SUMMARY

• 7 years of IT experience with hands - on in Windows System Administration, Routing, Switching, Cloud Services, Firewalls, File-Share, Network Security and Troubleshooting.
• Hands-on experience in design, install and administration of Microsoft Windows 2003, 2008, 2012 and 2012 R2 Servers.
• Experience in core Microsoft technologies: Active Directory Domain Services, DNS, DHCP, GPO, Hyper-V, IIS, DFS and WDS.
• Expertise in task scheduling and automation using PowerShell, extending volumes in Disk Management, providing the security, backups, and storage.
• Proficient in configuring of Active Directory with Microsoft Applications using GUI and command based tools.
• Strong practical experience in IP addressing, DHCP and DNS management.
• Hands-on experience in installation and configuration of File share and Storage services in windows environment.
• Experience supporting Enterprise anti-virus (SEPM), anti-spam, filtering, logging, encryption and email tracking.
• Experience in provisioning Window and Linux Server Instances in EC2 and configuring VPC in Amazon Web Services.
• Hands-on experience in installation and configuration of HP Routers (H3C MSR-3020) and Switches (3COM Switch 4210).
• Demonstrated exposure in Network Administration and Server Monitoring using CA Tools.
• Experience in Configuration, Administration, Rule Analysis and Modifications in Cyberoam Firewall.
• Expertise in configuring and troubleshooting software based IPSEC site to site VPN solutions.
• Experience in Helpdesk Ticketing system, Network troubleshooting, RCA and maintaining SLA.
• Have good exposure in Static Routing and Switching, Ethernets, Sub netting, NAT, VLAN, DHCP,
• Hands-on experience in installation and configuration of CA Spectrum (Network Monitoring System), CA Ehealth (Network Performance Manager) and CA Service Desk (Ticketing Tool).
• Experience in Installation, Configuration, Upgrade and Maintenance of SEPM (Symantec Endpoint Protection Manager) Application on Windows Servers.
• Good knowledge on TCP/IP, SMTP, HTTP, and HTTPS protocols.
• Proficient knowledge in VMware (ESXi 5.0, VSphere 5.0, VCenter 5.0), Citrix PVS, XenApp 6.x, XenDesktop 6.x, NAS, SAN, Microsoft Exchange Server.
• Provided on-call support during off hours for timely resolution of issues.
• Good Knowledge on ASP, .Net Framework, SQL, Virtualization Technologies and Cloud services.
• Known for excellent troubleshooting skills - ability to analyse and engineer well-researched, cost effective and responsive solutions.
• Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues.
• Willing to take up new challenges, proven ability to prioritize, manage multiple tasks and meet tight deadlines.

TECHNICAL SKILLS

Operating Systems: (Windows Server 2003, 2008, 2012, RHEL 5, Windows XP, Windows 7, 8, 10)

Software: (Microsoft SCCM 2012, SCOM 2012, MDT 2013, Office 365, Fortigate VPN, Vmware ESXi 5.x, VSphere 5, VCenter 5, Citrix XenApp 6.x, XenDesktop 6.x, PVS)

Hardware: (HP Proliant Servers, HP H3C MSR 3020, MSR30 Branch Routers, 3COM Switch 4210, HP 3100 EI Switches, Cyberoam Firewall)

Network Management & Ticketing Tool: (CA NMS Spectrum, CA Ehealth, CA Service Desk, SysAid)

Routing: (Static Routing, OSPF, BGP, EIGRP)

Switching: (VLANs, Trunking)

Scripting: (Powershell, VBScript)

Network Security: (ACL, IPSec VPN, Cyberoam Firewall)

Antivirus: (Symantec End Point Protection Manager)

PROFESSIONAL EXPERIENCE

Confidential, Lansing, MI

Windows Admin

Environment: Windows 7, Windows 10, Windows Server 2012, Window Server 2008 R2, Windows Server 2003, SCCM 2012, Microsoft Office 2013, HP MSR30 Branch Routers, HP 3100 EI Switches, Symantec Endpoint Protection Manager Antivirus.

Responsibilities:

• Member of Server Team responsible for build, deploy, upgrade and migration of Windows servers 2003, 2008 and 2012.
• Responsibilities include Network monitoring and maintenance, image deployment, patching, troubleshooting, training and technical support for projects.
• Installation and Configuration of Windows 2012 Active Directory and Windows servers for Application Deployment.
• Deploying Scheduling, performing Microsoft OS patching and upgrade through SCCM 2012.
• Communicated with users and data owners of all file-shares throughout the process of the migration to address their concerns and accommodate their needs.
• Monitored user-access on a granular level and provided security permissions to file-shares on an as-needed basis.
• Documentation of SOP and technical procedures for applications and further reference.
• Ensured firewall rules were correctly in place on Windows servers as per the organizational standards, while also allowing proper functionality of applications on them.
• Supported the day to day operations of over 500 servers and over 1000 desktop clients while working on IT initiatives and administering numerous systems.
• Timely resolution of Incident tickets and provided on-call support during weekends.
• Troubleshoot, identify and repair complex network issues for WAN, LAN, Internet connections and end-user issues while working within internal ticketing/trouble reporting systems.
• Responsible for migrating Windows Servers across the environment, from one data center to another. Handled the IP addresses modification, DNS settings in order to ensure the server is fully operational at the new location.
• Monitoring the Server, Network Performance and IP address using IPHost Network monitoring tool.
• Web Traffic Load Balancing using Windows 2012 NLB Manager.
• Monitor and identify network capacity and performance issues to maximize efficiency of company communication systems
• Performed decommissioning of over 300 servers that were on legacy OS after migration of applications into servers in new environment.

Confidential, Bingham Farms, MI

Server & Network Engineer

Environment: Amazon Web Services EC2, S3, CloudWatch, VPC, Windows 2012, 2008, RHEL 7

Responsibilities:

• Provisioned new Windows and Linux servers in Amazon infrastructure via the AWS API as well as console.
• Configured VPC resource connectivity via subnets, NACLS, and security groups.
• Using Amazon EC2 features to provision, monitor, scale and distribute compute infrastructure for migrated entities.
• Designed and built AWS resources for high-availability and production level systems and services
• Daily monitoring, management, troubleshooting and issue resolution to secured systems and services hosted on AWS cloud resources.
• Expertise in understanding how to have interoperability and network connectivity between physical and virtual servers on site communicating with virtual servers and instances within AWS.

Confidential

Windows Admin

Environment: Windows Server 2003, 2008, HP Servers, Routers H3C MSR 3020, 3COM Switches, Cyberoam Firewall, Windows XP, Windows 7, Red hat Enterprise Linux 5, CA Spectrum, CA Ehealth, CA Service Desk, and Symantec End Point Protection Manager 11.

Responsibilities:

• Installation, Configuration and Maintenance of Windows Servers.
• Perform server upgrade and migration of windows 2003 servers to 2008.
• Managing user accounts and giving share & security level permissions for file shares.
• Administration of Windows SCCM, Active Directory, DNS & DHCP Services.
• Using Microsoft SCCM for scheduling and applying OS patches, upgrades on a regular basis and installation of software and services as necessary.
• Responsible for maintaining the Backup network, hardware and software files on a regular basis accordingly as per the client requirements.
• Ensuring Network Security which includes Cyberoam firewall Installation, Configuration and Monitoring.
• Implemented failover concept across the network using static routing among multiple networks.
• Installation of Forticlient software and Configuring Remote Access VPN Using IPsec.
• Managed IP addressing and implemented named Access Lists.
• Immediate troubleshooting of the alerts and applying a fix individually or escalating it to different teams for the quick resolution of the alerts and ensuring business continuity.
• Provide Tier 2 network support and troubleshooting.
• Configuring, troubleshooting and managing Networks of over 1000+ devices by monitoring health of routers, switches and working with team to fix any configuration or hardware issue.
• Generating day to day link reports using CA Ehealth and monitoring the network performance.
• Using CA Service desk ticketing tool for logging troubleshooting issues and resolutions.
• Extensive customer interaction to determine needs, problems, and effectiveness of upgrades.
• Creating manuals for known errors for future references.
• Performing network speed tests using FTP and documentation of results.
• Was part of a team which Designed and Implemented Network for over 1000 nodes.
• Handling Setup and OS installation of servers in data centers and desktops at client locations.
• Updating the patches in the Windows servers and database administration.
• Keeping track of the customer network at NOC 24x7 and recommend modifications to the network configurations to reduce costs and improve QoS.
• Installation, Updating and Maintenance of Symantec Antivirus Server application for 2500 clients.
• Automating Server backups and maintaining copies of backup files.

Confidential

Windows Admin

Environment: HP Servers, Routers H3C MSR 3090, 3COM Switches, Windows XP, Windows 7, Windows Server 2003, 2008, CA Spectrum, CA Ehealth.

Responsibilities:

• Installed, configured and maintained Windows 2003 Servers.
• Installed and Configured Network Devices.
• Configured TCP/IP and DNS settings on servers.
• Monitoring the Network WAN Links with CA SPECTRUM.
• Configuring and monitoring the network Performance with CA E-Health.
• Migration of Existing Legacy systems. (Including Servers/Network/Desktops)
• Customer Relationship management.
• Installed and configured personal computers, Windows networks, file servers and Ethernet networks.
• Managing user access permission for File-Shares.
• Performed security Patch updates and application related updates.

Confidential

System Engineer

Environment: Windows Server 2003, HP Switches, SysAid Ticketing Tool, Windows XP, Windows 7, HP Network Printers, LAN/WAN.

Responsibilities:

• Installation of Windows Servers and Desktops.
• Assigning IP addresses & Sub netting as required.
• Configuring NAT and DHCP as per client’s requirement.
• Configure Access Lists.
• Installed and upgraded clients Operating systems Windows XP, Windows 7
• Installation of new hardware (Servers, Printers, Computer Workstations)
• Setting Up Network Printers.
• Network maintenance and fixing network faults.
• Day to day administration and monitoring of network usage.

Confidential

System Engineer

Environment: Windows Server 2003, Routers, Switches, Windows XP, Norton Antivirus, Microsoft Office 2003, MS Office 2007, Ricoh Network Printers, LAN/WAN.

Responsibilities:

• Installation and Configuration of Windows Servers and Desktops.
• Develop and maintain installation and configuration procedures.
• Assigning IP addresses & Sub netting as required.
• Configuring NAT and DHCP as required to clients.
• Implementation of VLAN’S.
• Coordinated timely repair of PC computer equipment
• Responsible for troubleshooting Microsoft windows issues.
• Diagnosed and resolved end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WAN and LAN access problems.