, NCR installation specifications, as well as providing all product related documentation in a timely matter and perform a post installation review and report findings to the appropriate CS contact

Hardware Maintenance Service/Multi Vendor Maintenance:

Analyze and correct all technical problems on equipment within assigned customer accounts. Perform periodic preventive maintenance routines on products and installs modifications to equipment

Software Support:

• Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems
• Responsible to keep customer informed during the problem resolution process
• Perform service verification and customer satisfaction surveys relating to the issue

Network Management:

• Responsible for network fault management, provide performance management on traffic,
• Configuration management, security management, software management, accounting management remote system management