Contractor / Independent Consultant Resume Temple Hills, MD - Hire IT People

SUMMARY:

Windows Network Engineer with strong background in mixed, distributed systems and Server - to LAN connectivity, Active Directory, Clusters, and enterprise network redundancy.
Install, configure, migrate, and maintain Windows / .Net-based systems; provide advanced support and deployment direction for Citrix and VMware enterprise efforts.
Skilled in supporting Tier 2 escalations of software, hardware, server, enterprise, and local and Internet connectivity issues.
Outstanding customer interaction; known for ability to establish rapport with client base and support efforts in partnership with multiple groups and departments; strong team player and effective communicator.

COMPUTER SKILLS:

Hardware: IBM Blade, Compaq Servers, Dell Workstations, WYSE Terminals, Servers, Mobile Devices, Networked Printers, Peripherals, Cisco 2600

Software: Active Directory, OS-level Batch File, PowerShell Scripting, Tivoli Backup, Cisco Commands (basic), Clover Leaf Interface, Kronos, SharePoint

Platforms / Systems: Windows Enterprise Systems, Microsoft Clusters, Citrix (applications & server), VMware (3.5 & vSphere 4), Dual-Home, Linux, Novell, SQL Database Cluster, EMC SAN

PROFESSIONAL EXPERIENCE:

Confidential, Temple Hills, MD

Contractor / Independent Consultant

Responsibilities:

Support short term contracts.
Provide connectivity to online applications; setup, resolve, and ensure reliable connectivity between clients and customer base; integrate Windows 2008 servers into VMware Infrastructure.
Troubleshoot issues, update drivers, replace or swap out hardware, including motherboards.
Recommend applications and hardware for purchase; install software and configure new equipment.

Confidential, Washington, DC

Systems Engineer / Microsoft, Citrix, VMware

Responsibilities:

Provided direct systems, application, network, and connectivity support as member of 12-member Network team (120-person IT department) for 21 local departments, 10 remote sites, and more than 1500 users.
Coordinated with Service Desk, other IT groups, customers and vendors in complex, demanding environment.
Managed onsite, phone, email, and pager support; opened/tracked/organized tickets, identified and repaired advanced server hardware failures, resolved enterprise software conflicts, and re-established connectivity.
Provided Level 2 support, oversaw escalated issues, led efforts to troubleshoot challenging technical issues, and identified specific technical failures.
Maintained contact and followed up with internal customers - took lead during unexpected downtimes.
Partnered with IT Service Desk, IT groups, stakeholders, and vendors to develop strategies to overcome recurring or ongoing issues; supported and managed special projects, enhancements, and new technologies.
Installed enterprise hardware/software; set up, configured, and upgraded workstations, system software, and applications; supported server and network efforts to install/upgrade technology.
Coordinated efforts between security team and ancillary support staff for processing DCPS data output into a Clover Leaf interface for external Secure FTP Script processing.

Systems Engineer

Confidential

Responsibilities:

Supported efforts of 4-member team to maintain 5-server IBM 4950 platform running VMware vSphere 4; contributed to initial design and migration of critical Windows-based system.
Collaborated with Confidential ’s EHealth/WEB team to develop 5-server platform for SharePoint, which included 2 clustered Microsoft Database servers connected to EMC SAN and 2 Microsoft servers configured for load balancing and one configured for indexing SQL database.
Took lead in creating environment surrounding Citrix WinFrame 1.8, Citrix MetaFrame XPe, Citrix Presentation server 4.5, and Citrix XenApp platform to allow simple integration of proprietary and 3rd party applications.
Researched/developed Citrix WinFrame 1.8 server farm prototype and gained management approval for production introduction; farm eventually grew to 70-server Citrix XenApp platform on IBM Blade hardware.
Collaborated with helpdesk support on Windows XP platform; installed Citrix client for general application delivery and OS lockdown through local/global system policy to enhance workstations reliability and facilitate productivity.
Co-designed project to deploy 500 WYSE terminals to hospital clinics.
Kronos Integration: Partnered with Kronos engineers to integrate Kronos Financial Systems into 5-server cluster; application functioned within a Citrix environment.
Built 2-server, load balanced, high availability SQL Database Cluster; tested, implemented, maintained, and upgraded.
Designed server side for enterprise-wide SharePoint system (5 servers: 1 indexing server, 2 frontend webservers, 2 clustered servers).

We provide IT Staff Augmentation Services!

Contractor / Independent Consultant Resume

Temple Hills, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship