SUMMARY:

• Over Ten years of relevant industry experience in product and production support, predominantly in the areas of Enterprise Application of Banking & finance sectors.
• Seven years of product implementation and administration - Confidential Autonomy products TeamSite, OpenDeploy, MediaBin and Search including support for customization based on the tailored needs for the customer of different LOB’s
• Hands on experience in implementing ITIL best practices for managed services account and preparing them for ISO20000 external audit.
• Upgrade of TeamSite and its associated product suite OpenDeploy, MediaBin and Search from 6.5 to 7.3.2, 6.7.2 to 7.4.1 for Confidential .
• Implementation of SP2 for TeamSite 6.7.2.SP1, Upgraded TeamSite and its associated product suite OpenDeploy, MediaBin, MetaTagger and Search from 6.7.1 SP2 to 7.2.1 for CapitalOne
• Performance tuning for Content management system
• Performed extensive root cause analysis and worked with Confidential Autonomy to resolve them or open defects.
• Implemented and worked on TeamSite Integration with Weblogic Portal and Connect Direct.
• Implemented proactive monitoring, stop-gaps for major issues that caused performance issues
• Helped creating strategy for parallel development within TeamSite
• Provide technical skills and guidance on Teamsite related projects & enhancements
• Implemented and worked on VSS image snapshot solution for backing up the content stores via TSM
• Good working knowledge on Control M ( scheduler), worked on moving task scheduler/cron jobs to Control M
• Configured proactive and real time monitoring for TeamSite’s availability and functionality through PEM, Topaz, Sitescope and BPM’s ( BAC ) and custom written scripts
• Implemented and worked on setting up external preview for certain LOB’s for CapitalOne client
• Excellent experience in Web Server administration Apache and IIS 6.0
• Have good experience in building up new domains in Weblogic, configuring node agent, remote start/stop of managed instance, JMS and analyzing issue and performing root cause for BEA Weblogic server 8.1
• Extensively worked in Production Support for all versions of Weblogic on UNIX platforms like Sun Solaris, Confidential UX and Windows XP/NT.
• Excellent knowledge in Unix Administration and good in Windows 2008 Administration
• Implemented ISO20000 standards and for all managed services programs (SLA driven projects) for TIS division the customer.

COMPETENCIES:

Functional Areas: Online banking and Auto loans

Industry: Banking & Finance

Platforms: UNIX, Solaris, Confidential - UNIX, IBM-AIX, Windows 2003/2008

E-Com Frameworks/Web Technologies: Weblogic 8.1, Tomcat, JBoss EAP 4.3.0.GA CP02, Apache 2.2 and IIS 6.0.

Products: Autonomy Interwoven TeamSite 6.7.1, 7.2.1. OpenDeploy 6.1.1, 7.2.1, MetaTagger MediaBin and IDOL search.

Databases: Oracle 10g & 11g

Programming Language: shell scripting, Java and Perl

Tools: and Application Packages: Connect Direct (C D), ControlM, Peregrine, Confidential Service Manager, Confidential Operations manager, Sitescope, PEM and Mercury BAC MS Office Suite (Word, Excel, PowerPoint, Access, Visio)

IT Security Services: ITIL, ISO20000, Access Control & Single Sign On

Protocols: TCP/IP, HTTP/S, SSH, SSL, WSDL, SOAP

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Installation and migration of TeamSite and its associated product suite OpenDeploy, Search from version 6.5 to 7.3.2 from Solaris to Linux
• Architecture and Topology design
• Environment build for Production and DR
• SiteMinder R12.5 integration with TeamSite
• Code Inventory and migration of customization
• L3 CMS Operation team - Architecture and AIT management Track
• System Stability and resiliency
• Performance tuning and process improvement
• Application control plan creation and maintenance
• Audits (Compliance and regulatory audit related reporting)
• Business Continuity Planning

Confidential

TeamSite Administrator

Responsibilities:

• Implementation of SP2 for TeamSite 6.7.2 SP1. Upgraded TeamSite and its associated product suite from 6.7.1.SP2 to version 7.2.1
• Performance tuning
• Cache Increase via 3GB mode for 32 bit OS
• JBOSS performance tuning optimization of Individual thread memory allocation.
• Performed enterprise wide OpenDeploy installation and configuration including SSL implementation for versions 6.1.1 and 7.2.1 enabling target side data deploy functionality
• CA and OD SSL cert generation
• Single OD instance and Multiple OD instances installation and configuration enabling target side data-deploy functionality
• Performed extensive Root cause analysis and worked with Autonomy to resolve them or open defects.
• Target side data-deploy issue on multiple OD instance installation.
• MB CAD job processor going down RSD scanner Issue
• Memory leak - deployments do not release memory when there is a big odnodes.xml
• OD Receiver hanging issue when broken symbolic links on the target
• Implemented proactive monitoring, stop-gaps for major issues that caused performance degradation
• JVM heap stop-gap for tomcat running out of memory
• Workflow reviewer script - Large event size, Large files attached, jobs stalled due to locking conflicts, stalled external tasks
• Check performance script - monitors web daemon, jboss and iwserver’s for virtual and working set memory
• Completed job review script - purge jobs that are seven days old.
• Helped creating strategy for parallel development in TeamSite
• Parallel development with additional (project) branches, down merge of contents from project branch and creation of Integration WA.
• Submit contents and deploy edition to PROD region
• Back merge to preproduction, mainline and project branches
• Implemented and worked on TeamSite integrating with MediaBin (ecm connector) and worked on bulk import process from MediaBin to TeamSite
• Implemented and worked on maintaining Autonomy IDOL search index space growth by performing compact operation periodically.
• External preview set-up for CRWEB and WWW LOB’s for CapitalOne
• Oversight of 3rd level support team and deliverables, escalation point for 2nd Level support. Also provided Teamsite training of 2nd level support
• Implemented and worked on TeamSite Integration with Weblogic Portal and Connect Direct.
• Configured and setup monitoring for teamsite through Sitescope and BPM (Business process monitor) through Confidential BAC.
• Updated registry for JVM options for JBOSS, this was to allow Sitescope monitoring access to JMX console
• Configured BPM’s to check on Search, Preview, teamsite availability etc
• Implemented and worked on VSS image snapshot solution for backing up the content stores via TSM
• Good working knowledge on Control M ( scheduler), worked on moving task scheduler/cron jobs to Control M
• Coordinated application /server (Window’s & LINUX) maintenance, review patched and performed application log rotation.

Confidential

Integrated production support - Level 2 application support

Responsibilities:

• Incident handling by taking up the ownership of the incidents which are escalated to the team.
• Ensure that there is a response for the incidents escalated and follow up with the team for optimization and deliver the complete resolution.
• Daily Incident Review meetings with Clients and the team.
• Review batch schedules and recommend any changes for improvement to batch scheduling implementing emergency fixes during night if required.
• Ensuring smooth code release to production by closely interacting with Development team and identifying new code bugs.
• Responsible for root cause analysis, trend analysis and report generation for Critical Applications
• Add Weblogic Server instances to a cluster and also handled the SQL, Windows and Oracle cluster roll over
• Start/stop of Weblogic / Webserver administration and managed servers for schedule patching or maintenances
• Monitoring of all Applications through Mercury Business Availability Center (BAC), Sitescope, PEM, Host Monitor, BigIP, Topaz, ControlM etc.
• Effectively analyze the defects in Weblogic domains, configurations and performance of the cluster and recommend project team for recurring issues to get enhance through problem management team
• Identify the application defects and follow up with problem management team for permanent resolution
• Identifying opportunities for process improvements and depending on scale of change, making those changes to the processes
• Ensuring smooth code release to production by closely interacting with Development team and identifying new code bugs
• Ensuring maximum Adherence to SLA with Proper planning and providing immediate and temporary fixes during unexpected Hardware downtimes. This also involves minor and major changes in the code according to the requirement of the clients

Confidential

Quality Analyst

Responsibilities:

• Implementation of ITIL best practice across accounts handled in Technology Infrastructure service
• ISO20000 Certification for accounts handled in Confidential
• Conducting Quarterly audits for all TIS managed engagements
• Report and close NCRs on time
• Maintenance of up to date ISO2000 related documentation
• Development and Implementation of ISO20000 standard processes
• Preparation of service plan and service catalogue
• ITSM scoping for the project
• Policy, Process, procedures and templates preparation for applicable processes in service support and service delivery
• Conduct internal audits, work with the project team to close audit finding and help TIS achieve ISO20000 standard and compliance.
• Implemented LEAN project for accounts managed
• Implemented service improvement plans for accounts managed
• Change Manager for Citibank’s overseas project
• Coordinating changes for Citibank project overseas. He validated all prerequisite (test sign-off business risk, user acceptance testing business and IT approvals) for any production change is in place and is implemented during the green zone defined per region.
• Post implementation review for all implemented change was performed. reporting KPI’s (key performance indicators) for change management process which include a trend on emergency changes versus schedule changes, successful implementation on schedule changes and process compliance
• During his tenure he automated the root request automation process. The customer used Partner as the incident tool, an additional module was added to automate the manual process to get access a root for Unix team to perform actions on the servers