SUMMARY:

• Over my career I have developed a wide range of technical skills. I have worked in start - ups all the way up to in the Confidential .
• My objective is to find continual employment where I may apply the valuable knowledge and experience I've gained, while also learning new skills and working on interesting projects.
• Positive can-do attitude with a strong commitment to excellent customer service in a professional manner
• Strong troubleshooting skills with proven ability to resolve technical issues quickly, and in a timely efficient manner
• Pro-actively identifies and resolves potential issues, helps to identify needed efficiencies and process improvements
• Decades of soup-to-nuts IT experience, ranging various hardware, software, system administration and network administration duties
• Proficiency in documentation tools including MS-Office (Word, Excel, and Project)

SKILLS:

• Knowledge / Experience of Operating Systems
• Windows 95 - Windows 8
• Mac-OSX, entry level Linux experience
• Windows Server 2000-2012.
• Application/Service Administration
• Exchange 2000-2012, Barracuda, various spam/virus/content filtering systems, various network monitoring tools, Safe boot, Backup Exec, VERITAS, Synology network storage systems, RSA Secure ID Administration.
• Cisco, Barracuda, Sonic Wall, Net gear, /Linksys various switches, various printers/print servers Servers
• Dell, Compaq, HP and IBM
• Network/Application Protocols / Tools
• TCP/IP, HTTP/HTTPS, FTP/SFTP, POP3/IMAP, SMTP, SNMP, LDAP, ODBC, DNS
• SSH (Putty) (telenet,ping,traceroute,netstat,nslookup)
• Telephony Installation/Administration
• Knowledge of data cabling standards (Cat5/6/Fiber) termination, pulling cable and punch-down mapping/management, head-to-head testing, cable tester. Experience with various VoIP Phones, Video Conference Systems, Security badging systems and Smart phones
• Support-Configuration
• Operating System installation and upgrade: Windows, MAC & Linux
• Desktop software installation and deployment: MS Office Suites/Office 365 and most applications from 1990 to present
• End User Knowledge of CRM systems, such as Remedy, Jira, Sales force, Bugzilla etc.
• Experienced with remote support tools: Terminal Services Client (RDP/ICA) VNC, LogMeIn and Team viewer.
• Virtualization familiarity using Oracle Virtual box and VMware client.
• Experienced with various desktop security applications, including Symantec, MacAfee, AVG, Microsoft Security essentials, Malwarebytes and others
• Microsoft Exchange configuration to include POP/IMAP, using third party applications such as Thunderbird, Google, Q-mail. Entourage etc.
• Experienced with endpoint management and system imaging software, including Ghost, Acronis, JAMF Casper Suite
• Chrome, IE, Firefox
• Desktop Hardware
• PC, MAC, Printers, Scanners, fax, copiers, barcode systems. Shipping production line vendor s applications and software such as FEDEX, UPS systems to include: hand wands, Zebra thermal label printers and scales.

EXPERIENCE:

Confidential, San Jose, CA

SYSTEMS ENGINEER

Responsibilities:

• Contractor placed at various clients to perform IT functions
• Latest project: PCI Compliance of Windows Servers.
• Run vulnerability scans on servers across domain.
• Create Excel spreadsheet, documented all vulnerabilities for needed CVE’s based on NVD.NIST.GOV recommendations.
• Attended team meetings with auditors to plan and execute remediate of all Windows servers (2000-2012) by scheduling outages after hours to implement and patch all servers.

Confidential, Watsonville, CA

SYSTEM ADMINISTRATOR

Responsibilities:

• Upgrades/Service Pack deployments/patches/hot fixes and firmware upgrades for server and storage hardware.
• Diagnose and resolve a wide range of Windows applications, Mac OS, Linux and networking problems.
• Create and maintain company IT documentation for all procedures pertaining to installs, troubleshooting and configurations.
• Generate and run month - end processes for reporting, closing, shipping, sales and accounting functions.
• Review, Monitor and handle any issue related to networks or failed nightly functions (failed backups, reviewing firewall logs, web content alerts, virus/spam filter alerts for users, as well as resolve routine network and web accessibility issues)
• Administer change requests to Active Directory, perform any needed maintenance on servers, and troubleshoot/resolve help desk support issues as they arrive (desktops/peripherals)
• Install any necessary Ethernet cabling, configure patch panels/punch downs
• Contractor working on temporary assignments for various technical agencies doing Installs, migrations, upgrades, repairs of desktops systems.

Confidential, Scotts Valley, CA

SYSTEM ADMINISTRATOR

Responsibilities:

• Duties handle all desktop support on Mac s, PC s pertaining to hardware / software installs and Upgrades. Imaging using Ghost, Acronis and JAMF / Casper Share.
• Purchasing, Inventory and asset tracking.
• AD Administration - IP phone system- Lenel Badging security system

Confidential, Kansas City, MO

DESKTOP ADMINISTRATOR

Responsibilities:

• Duties handle, walk in s, calls in s and tickets pertaining to desktop and active directory administration issues on a daily basis
• Troubleshoot, resolve all desktop hardware and software applications issues by upgrades, repairs, Utilizing Ghost for all imaging.
• Supported 300 government employees and contractors.