SUMMARY:

• I have held various positions of increasing technical and managerial responsibility.
• I was a key leader in creating a global centralized infrastructure organization for large multi - national organization operating on 50 countries.
• Performed vendors selection and management.
• Managed 9-12 reports, with an operations budget, setting the Global Strategy for Identity Lifecycle Governance including the final selection of an Identity Access Management software Suite.
• Currently setting the global strategy for Password Resets, Enterprise Single Sign On, Messaging, Collaboration, etc.
• Worked with bringing upper management up to speed on the benefits of Identity Access Management (IAM) as well as the key stakeholders (IT managers representing the 300 companies making up the HeidelbergCement Group) and how it will help HeidelbergCement advance in the IT Maturity Model from. This lead to the definition of User Requirements and final product selection and Statement of Work package for the vendors professional services to use.
• Getting the entire IT infrastructure team certified in ITIL Version 3 Foundations approximately 75 people including management participated and passed the certification tests.
• Messaging strategy to upgrade to Exchange 2013 by end of August was on track, this is also a ground up rebuild.
• Lead the AD and Messaging integration of two multi-national organization of two 15K user companies making what is now a 30,000 user environment.
• Implementing the new Change Management system and processes based on Remedy (ITSM Solution)
• Development of ITIL Operational Transition Documentation and Process

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Windows/VMWare Solutions Architect

Responsibilities:

• Responsible for decommissioning the previous Active Directory 2003 environment.
• Providing operation oversight in an environment where infrastructure is entirely outsourced to a third party service provider.
• Responsible for the infrastructure architecture/design of the following global services; Active Directory 2008, DNS, DHCP, NTP, PKI
• Create, maintain and hold the service provider accountable to KPI.
• Responsible for providing Architectural oversight to the service provider to ensure that the corporate standards are adhered to.
• Provided ITSM functional documents to implement standard services catalogs, this will enable the Business Services catalog to be built.
• VMWare ESXi 5.x, Windows Server 2003, 2008, 2012. Operations oversight and architecture
• Increasing the maturity level of the IT organization, Change Management, ITIL constructs by working with management to bring the entire IT infrastructure organization up ITIL Foundations Version 3 (100% passing success)
• Excellent risk evaluation skills
• Strong interpersonal and team skills
• Strong operational and/or change management experience in a distributed open systems active directory environment
• Helped to develop and define the transition of IT from a “Too deep in the weeds” support and staff augmentation of the service provider to a “Plan, Build, Run” operation model where “Run” is performed by the service provider and oversight is still maintained by Neiman Marcus.
• Worked closely with the Vendor Management Office in ITIL (Service Level Management) and educating Confidential on its use.
• Change management change manager

Confidential, Dallas, TX

Senior Microsoft Systems Engineer

Responsibilities:

• Responsible for extending the current Active Directory to 2012 R2 and Exchange infrastructure to 2013 and for integrating additional Microsoft products into the environment to enhance collaboration capabilities.
• As such will be architecting, designing, install, and maintaining
• Responsible for the infrastructure architecture/design of the following global services; Exchange 2010, Active Directory 2008, DNS, DHCP, NTP, EMFT (Enterprise Managed File Transfer), Mobile Messaging Solutions, PKI, Identity Access Management
• Create standards as well as processes for maintaining the environment to the defined standards, as well as the operational process to move the organization maturity level up.
• Extensive experience administering Windows Operating Systems in a virtualization environment
• VMWare ESXi 5.x
• Increasing the maturity level of the IT organization, Change Management, ITIL constructs
• Excellent risk evaluation skills
• Strong interpersonal and team skills
• Strong operational and/or change management experience in a distributed open systems active directory environment

Confidential, Irving, TX

Manager Active Directory/Messaging

Responsibilities:

• Responsible for the infrastructure architecture/design of the following global services; Exchange 2007, Active Directory 2008, DNS, DHCP, NTP, EMFT (Enterprise Managed File Transfer), Mobile Messaging Solutions, Quest ARS, Quest Change Auditor, Quest Active Directory Recovery Manager, Quest Password Reset Manager, Quest Message Stats, Identity Access Management
• When delivering new services or features to the above, was responsible for gathering and defining User Requirements, User Acceptance Testing,
• Managed all aspects of a team of 9 - 12 reports, these reports were located in Dallas Tx, Allentown Pa, Brno Czech Republic, and Heidelberg Germany, goal setting, performance reviews, salary and bonus considerations
• In early 2008 managed all technical aspects of the above mentioned services in the global integration of Hanson Materials with Heidelberg Cement combining two 15,000 user organizations. This integration was a complete migration from one user environment to the Heidelberg Cement Organization.
• Participated in 3 Data Center relocations by managing the movement of all of the above mention services in accordance with the master plan
• Managed Vendors and contract negotiations of those who supplied supporting services, such As Postini/Google, BlackBerry Support, Microsoft Premier Support, Quest, ProofPoint, WebSense Email Security
• Was the key leader in driving the initiative to bring Identity Access Management in to the HeielbergCement, this included the gathering of User Requirements, Vendor Selection, POC, and purchase negotiations
• Defined global standards, and policies for all services under our responsibility
• Defined operating processes through to automation of those processes when possible.
• Audited said processes
• Worked with External Auditors and Internal compliance
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements. *Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines. *Assign and review the work of systems analysts, programmers, and other computer-related workers. *Stay abreast of advances in technology. *Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. *Review and approve all systems charts and programs prior to their implementation. *Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. *Control operational budget and expenditures. ** Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. *Develop and interpret organizational goals, policies, and procedures. *Recruit, hire, train and supervise staff, or participate in staffing decisions. *Review project plans to plan and coordinate project activity. *Evaluate data processing proposals to assess project feasibility and requirements. *Prepare and review operational reports or project progress reports. * Purchase necessary equipment. *Provide users with technical support for computer problems. *Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.
• Leading the messaging integration Hanson into the Heidelberg Messaging Environment.
• Responsible for delivering E-mail services to Group (15,000 users).
• Responsible for delivering BlackBerry services to Group. (2500 users)
• Responsible for delivering Live Communication Services to Group. (22000 users)
• Coordinate team resources to various projects and incidents that arose.
• Coordinate the rollout of services to new subscribers.
• Create policies and operating procedures.
• Manage 3 SDO Messaging team members in the day to day activities for the operations of the Messaging service.
• Set Objectives and conduct Employee Reviews for members of the SDO Messaging team.
• Preform Budget planning.
• Project management.
• Liaise / Perform Crisis management for the various situations that arose during daily operations.
• Prepare training material and train various Service Desks in the SDO.
• Member of the Messaging Council
• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.
• Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
• Consult with management to ensure agreement on system principles.
• Expand or modify system to serve new purposes or improve work flow.
• Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
• Determine computer software or hardware needed to set up or alter system.
• Train staff and users to work with computer systems and programs.
• Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering.
• Assess the usefulness of pre-developed application packages and adapt them to a user environment.
• Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.
• Develop, document and revise system design procedures, test procedures, and quality standards.
• Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
• Recommend new equipment or software packages.
• Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.
• Supervise computer programmers or other systems analysts or serve as project leaders for particular systems projects.
• Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.

Messaging Lead

Confidential

Responsibilities:

• Responsible for delivering E-mail services to NAM.
• Responsible for delivering BlackBerry services to NAM.
• Responsible for 3rd level support of the messaging environment.
• Created SOPs for the messaging services.
• Created various SOPs for the Confidential group.
• Created and maintained the Confidential SharePoint sites.
• Assisted in other areas of Infrastructure as needed.
• Worked with Vendors to secure pricing and support for services required for the messaging services.
• Completed NAM Exchange 2003 Deployment
• Lead the migration of mailboxes from Exchange 5.5 to 2003
• Decommissioned Exchange 5.5 servers in NAM
• Assisted the European ‘Catch Up Project” in the AD Migration and Mailbox migration.
• Completed QMS Facilitator training.
• Facilitated QMS training session for various levels of Lehigh Management.
• Conduct or participate in workshops, committees, and conferences designed to promote the intellectual, social, and physical welfare of students.
• Advise and teach students.

IT Lead

Confidential

Responsibilities:

• Designed technical architecture for Active Directory
• Implemented Active Directory in Group
• Designed Exchange 2003 architecture
• Deployed Global Exchange 2003 environment for 15,000 Users
• Implemented Microsoft project server to assist in managing projects within the Confidential .
• Created initial service documentation for implementing services in the Confidential

Sr. Technical Analyst

Confidential

Responsibilities:

• Worked closely with the IT Manager (Rocco Spinelli) in setting objects for all members of the IT team for Confidential .
• Working member of the Messaging Council.
• Managed the integration of ScanCem Int into the Lehigh Cement Organization
• Managed the divestiture of 4 operational units
• Worked closely with other IT members in Group on various projects.
• AD design.
• Windows 2000.
• Messaging.
• Managed various local projects.
• ScanCem integration
• Windows XP refresh.
• VSCI Vineland Command Series Implementation.
• Divestitures and closure of various offices.
• Creation of Lehigh South infrastructure.
• 3rd Level support.
• Mentored 2nd level members of the Confidential IT Team.
• Developed training material and trained various users.
• Assisted with the development of Liaison training program.
• Deployed Confidential IT Infrastructure.
• Messaging systems.
• Filer & Print.
• Storage.
• Reporting.
• Working member of the TAG group.
• Working member of all team defining NAM Lehigh standards.
• Completed QMS Training.
• Completed TQA Training.
• Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced.
• Conduct trial runs of programs and software applications to be sure they will produce the desired information and that the instructions are correct.
• Write or contribute to instructions or manuals to guide end users.
• Perform systems analysis and programming tasks to maintain and control the use of computer systems software as a systems programmer.