SUMMARY

• Data and telecommunication; (NOC/MOC/Data Center)
• Network security, wireless technologies, and familiarization with all Windows OS
• Cisco IOS including QOS, ACL, PIX firewall, Cisco VPN Concentrator
• Certifications: CCNA; Routing, Switching, Security; studied CCNP; not yet certified
• Project management from design through implementation
• Microsoft Office products (Outlook, Word, Excel, Visio)
• Telecommunication equipment including Nortel Option 11, data & phone cabling
• Internet, Intranet; Unix, Linux, Python/Raptor, MySQL
• Cisco routers and switches in a large scale, highly available operational data network
• TCP/IP, IPV4 / IPV6 Technologies. Understanding of Layer2 and Layer3 traffic forwarding
• Cisco, Aruba wireless controllers & Access points, HP Procurve
• Troubleshooting F5 (GTM / LTM) / Cisco load - balancers. Good Understanding of MPLS, L3VPNs QOS

TECHNICAL SKILLS

Area Networks: LAN / WAN / WLAN, Wireless, TCP/IP, OSI, and various protocols; BGP, OSPF, MPLS, STP, HSRP/VRRP/GLBP RSVP, LDP, Routing Policy, IPv6, IP Multicast, QOS/COS, MVPN. Creating TAC Cases with Cisco, Citrix, F5 and Junos; support Hi-Priority calls.

PROFESSIONAL EXPERIENCE

Network Engineer

Confidential

Responsibilities:

• MX960, Juniper Netscreen Firewalls, JUNOS & A10 Load balancers, Aruba wireless controllers & Access points, HP Procurve. Daily support of the Global Infrastructure Services, creating TAC Cases with Juniper and other vendors when needed and providing all technical files.
• Facilitate break-fix on devices with hardware issues, connectivity issues, or supporting maintenance activities, TAC Case creation with vendor products.
• Utilize Microsoft tools such as: CoreTools, Remote Desktop Connection Manager, MSTicketing, MSAsset, MSIdentity, Outage Portal, CmdProxy Utility, TrueControl, MSNConf, and host of other online resources.
• Network Devices: Juniper, F5, Citrix, LM4B & Cisco; to include up to Core devices; work hand-in-hand with other departments to facilitate remediating network related outages that are customer impacting in real time.
• Systems monitoring and trouble-shooting on high speed internet connections, traffic flow and cpu monitoring for Cisco Citrix; Cisco (ASR9K, Nexus 7k, 5k, 3k, 65xx, 4948, 2350, ASA Firewall and etc.), F5 (6800, 8900 and other LTM/GTM) Juniper MX960 Juniper Netscreen Firewalls & A10 Load balancers, Aruba wireless controllers & Access points, HP Procurve.
• Routing protocols, switching technologies, Load balancing; EMC consol alarms.
• Used analytical and organizational skills to work with multiple geographically dispersed teams.
• Monitoring of Hardware Systems: Cisco, F5/Netscaler Load Balancing, (ASR9K, Nexus 10k, 7k, 5k, 3k, 65xx, 4948,3750, 2350, Arista, ASA Firewall and etc.), F5 (6800, 8900, and GTM/ LTM, BigIP 8950 D107, BigIP 8900 D106) Juniper MX/EX Platforms; MX960, Juniper Netscreen Firewalls, JUNOS & A10 Load balancers, Aruba wireless controllers & Access points, HP Procurve. Cisco WS-C4948E 10GE, Cisco 3945, Cisco 3845, Quanta LB4M, Cisco ASR 1004, Cisco WS-C6509-E, Cisco Nexus3000 3064-E, Citrix NetScaler 10500, 11500, 17000, Cisco Nexus 7000 C7010, Cisco Nexus3000 3048, Juniper MX240, Juniper MX2020, Juniper MX80, Juniper MX960.

Monitoring Tools: (customized for client):NetApp EMC, HP-TrueControl, KeyNote; Thousand Eyes, NetAccept, InCharge; Cricketnet; CMD Proxy, Putty, SecureCRT and command line interface for ping and traceroute commands; other monitoring tools; CSM, CPP, ASA, ASR.

Confidential, WA

Data Center Network Engineer

Responsibilities:

• Install Juniper Devices and other vendor appliances.
• Juniper MX/EX Platforms; MX960, Juniper Netscreen Firewalls, (JUNOS & A10 Load balancers), (Aruba wireless controllers & Access points), HP Procurve.
• Network Engineer providing operational and engineering support in a fast paced, complex, production oriented environment working with multiple geographically dispersed teams.
• Implemented Data Center network; working with Juniper/Cisco Nexus Switches, ASR, F5, Arista 7050 switches, Solace, IPS devices, load balancers, firewalls, and troubleshooting of Wireless network. Solarwinds, HP, TACACS+; good understanding of infrastructure management processes, and of process framework; ITIL documentation.
• Implement designs as generated, or as provided by team members.
• Work within global, 24x7x365 large scale network.
• Install Routers and Switches in multiple racks and decommission equipment (remove from rack; all associated interconnects (power, network, Fiber Connections).
• Replace and troubleshoot failed components (e.g. hard drive, power supply, fan module) copper and fiber cable runs.
• Commercial Physical Cable specification and termination for Fiber Optic and Copper high capacity network grade deployments including Demarcation of POTS to telecommunication equipment in Meet Me Room.
• Packet level troubleshooting; use of tcpdump; traceroute, and fluke for cables.
• (Power, Network, Fiber, SAN), between devices and up in ladder structure, use of Fluke for troubleshooting cable systems.
• Assist with troubleshooting / installation issues with Client Engineers where applicable.
• Used Customized Remedy for creating work tickets and Change Control Management system.

Network Technician

Confidential

Responsibilities:

• Perform initial triage of server infrastructure issues and proactively monitor key business applications and services using system monitoring tools and escalate as needed
• Identify and escalate potential business impacting issues following documented work instructions.
• Perform connectivity and functionality tests for critical business applications and services.
• Provide active logging of activities that occur on conference calls during significant IT Incidents and engage requested support resources from additional teams following documented procedures during conference calls for significant IT Incidents.
• Document and maintain common symptoms, incident recovery steps, and standard application activities in knowledge base.
• Configuration of monitoring attributes for a variety of new and existing nodes using enterprise tools and command-line configuration on network, server, and other infrastructure devices.
• Maintenance and execution of the daily batch schedule using enterprise software, and execution of any defined processes in the enterprise automation platform tools. Nightly backups either full or partial and month end processes for backups.
• Monitoring of enterprise infrastructure using enterprise monitoring tools; Tidal Enterprise Scheduler and/or Tidal Enterprise Orchestrator, Solar Winds Orion, Nimsoft, Citrix, Remedy, Wikid, HP3000, HP70092 Ecometry System, Dameware, SAP Portal, Virtual Servers, Virtual Computers; SAP Portal.
• Continuous surveillance of all network elements (Antivirus, Intrusion Detection, servers, routers, computers) Execute effective actions to meet mean time to repair and service level objectives.
• Server and systems jobs; Administration and monitoring with Tidal Enterprise Orchestrator; BMC Remedy ticketing.

Confidential

Field Service Technician

Responsibilities:

• Install hardware and cabling on new routers and switches; computers and peripherals. Check optimal system performance, document and troubleshoot network issues.
• Maintain inventory and labeling of equipment and remove decommissioned hardware.
• Responsible for the routine maintenance and administration of data networking and Network Infrastructure, including; large-scale network lab testing.
• Supported enterprise network ; Smart Grid/Tropos, Network Management tools; Solar Winds, WhatsUp Gold, Cisco Partnership; ArcGIS updates for topology of devices installed out in the field.
• Adhere to Change Control, Change Log, and Downtime Log procedures for all critical services. Maintain documentation of projects, installations and network infrastructure.
• Maintain a thorough understanding of Local Area Networking; LAN/WAN/MAN, Monitoring; Tropos.
• Provision Wireless Routers and Gateways to support SmartGrid project.
• Perform hardware refresh and IOS code upgrades.
• Deploy new devices/ update Visio diagrams.
• Configure networking hardware to latest IT standards.
• Management/Firewall report auditing.
• Compliance training for NIST, NERC, SIP; North American Electric Reliability (NERC)/Western Electricity Coordinating Council (WECC) standard activities and Federal Energy Regulatory Commission (FERC) approved standards.

Confidential, Spokane, WA

Technical Writer

Responsibilities:

• Developed audit implementation program to meet ISO on-site audit compliance and certification guidelines.
• Conducted motion and time studies, company interviews and trained internal team in preparation for ISO certification audit.
• Created user and training guides. Generate policy and procedural guides. Communication skills that enabled ability to research, interpret, analyze, and write by interpreting technical source information and determining appropriateness for inclusion into documentation.
• Software test iterations for hand held utility reader devices; team communication with SharePoint.
• Maintain manual source material in organized manner with revision control.
• Follow style standards for installation manuals and revise as necessary. Ensure writing style of installation documentation is simple, clear, concise, grammatically correct, and written for the intended audience and purpose.
• Provide input on processes, procedures, materials, and services to support innovation and continuous improvement.

Confidential,Spokane, WA

Technical Writer/Administrative Assistant

Responsibilities:

• Develop accurate and complete installation manuals for new and existing products.
• Work with electrical and mechanical engineers to obtain writing schematics, and familiarization of products.
• Develop graphics to augment images from engineering sources.
• Work with product managers to determine specific requirements for manuals
• Revise existing manuals based on product changes documented in ECOs and to reflect any other known product changes that have not been identified on ECOs.
• Verify need for installation manuals on BOMs with product managers, and ensure placement on BOMs if required.
• Maintain manual source material in organized manner with revision control.
• Follow style standards for installation manuals and revise as necessary. Ensure writing style of installation documentation is simple, clear, concise, grammatically correct, and written for the intended audience and purpose.
• Provide input on processes, procedures, materials, and services to support innovation and continuous improvement.