Telecom/VoIP Engineer Resume

SUMMARY:

Experience in large IT shop in similar capacity and industry
Good understanding of networking and telecommunications fundamentals
Ability to communicate technical concepts to technical and non - technical audiences
Ability to manage multiple concurrent projects
Demonstrated aptitude for learning new technologies
Solid customer service skills
Excellent follow up and follow through.
Ability to maintain composure and diffuse difficult situations.
Knowledge of effective IT service management processes and procedures.
Ability and willingness to work a flexible schedule, including weekends and holidays.
Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.
Comprehensive experience in analyzing complex functions, procedures and problems to find creative, logical and appropriate solutions

PROFESSIONAL EXPERIENCE:

Telecom/VoIP Engineer

Confidential

Responsibilities:

Maintain 99.99% availability for VoIP Offering (Verizon BEST) supporting 40+ locations
Maintaining, Customizing, and Troubleshooting of the Cisco Unified Communications Solution comprised of:
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection (CUC)
Cisco Unified Presence (CUP)
Cisco Contact Center Express (UCCX)
Cisco Unified Enterprise Attendant Console (CUEAC)
Survivable Remote Site Telephony (SRST)
Cisco Unified Border Elements (CUBE)
Cisco Unified Voice Gateways (ISR/ISR2)
Analog Voice Gateways (VG2XX)
Voice Protocols (SCCP, SIP, H323, MGCP)
Underlying Appliance OS - Unified Communications Operating System (UCOS)
SIP
Experience doing Moves, Adds, Changes, Deletes (MACD) on components above
Experience with Customization and troubleshooting of
IPcelerate (paging)
Vmware vSphere and/or vCenter ESXi 4.x and 5.x
Responsible for developing and maintaining all procedures for data lines:
Including but not limited to; T1, MPLS, DS3, Yipes
Responsible for developing and maintaining all procedures for voice lines:
Including but not limited to; PRI, POTS, SIP Trunks
Troubleshoot escalated technical support issues.