SUMMARY

• After years working in IT infrastructure, I have proven my skills in outage resolution, root cause analysis, and change management. My diverse background encompasses field work, third - tier support, network design, documentation, user acceptance testing, and end-user training.
• Contractor working on - site at Active Aero Group. Part of a turn-around team, brought in to do discovery of the existing network and recommend, design, and implement a new data center featuring redundancy and failover for critical applications.
• Build-out and harden existing data center infrastructure to improve security and availability.
• Discovery and documentation of existing networks, recommend mediation for disaster recovery and high availability.
• Implement and configure Solarwinds Orion Network Performance Monitor, Network Traffic Analyzer, Server and Application Monitor, Advanced Alert Manager, and Mobile Admin.
• Evaluate and upgrade web proxy appliances, firewalls, WAN routers, LAN switches, and install a centralized wireless LAN solution.

PROFESSIONAL EXPERIENCE

Confidential, Dundee MI

Network Analyst II

Responsibilities:

• Configured Cisco routers to use BGP on an MPLS backbone, upgraded sites in the US and Canada to standardize QoS markings and prepare for VOIP implementation. Configured routers and layer 2 switches to mark network traffic and prioritize voice and video.
• Traveled to quarries and plants to upgrade core switches and audit networks. Familiar with MSHA safety guidelines and best practices.
• Installed Checkpoint firewall clusters. Created objects, access rules and NAT rules.
• Installed and upgraded Cisco ASA5505 firewalls in HA mode to segregate manufacturing networks from office networks. Created and maintained rules for DMZ and production network traffic.
• Installed McAfee Web Gateway 7 clusters, traced user traffic, maintained white lists.
• Supported Cisco WAAS devices, upgraded operating systems using the Central Manager.
• Integrated networks from corporate acquisitions, which involved network discovery, designing a unified IP schema, router hardware upgrades, and implementing new naming standards.
• Upgraded the corporate VPN solution. Selected Juniper from competing vendor proposals and installed dual Juniper MAG6611 solutions to provide remote access for PCs and mobile devices. Coordinated user acceptance testing and end user training. Worked with a vendor to implement second factor authentication.
• Participated in an upgrade from legacy Avaya phone systems to Cisco Communications Manager 9.0. Configured Call Managers and Cisco Unified Border Elements. Involved in troubleshooting device registration problems, SRST failover, call flow issues, and call quality.
• Supported transition from autonomous wireless access points to a Cisco Wireless LAN Controller, using the Cisco Identity Services Engine to maintain a separate private network for guest access.
• Installed and configured Cisco Application Control Engine to act as a reverse proxy, load balancer, and SSL terminator.
• Came on-board rapidly to support infrastructure, firewalls, web proxies, and application accelerators.
• Performed intensive discovery to document landscape.
• Worked with existing network team to identify opportunities for improvement.

Customer Engineer Team Lead

Confidential

Responsibilities:

• Managed resources of the CE team, which averaged 14 members.
• Acted as an escalation point for the client, customers, and technicians.
• Trained new team members, gave orientation in client-specific procedures and general Cisco knowledge.
• Interacted with site managers to proactively identify potential issues and create action plans to prevent future outages.
• Collaborated on writing a proposal and defended it on behalf of The Epitec Group to enact a change in Ford Motor Company policy.
• Individually recognized by Ford Motor Company in August 2009 for extraordinary effort.Customer Engineer
• Field technician for over a hundred southeast Michigan sites, encompassing executive office buildings, design studios, and manufacturing operations.
• Involved in high-profile outage resolution, making configurations and repair under intense management scrutiny.
• Supported a diverse array of network devices, including end-of-life hardware and legacy models of Cisco routers, switches, and wireless access points (Cisco Catalyst OS, IOS, and vxworks).
• Involved in the complete technology lifecycle - assisted with new site builds, installs, change management, upgrades for existing sites, and decommissioning mothballed sites.
• Upgraded operating systems and converted supervisor modules from hybrid to native IOS.
• Built routers and switches for L2/L3 using modular Cisco chassis (4006/6503/6509/6513).
• Performed maintenance on routers and switches, replaced line cards, supervisor modules, GBICs, and power supplies. Configured non-modular switches for deployment.
• Used Ciscoworks to investigate problems on individual devices, also used Solarwinds and WhatsUp Gold to check alarms. Used Wireshark to capture and analyze network traces.
• Ran copper cabling, tested network drops, tested fiber optic signal strength using a Fluke.
• Suggested and designed a training checklist for newly hired technicians, then used it to prepare team members for post-hire checkpoint evaluation by managers.

Network Operations Center Analyst

Confidential

Responsibilities:

• Network Monitoring using Tivoli Netview and Tivoli Enterprise Console, first level problem identification and triage.
• Monitored WAN performance using Netflow and Cacti to find traffic flow trends and bottlenecks. Worked with telecom vendors in the US and other countries to identify source of outage or degradation/packet loss.
• Identified network problems at a Local Area Network or user level, provided first-level investigation. Worked with on-site support to prioritize issues and minimize outage.
• Performed software troubleshooting for Cisco equipment. Worked with Cisco’s Technical Assistance Center to capture documentation and resolve outages.
• Wrote documentation and provided training to fellow analysts, trained and mentored new employees, and continually sought improvements for existing documentation.
• Suggested a method of providing positive feedback for fellow employees and helped establish a Rewards and Recognition committee to establish a NOC Employee of the Month.