SUMMARY:

• 11+ years of rich experience in IT Customer Service and projects including Server Support, Network Support and Application Support using various Server Management Tools and Service Desk applications. Passionate about enterprise - level IT solutions wif a limitless willingness to learn.
• Experienced on Installation and maintenance of Windows 2008/2012 server OS.
• Implementation of RAID, Active Directory, DNS, DHCP, FTP.
• Deployed Client Operating Systems by using remote deployment tools such as Windows Deployment Service.
• Maintained various domains of Windows Server in all teh locations and client rights management through Group policies.
• Supported client Desktop computers, Laptops, Operating Systems.
• Resolved and troubleshoot network problems on teh client.
• Supported peripherals such as MFPs, Scanners, PDA Devices and IP based Telephone Systems.
• Expert Networking skills related to LAN, WAN and troubleshooting.
• Installed hardware in IT closets and/or Data Centers.
• Hands on experience in various service desk applications and Ticketing software such as HP Service Desk and HP Service Management tools.
• Experienced in Data Center Virtualization of various VMware virtualization servers.
• Experienced in Design, install, and configure VMware ESX, ESXi, wifin vSphere 5.5+ environments wif VCenter management, Consolidated Backup, DRS, vMotion and VMware Data.
• Well experienced in provisioning virtual machines in a fly from Templates, Clones, creating Snapshots and managing user Roles and Permissions.
• Experience in patch management and upgrading ESX hosts using VMware vSphere Update Manager and VMware Host Update Utility.
• Well versed wif various stages of life cycle of service management stages of ITIL.
• Has taken ownership of teh ITIL processes, leading and supporting best practice methodologies relating to capacity, change, release, and incident management.
• Closed incidents after verification from users; defining and planning separate procedures for major incidents; ensuring adherence to SLA and priority based management.
• Ensured dat teh goals of teh Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and wifin defined SLA ; detecting, logging, categorizing and prioritizing incidents; providing initial Incident Support.
• Expert noledge on Aviation Industry IT and worked on Various Departure control Systems and Airport Management Systems.
• Configured and supported critical applications like DMACS and vMuse.
• Configured and supported various devices in Airport environment like Boarding Pass, Bag tag, flight manifest Printers and also Boarding Gate readers.
• TEMPEffectively managed multiple projects involving installations of infrastructure software and hardware ensuring business objectives are achieved.
• Configured Switches and Routers.
• Provided monthly reporting statistics as required.
• Well recognized for teh high-quality deliverables.
• Good at gaining functional noledge. Worked as SME for few modules in Service Management.
• Excellent communication skills and abilities to interact wif various cross functional teams including business teams to ensure teh successful delivery of teh projects.
• Quick adaptability to new, emerging technologies wif abilities to work as an independent and team player as well.

TECHNICAL SKILLS:

Operating Systems: Windows 9X/ME/2000/XP/Server/Enterprise/Vista, 7, 8, Mac

OS, Mobile OS Software: MS Office Suite 2007, 2010, 2013, Active Directory, MS Exchange, Symantec Backup Exec 2010, Symantec Endpoint Protection, VMware, HP Service Desk, HP Service Manager, Inventory Management Module, Norton’s Ghost, Remote Desktop Connection, MS Office, Visual Basic, HTML, XHTML,HP CAE Radia Client, HP Software Manager

Protocols: OSI Model, TCP/IP, DHCP, DNS, FTP, HTTP(S), POP, SMTP, RDP, VPN, Telnet.

Hardware: Dell and HP workstations, laptops, and servers, Apple and Android tablets, cable modems, Xerox, Canon, Brother, Epson, HP, Zebra, Datamax, and Okidata printers, Blackberry, iOS, Linksys and Asus VPN Routers, Avaya and Nortel PBX phone systems, Logitech cameras, DVR surveillance systems and cameras, mobile devices such as Android smartphones, Windows based Smartphone, iPhones and ipads .

PROFESSIONAL EXPERIENCE:

Confidential -Bloomfield, CT

Sr. Windows/VMware Admin

Responsibilities:

• Installation, Configuration & Administration of Windows server 2012,2008 Windows 10, Windows 7, Windows-2k3.
• Configuration and Administration of TCP-IP, DNS, DHCP, NFS, FTP.
• Taking backup of user data and restoring data for new laptops and desktops.
• Building images for HP and DELL laptops and Desktops.
• Worked on Logon Failures, Account Lockouts, Group Policies, Network Connectivity, DNS and WINS Name Resolution, Authentication Problems, File and Printer Permissions etc.
• Maintained and Supported Active Directory Services using Group Policy
• Configured outlook, Citrix, Internet, Cisco VPN and McAfee.
• Administration and Maintenance of Routers, Switches, Hubs, Leased, Dial Up Data Circuits & ISDN Line. Internet Proxy, and FTP Server. Technical concepts quickly & utilize teh same in a productive manner.
• Used VMWare update manager for patching of teh ESX hosts when and where needed asper teh upgrade process.
• Virtual Machine management, performance troubleshooting.
• Installed ESXi, Configured and managed teh ESXi, lockdown mode, integrate wif AD.
• Installed, configured Update Manager, Update Manager Plug-in, baselines, Scan and remediate to perform ESXi patching and host upgrades.
• Hands on and comprehensive understanding of Booting ESXi from SAN, vCenter Server deployment options, vCenter server, Database, Hardware requirements.
• ESXi, VMs performance Monitoring and Capacity Planning.
• Performed backup and restore of VMware host server configuration, Virtual Machine backup, snapshot, P2V-V2V conversation wif VMware converter and wif other third-party converters, Patch Update, monitoring/reporting, SSH and SNMP and notification of alerts.
• Access Management of VC. Configuring mail alert for any failure in HA, DRS, CPU or Memory.
• Configuration & Administration of Network printers.
• Installation, Administration and Troubleshooting of LAN, WAN. Design & Implementation of Networks.
• Defined team member roles and expectations. Managed team and their performances for KPI.
• Measured and monitored project progress at various stages / milestones and ensure delivery as per schedule.
• Ensured dat all requirements, project plans, and changes to commitment are communicated to all affected team members.
• Technical support for users. Security & Daily Data Backup.
• Maintained of Antivirus, Security Patches, Critical Updates etc.,

Environment: Windows 2000/20, Windows XP/Win 7, VMware ESXi 5.0, 5.5,6.0 servers, VMware vCenter, HP ProLiant Servers, HP Blade Servers.

Confidential

Senior IT Support Engineer

Responsibilities:

• Identified recurring problem areas, articulated trends for root cause analysis and provided information to problem management. Ensured dat assigned problems are defined and analysis in line wif teh Problem Management Process. Ensured dat solutions to problems met teh architectural standards wifin teh technology area and impact to teh business is minimized
• Has been an interface wif different technical teams, applications teams and Customer support team and dissipated teh solutions required for all incident management and service request for all assigned business areas me.e. Hotel, Airport, Galileo.
• Analyzed reported incidents and provided solutions to teh users enabling them to resume their work wif minimum disruption as per agreed SLOs. Completed IT service requests (like new installations, reconfigurations & moves) as per agreed SLO. Worked towards resolution of incidents across various technologies & platforms.
• Updated teh status of an incident or service request in teh tool. Made sure dat they hold up to date information before acting on any incident or service request to insure dat tool and relevant teams are updated. Ensured escalation and other sectional procedures are maintained, proactively informed management of process or procedural improvements.
• Provided quick fixes / workarounds / solutions to be updated in teh Known Error database to Problem Management Team. Identified recurring problem areas and articulated trends for root cause analysis. Liaised wif problem management to give a more permanent problem resolution. Proactively identified & highlighted issues, to reduce teh possibility of system downtime for users.
• Ensured dat teh team maintain and control in auditable manner all transactions relating to receipt, storage, issue, return and re-issue of computer and server equipment. Ensured equipment deployed is auditable and appropriate action is taken when equipment is either lost, damaged or cannot be maintained in a cost-TEMPeffective manner.
• Carried out network infrastructure and solutions and other requested service as per teh procedures provided by tech teams including EK group LAN, WAN and VPN Lines.
• Maintained teh integrity of teh configuration items related to teh onsite end user’s devices in teh configurations management database as per EGIT policy for his responsible area.
• Wif Customer Support & Deployment Services' prime focus in thought and action, improved processes, optimized operations, reduced costs, shared noledge and displayed team spirit.
• Ensured asset reconciliation is maintained at 100% for transactions. Ensured dat assets are managed as per established Asset maintenance and control procedures. Teh Service Desk and IT Service Request systems are updated to provide a real-time work status and information.

Environment: Windows 2000/20, Win 7,8,10HP ProLiant Servers, HP Blade Servers, Dell servers, Panasonic PABX systems, Plantronix systems.

Confidential .

IT Support Engineer

Responsibilities:

• Coordinated wif technology team for teh application and system prerequisites for teh migration.
• Updated deployment servers wif teh required application updates and related compatible drivers.
• Configured high end portable deployment servers to migrate teh systems in remote locations.
• Updated teh scripts wif relevant deployment servers in teh environment.
• Used remote tools to initiate teh migration.
• Triggered teh migration process at scheduled time on operation critical machines.
• Carried out Windows 7 migration in corporate offices and Airport environment.
• Coordinated wif various business teams for system migration project and scheduled teh windows 7 migration phases.
• Resolved post migration issues and escalated application related issues to teh concerned team.
• Used various reporting tools for teh migration status.
• Used various inventory tools for teh overall project status.

Environment: Windows 2000/2003/2008, Windows XP/Win 7,HP ProLiant Servers, Portable Server build PCs, High-end Acer tower PCs, HPSD.

Confidential

System Administrator

Responsibilities:

• Provided Daily Desktop Support.
• Configured Microsoft Outlook profiles.
• Installed and supported airline ticketing soft wares such as Sabre and Galileo.
• Configured network printers, scanners.
• Configured PDAs using air watch agent.
• Installed and configured boarding pass and bag tag printers of Intermec and Vidtronix.
• Configured dot matrix printers of OKI and Datasouth.
• Installed hardware required for teh setup of rooms and conferences.
• Resolved teh server profile related issues.
• Carried out various peripheral EOL projects
• Administration of DNS and DHCP servers, Creation of user and group accounts in MS Exchange Administration. Installing & deploying application and patches, and validating patches & application

Environment: Windows 2000/2003/2008, Windows XP/Win 7.

Junior IT Administrator

Responsibilities:

• Commission/Decommission windows server 2003.
• Used Automated Deployment Service/ Ghost image to push teh image on server.
• Worked in User ID Administration process.
• Created Users Windows Accounts in Active Directory.
• Created/Managed Distribution List, Security Groups, Departmental Mailbox, File Shares, User Profiles etc.
• Gave access to shared folders, groups. Done critical server cleanup project. Created and deleted roaming profiles of users.
• Created, deleted, and assigned different roles to users accounts on critical applications.
• Applied group policies on different servers for security compliance.
• Configured DHCP Scope and its different parameters.
• Troubleshoot DNS/DHCP related issues.
• Troubleshoot and resolved users file share access issues.
• Configured printers/scanner for centralized management of scanner in teh environment.
• Designed and implemented teh enterprise Windows 2003 Active Directory & GPO’s.
• Maintained Windows 2003 Server Maintenance and builds.
• Installed & Supported Web Servers, FTP Servers, File and Print Servers

Environment: DNS, DHCP, configuring printers, modems and scanners, installing windows XP, NT, Vista, 03.