Senior technologist with 30 years of experience in the information systems field including 14 years of experience designing, implementing and managing a broad range of enterprise management tools. Experience also includes 5 years of experience as an MVS/OS390 Systems Programmer and 10.5 years as an Information Systems Auditor.
Recognized for successfully implementing and administering highly effective enterprise event management solutions in a complex environment. Known as self-motivated,
hard working, loyal, effective at problem analysis/resolution/monitoring solutions and able to quickly master new technologies.
Areas of Excellence
Expert technical knowledge of BMC Enterprise Monitoring Tools including BMC Proactive Performance Manager BEM , Patrol Enterprise Manager PEM , BMC Performance Management Patrol , BMC Distribution Server, Patrol Central Architecture
Implementing Systems and Network Management Tool Frameworks
Technical knowledge of AlarmPoint xMatters alert notification software
Technical Knowledge of IBM Websphere MQ
Working knowledge on broad array of processing platforms Windows, AIX, Linux, Solaris, AS400 and IBM Mainframe
Strong Working Knowledge of Microsoft System Center Operations Manager SCOM
Professional Experience
Confidential
BMC BEM SME/BMC Patrol SME
Confidential
BMC BEM SME/BMC Patrol SME
Senior consultant brought in to be BMC Proactivenet Performance Manager BEM Subject Matter Expert SME
Platform manager/SME for BMC Performance Manager Patrol and BMC Proactivenet Performance Manager BEM .
Brought in to be BEM SME but was given added responsibility of BMC Performance Manager Patrol SME in February 2013.
Manage BEM environment consisting of four BEM Linux systems with nine cells in each. Systems consist of primary production, secondary production, development and disaster recovery.
Manage BMC Patrol environment consisting of approximately 400 Patrol agents on Linux, AIX, and Solaris. Environment includes six RT Servers and six notification servers. Patrol Central consoles are utilized as well as Patrol Configuration Manager for configuration.
Key member of project to move ticketing from Computer Associates Global Service Desk GSD system to HP Service Manager. All major and critical alerts are sent from BEM to Legacy Capital One HP Operations Manager system. From there alerts are sent to HP Service Manager for ticketing. Assisted with the design of Configuration Item CI mapping for all integration points into BEM.
Manager for ticketing. Assisted with the design of configuration Item CI mapping for all integration points into BEM.ServicCreated CI mapping table for Patrol to map prior CIs at a very granular level to HPSM CIs at very non-specific level . This took much work with application owners to ensure all alerts are being assigned to valid CIs so that incidents and notifications for critical issues are delivered to the correct teams for quick resolution.
Key member of project getting underway to determine feasibility of replacing BMC Patrol agents with HP SiteScope monitoring.
Confidential
Senior Monitoring Specialist
Senior consultant brought in to perform upgrade of Patrol agents to version 9.0 on Linux, Solaris and AIX utilizing BMC Distribution Server software.
Worked on-site in Chicago for four weeks and remaining work was performed remotely.
Worked with BMC Software support on major issues with install of Patrol version 9.0 on Solaris when using BMC Distribution Server.
Developed detailed spreadsheet and plans on systems to be upgraded.
Upgraded approximately 200 Patrol agents.
Confidential
Senior Systems Software Programmer/Tier 3 Support
Senior/only remaining member of team of specialized engineers chartered to administer and maintain a complex cross-platform enterprise monitoring environment.
Administered and managed a complex cross-platform Windows/AIX/AS400 enterprise monitoring solution including approximately 1,700 Windows servers/mid-range systems. This solution provided production monitoring and alert notifications for the Infrastructure, Operations and Application teams. The monitoring was constantly being improved to adapt to the ever-changing production environment.
Given primary responsibility for RockTenn System Center Operations Manager SCOM environment shortly after merger was completed in May 2011. Participated in project to enhance the SCOM monitoring environment as well as migrate all BMC Patrol monitoring over to the combined SCOM monitoring environment. Utilized Power Shell scripts and commands to aid in SCOM administration.
Performed and managed a project to determine if we should continue our contract with BMC Software utilizing their monitoring toolset or switch to either HP or IBM monitoring tools. Outsourcing the monitoring function was also evaluated. This involved developing a 523-item list of monitoring features required as well as developing and delivering an RFP to all involved. The team decision was made to continue to utilize the BMC Software enterprise monitoring toolset in house.
Performed BMC license inventory on a daily basis for the annual maintenance true-up process. Worked with each team to reduce extra capacity producing annual cost avoidance. The cost avoidance was approximately 133,000 over the last 3 years with the company.
Performed and managed a project to upgrade from Patrol Enterprise Manager PEM on AIX to BMC Event and Impact Management BEM/BPPM on Windows. Utilized a contractor to assist with the design and implementation of BEM. The majority of the migration was performed on our own utilizing only 103 of the 160 hours allotted thereby saving the company approximately 13,000. The migration was extremely successful and completed early and under budget.
Provided ongoing support for multi-platform IBM Websphere MQ messaging.
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