SUMMARY

• Multifaceted, driven and highly motivated Sr. FileNet Consultant/Developer/Administrator/Installer, Systems Architect, Systems Administrator, Systems Engineer, Technical Lead & Production Application Support Analyst, System Integration Engineer, Project Manager & Support Specialist and Software Engineer & Tester seeks a full time position in Systems Analysis/Engineering/Design or Administration or general Software Development/Testing/Integration.
• Brings more than 15 years of progressive experience in IT industry conducting process analysis & redesign, management of cross - functional teamsproject & delivery methodologies, project management & tracking, system solution architectures, change control management, budgeting
• Planning, cost & resource estimates, project risk & scope, object-oriented design and development, real-time diagnostic design, network engineering, client-server architectures, event-driven systems, application support, system software design, testing, management and implementation.

TECHNICAL SKILLS

Technologies, Applications, Tools and Programming Languages Used: IBM FileNet P8, IBM FileNet Content Platform Engine, FileNet E-Process, IBM Content Navigator (ICN), FileNet Image Services, IBM FileNet Content Collector, IBM Datacap (v8.1-9.0.1), Kofax Ascent Capture (7.5 Certified), Kofax Capture, KTM, Pyramid Loan Expeditor (PLX), FileNet Capture, OCR, ADR, K-shell, MS Visio, MS Project, WinRunner, LoadRunner, Test Director, PIRA, C/C++, SQL, PL/SQL, Visual Basic, Java, J2EE, JSP, HTML, Awk, Sed, Perl, MS SQL Server Suite, SQL+, OEM (Oracle Enterprise Manager), OEBS (Oracle E-Business Suite), SQL Developer, ETL tools, CRM (Customer Relationship Management), TOAD, MS Group Office, Tcl, Lotus Notes, Cognos Reports, Cognos Realtime Monitor, Remedy, Peregrine, Business Object Reports, Active Directory, PIRA, TIBCO, IIS, IBM WebSphere Application Server (WAS), Web Application Toolkit (WAT), Business Process Manager ( BPM ), Business Process Framework ( BPF ), Enterprise Content Manager (ECM), Content Manager OnDemand, Tivoli Storage Manager (TSM), HPII, CENTERA, MSAR, OSAR, NAS, SAN, JBoss AS, Apache Tomcat Servers, Routers, Switches, Hubs, Share Point, Citrix, Terminal Services, VMWare, Eclipse, Blackberry, Treo, Pocket PC, Vantive, VMware, Sun Microsystems VDI.

Leadership Skills Utilized: Managed Cross-Functional Teams, Conducted Project Management & Tracking, Change Control Management, Planning, Cost & Resource Estimates, Project Risk & Scope Analysis, Facilitated and Triaged the problem solution meeting, Team Lead, Coached junior team members, Documented and generated instructional material to various teams (developers, testers, support engineers, junior business analysts, application users).

Methodologies: OOP (Object Oriented Programming), Object Oriented Analysis and Design, SDLC (Software Development Life Cycle), RUP (Rational Unified Process), Agile, Waterfall, UML (Unified Modeling Language) and Case Diagrams, ITIL (Information Technology Infrastructure Library), Rational Application Developer (RAD)

Database Systems: Oracle, MS SQL Server, DB2, MS Access

PROFESSIONAL EXPERIENCE

Confidential, Lombard, IL

Sr. IT IBM FileNet and IBM Datacap Consultant

Responsibilities:

• Performed design and full implementation, installation & configuration of IBM FileNet P8 5.x suites (AE/WXT, CE & PE/CPE, IBM ICN, IBM Case Manager), IBM RM, IBM ICC (File System and Email), IBM-CSS, IBM FSM, IBM FileNet Dashboard Products, IBM Datacap, in DEV, SIT, UAT, DR(high availability) and PROD (high availability) environments. The Web Server Application was IBM WebSpehere 8.0.X ND, with Oracle RAC as DB with LINUX 8.0 servers, IBM Datacap
• Designed, developed, tested, and implemented components of the enterprise content and workflow management system based on: IBM Datacap as front end ingestion and IBM FileNet P8 back end repository system, IBM Content Collector as front end ingestion and IBM FileNet P8 back end repository system, Kofax Capture (KCNS/KTM/KCS) as front end ingestion and IBM FileNet P8 back end repository system.
• Configure the target platform (LINUX/UNIX/Windows) by creating Object Stores, Regions, Queues, Inboxes, Document Classes, Choice Lists, Index values, Workflows, and Custom Objects using IBM FileNet Deployment Manager.
• Configure IBM ICN (User Desktops, Search Templates, Tasks) and IBM Datacap Navigator for the end-users, build new widgets using Dojo (JSON-XML) and also customizing existing ones.
• Installed configured and integrated IBM FileNet and SharePoint via connector
• Built and configure security and taxonomy for all new migrated document classes based on the legacy IS system.
• Built SQL scripts to create ad-hoc reports for document counts, file storage, custom objects, version, and file size average against the CE database and Datacap database for the purpose of document and data discovery and migration from legacy systems to newly designed and created ones.
• Build a Deployment Master Plan document for FileNet Deployment Manager to work with the IBM FileNet and other integrated applications’ servers administrators to deploy all components of the ECM system applications.
• Created search templates for documents, Custom Objects based on case number and other properties.
• Designed, created, modified and maintained FileNet Content Engine DB tables and indexes
• Designed, configured, code, and test enhancements and modifications to new and existing IBM FileNet P8 applications.
• Developed Java CE and PE API services to migrate content and BPM component queues in order to insert, retrieve, update, and archive documents.
• Analyzed, designed, coded, tested, documented, implemented and maintained application changes.
• Handled 24x7 support of global ECM systems of applications including IBM FileNet, Image Services, IBM Case Manager, IBM Content Manager OnDemand, Kofax Capture (KCNS/KTM/KCS), .
• Built k-shell and SQL scripts to create ad-hoc reports for document counts, file storage, custom objects, version, and file size average against the CE database.
• Developed scheduled tasks (Windows) and crone jobs (Linux, UNIX) and integrated SQL queries for the purpose of providing reporting and system monitoring
• Coached junior team members and evaluated their performance
• Performed patching of IBM FileNet products and Redeployment of the business applications.
• Performed FileNet Process Design, Workflow design & code development, Image Processing, and customized API programming on FileNet & related applications,
• Wrote, tested, and integrated stored procedures, functions in Oracle SQL Developer
• Performed systems and database administration and migration of security settings from and to different environments (non-prod/testing/QA/prod/etc.).
• Conducted meetings with application user subject matter experts (SMEs) and management teams and gathered, clarified, classified, and documented the traceable requirements
• Conducted research and created various module designs and generated documentation, drawings of algorithms and graphs, flowcharts, functional designs, used cases and mapped the requirement and conducted meetings with 3rd party vendors’ development teams and business unit (BU) teams to ensured development matches the scope per the clients’ (BU) needs,
• Developed CRM Strategy and Roadmap vision, and oversaw Business Process and Technical mapping. Created detailed project/deployment plans and schedules
• Performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs
• Created lists of application dependencies, risk evaluations, IBM FileNet based workflow design,
• Wrote test cases, tested various scenarios in integrated testing environment and rewrote existing test cases or added additional test cases for the purpose of eliminating any flaws in the design
• Analyzed existing business requirements and conducted the analysis of the existing ECM hardware and software infrastructure and conducted applications development, customization, enhancements and integration.
• Tested and evaluated the requirements and, when determined the need for it, rewrote the current system/application usage and maintenance documentation and manuals with accent on the best practices on current environment support, recommendations and best practices on minimizing downtime impacts and improving response time and minimizing recovery time especially in the cases when application had to be rewritten/modified/redesigned which impacted user and maintenance communities.

Confidential, Northbrook, IL

IT Consultant / Business Analyst

Responsibilities:

• Conducted and analyzed business requirements and conducted the analysis of the existing Allstate data centers hardware and software infrastructure for the purpose of migration and applications integrations by using TIBCO on the new data centers.
• Created various module process design documents, drawings of algorithms and graphs, flowcharts, functional designs, used cases and mapped the requirement and conducted meetings with development teams to ensured their development matches the scope per the clients’ business units’ (BU) needs,
• Performed gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs
• Wrote environment architectural documentation such as: environment architectural approach, high level availability architecture, network execution architecture which required extensive utilization of Visio, SharePoint, and MS Office Suite Applications. The documents contained various sections such as: business background, recommended solutions, options, alternatives, best practices, downtime impacts, resiliency, recovery, and security requirements
• Collaborated and contributed in writing other documentation and their sections such as: Integration Architecture Design, Solution Architecture Design, Operational Readiness, Network Impact Assessment, Detailed Business Impact Analysis, Nonfunctional and functional requirements etc.
• Gathered and analyzed business requirements and compared with of the existing JPMC Salt Lake City (UT) infrastructure and Legacy and Internal Applications for the purpose of migration and their integrations on the new data center in Carlstadt (NJ).
• Utilized Peripheral Infrastructure Risk Assessment (PIRA) application to create, implement and maintain firewall rules based on the recommended and best practice security requirements
• Conducted a research and developed architectural infrastructure solution based on applications and network requirements and ensured compliance.
• Created various module process design documents, drawings of algorithms and graphs, flowcharts, functional designs, used cases and mapped the requirement and conducted meetings with development teams to ensured their development matches the scope per the clients’ business units’ (BU) needs,
• Responsible implementing a full migration project from FileNet 4.5 to IBM FileNet 5.2 including IBM Case Manager, IBM ICN, XT, CE & PE (CPE), IBM RM, E-Forms, IBM CSS, and E-Discovery
• Developed sets of java stand-alone modules to create interfaces for system clients (UI) to build FileNet calls and J2EE interfaces for document retrieval, document check-out, document update
• Analyzed business requirements and conducted and presented analysis of the existing City of Chicago IT infrastructure for the purpose of eventual integration of FileNet (P8 4.x), MS SharePoint, and existing IT application for the City of Chicago ECM project.
• Conducted gap analysis a research for the purpose of developing a proof of concept and proposal of architectural solution based on FileNet P8 4.x version.

Confidential

IT Consultant / FileNet Consultant

Responsibilities:

• Analyzed business requirements and conducted and presented analysis of the existing Shell Trading FileNet Panagon IT infrastructure for the purpose of eventual integration of FileNet (P8 4.x) and Openlink Endur application for the FocUS Blueprint project.
• Conducted a research and developed a proof of concept and an architectural solution based on FileNet P8 4.x version.
• Conducted workflow code development and environment migration from FileNet P8 v3.5 to v4.5 including administrative tasks such as: migrating processes and components, daily feeds, installation of custom applications and tools, testing, customization to new environment requirements, etc.
• Managed core support, workflow code development, system administration, system testing, and code delivery and implementation for the complex system of FileNet P8 customized applications that are used by more than 1500 users and by 6 different lines of financial services: trading, home/commercial lending, card services, retail, dealership lending,
• Conducted code review sessions and semi-monthly application software implementations including database migration.
• Developed, customized, delivered and administered FileNet and related applications which required general knowledge of MS SQL Server, Oracle DB, T-SQL, PL/SQL, UNIX(AIX and Sun OS), WebLogic, Websphere, Apache Servers, JBoss Application Servers, Application Engine (AE), Process Engine (PE), Content Engine (CE), Content Federation Services (CFS), FileNet Business Process Framework (BPF), Business Process Manager ( BPM ), MSAR, Workplace, IIS, ISRA, IDM, Kofax Ascent Capture, Captiva, FileNet Capture, Records Crawler, Records Manager (RM), Content Manager (CM), RightFax,
• Evaluated existing IT infrastructure and identified technologies and change projects to improve the security, scalability and reliability of overall environment,
• Updated products when necessary or as requested utilities included Business Objects Enterprise, Business Objects Data Integrator, Apache, WebSphere Application Server, Web Sphere Portal, MQ Series,
• Documented and monitored service tickets, provided troubleshooting of problems, application support, maintaining open issue lists, prioritizing fix/upgrade lists, all with the focus on root cause analysis,
• Analyzed and diagnosed trouble tickets and the frequent ad-hoc requests, developed, automated and streamlined support process which contributed in decreasing the average trouble ticket and ad-hoc resolution time by approximately 30% as well as over all average number of trouble tickets by 45%,
• Worked closely with interfacing systems developers on enhancing the enterprise system by developing and implementing various monitoring and reporting tools that would result in better reporting, decreasing response time, and the number of ad-hoc requests and trouble tickets,
• Performed frequent health checks, shell programming and PL/SQL scripting and executed stored procedures and SQL scripts, ETL
• Worked closely with clients and served as the point of contact and the subject matter expert for FileNet P8 related issues and in the partnership with global teams maintained 24x7 helpdesk,
• Coordinated and lead software release implementations involving multiple teams, and upgrades across multiple platforms and component modules,
• Trained junior developers and support engineers and evaluated their performance.
• Wrote, revised, and verified test procedures for program design & product evaluation to attain quality of software economically and efficiently.
• Identified differences between established standards and user applications and suggested modifications to conform to standards. Wrote documentation to describe program evaluation, testing procedures and correction.
• Developed and gathered metrics and applied to System Development Life Cycle (SDLC) for quality improvement.
• Created and improved Software Processes methodologies by applying Software Engineering Institute, Capability Maturity Model and of Electrical and Electronics Engineers standards.
• Developed CRM Strategy and Roadmap vision, and oversaw Business Process and Technical mapping. Created detailed project/deployment plans and schedules
• Developed, customized, delivered and administered FileNet and related applications which required general knowledge of MS SQL Server, Oracle DB, AIX, HP-UX, Wintel, WebLogic, Application Engine (AE), Process Engine (PE), Content Engine (CE), IS, Records Manager (RM), Content Manager (CM), IIS, Share Point, ISRA, IDM, Kofax Ascent Capture, FileNet Capture, Oracle DB and ETL tools.
• Developed extensive understanding of the application supported, inclusive, of interfacing applications, and in-depth understanding of incident and change management policies and associated tool applications and processes,
• Managed core support and administration, testing, and implementation for the complex system of FileNet customized applications that are used by more than 2000 users and developed by different third party vendors.
• Reviewed, approved, scheduled, coordinated application software implementations including database migration.
• Documented and monitored service tickets, provided troubleshooting minor problems, generally 1st and 2nd tier level application support, maintaining open issue lists, prioritizing minor fix/upgrade lists, all with the focus on root cause analysis
• Systematically analyzed and diagnosed trouble tickets and the frequent Ad-hoc requests, developed, automated and streamlined support which contributed in: decreasing the average trouble ticket resolution time by approximately 33%, the Ad-hoc resolution time by approximately 50%, the number of Ad-hoc requests and trouble tickets by 50%
• Installed, configured, administered and supported a variety of UNIX and Windows based commercial software
• Performed shell programming, PL/SQL scripting, basic SQL Server and Oracle database configuration and installation, executed stored procedures and SQL scripts
• Guided and advised less experienced production support analysts and provided performance feedback to employee's managers and as the result we cut support cost (originally provided by vendors) by more than 50%.
• Effectively used various reporting tools (i.e. Cognos, CSAR) for global and site specific reporting requirements and provided reports to upper level management.
• Concurrently coordinated multi team and multiplatform implementation efforts which resulted in 8 very successful releases with minimum impact on client base.
• Evaluated and tested software programs to determine compatibility with existing systems, ease of use, validity of results, accuracy, reliability, conformance to established standards, and if software meets user requirements.
• Wrote, revised and verified test procedures for program design & product evaluation to attain quality of software economically and efficiently.
• Identified differences between established standards and user applications and suggested modifications to conform to standards. Wrote documentation to describe program evaluation, testing procedures and correction.
• Developed and gathered metrics and applied to System Development Life Cycle (SDLC) for quality improvement.
• Created and improved Software Processes methodologies by applying Software Engineering Institute, Capability Maturity Model and of Electrical and Electronics Engineers standards.
• Developed CRM Strategy and Roadmap vision, and oversaw Business Process and Technical mapping. Created detailed project/deployment plans and schedules
• Developed, tested, installed, updated, configured, administered, and supported a variety of UNIX and Windows based commercial software including but not limited to: FileNet, LDSTARS, Telegence, Lightspeed, Fraudguard, and Voice Pricing Tool
• Performed FileNet Process Design, Image Processing and customized API programming on FileNet
• Conducted analysis, developed and customized existing application code, and environment migration from FileNet Panagon to P8 v3.x including administrative tasks such as: migrating processes and components, daily feeds, installation of custom applications and tools, testing, customization to new environment requirements, etc.
• Reviewed, approved, scheduled, coordinated application software implementations including database migration, content engine configuration, image services configuration, and control desk automation application and hardware configuration which required a general knowledge of FileNet P8 Products and tools Content Engine, Application Engine, Workplace, Process Designer, Rules Designer, Image Services, AIX, HP-UX, Wintel, MSAR, and ISRA, IDM Find, Records Manager (RM), Content Manager (CM), user and group administration, Kofax Ascent Capture, MS SQL Server, VoIP, SS7-ISUP, PSTN, ISDN, IN, SIP, Centrex, VLAN, TCP/IP,
• Conducted VoIP / IP Telephony system analysis, diagnostic, and troubleshooting.
• Performed statistic Oracle and SQL Server data mining, collection and analysis in order to ensure minimal service disruptions and maximize efficiency and system and clients performance.
• Applied mathematical and statistical scientific methods and minimized trouble ticket resolution time by more than 50% and decreased the average number of trouble tickets from 30 to less than 3 per month.
• Conducted analysis of clients’ habits that frequently created system malfunctioning and based on the analysis generated manuals, lectures, and tutorials for clients and trained them as necessary in order to avoid costly enhancements.
• Wrote, revised and verified test procedures for program design & product evaluation to attain quality of software economically and efficiently.
• Identified differences between established standards and user applications and suggested modifications to conform to standards. Wrote documentation to describe program evaluation, testing procedures and correction.