Field Operations Analyst Resume Cypress, CA - Hire IT People

SKILLS:

CPS Practice Management 11

ServiceNow / Altiris Ticketing

Oral & written communication

ITIL Foundation (ITSM)

Dell & Lenovo Devices

Detail Oriented

NetQoS Performance Center

MS deployment Tool

Well - organized

Cisco Routing Protocols

DataMax / Zebra tag Printers

Self-motivated

Microsoft Hyper Visor

MS Office Suite 2007/2010/2013

Assertive & Courteous

Statistics for Decision Making

MS Windows XP/Vista/7/8

Adaptable / Multi-tasker

Technical Writing

MS Server 2003/2008 R2/SBS2011

Strong Customer Service

PROFESSIONAL EXPERIENCE:

Confidential, Cypress, CA

Field Operations Analyst

Responsibilities:

Govern and maintain all hardware and software applications outside of the datacenter
Configure various printers; setup and troubleshooting desktop printers, scanners, MFPs, and tags
Tier 2 & 3 remote & onsite support with ITIL SLA agreements across all divisons and subsidiaries
Research and find cost effective solutions for subsidiaries daily needs through root cause analysis
Build strong relationsips with partner teams and site divisions

Confidential, Long Beach, CA

EMR System Analyst

Responsibilities:

Monitors and resolves errors and exceptions created from third party interfaces
Assist in planning and coordination of application upgrades and releases, including development and executing test plans through change managment
Suggest improvement processes to ensure systems are working more efficiently and improve quality

Confidential, Garden Grove, CA

IT Support Engineer

Responsibilities:

Maintain Clients LAN/WAN Network throughout various Los Angeles locations with ConnectWise PSA
Help desk support through Remote Desktop and LabTech Software Control Center as well as onsite visit
Installs, configures, maintains, modifies, and repairs servers to include MS Hyper-V Virtual Machines

Confidential, Sandy, UT

Network Administrator

Responsibilities:

Provide technical support to end users to resolve moderate to difficult software, hardware, and network connectivity concerns while managing network backups and VoIP telephony system
Assists VP of Infrastructure with the development of system docs and procedure manuals as required
Installs, configures, maintains, modifies, and repairs internal computer hardware and systems to ensure minimum workstation downtime and maximum system availability for end-users