Network Support Resume Profile

Employment Career Achievements

Confidential

As Network Support my duties includes installation of hardware/software peripherals, SLA maintenance, security surveillance, facilities infrastructure of telecommunications equipment. Other responsibilities includes configuration updates repair new and existing personal computers, printers, video display terminals and related workstation equipment. Participated in online training consisting of VOIP, MPLS, BGP, ATM, Data, Ethernet tutorials. Other responsibilities include 24x7 technical support. Perform site surveys for cabling, troubleshooting computers hardware and software peripherals. Maintain inventory records of equipment history to identify preventive maintenance needs. Perform environmental monitoring updates of daily logs with site-specific information. Participate in on-call rotation for efficient problem resolution.

Confidential

Performed Engineered Service Measurement studies for AT T U-verse installation practice. Develop detailed work plans for Telco Processing time lines. List ASR Access Service Request , Maintain ASR, Review and Confirm DLR. Performed time measurement studies exercise under normal working conditions. Participate in ESM or Time Standards for U-verse team meetings for any move adds or changes MAC . Assist AT T construction team in the required structured cabling transaction. Update database to the Digital Cross connect administration operation. These time studies were conducted to collect each task specific data from field observed throughout AT T Wire Line Service Areas.

Confidential

As Date Call Center Engineer of AT T Data Center responsibilities included but not limited to, server deployments, call center LAN/Telephony/Circuit deployments, LAN / Switch / Router port configuration and turn ups for migration. Performed call center support. Participated in the strategic business impact analysis BIA Monitored circuits status updates utilizing various applications Special Service Training SST , Business customer service BCS , Service order tracking system. Extensive training material of Trunks integrated record keeping TIRKS , Digital access cross-connects DACS , Digital service test systems DSTS .

Confidential

Resolve customer medical claims issues. Answer customer questions and complaints in regards to their healthcare billing needs. Process claims inquiries within department timeframes. Prepare medical claim accounts documents for review, utilizing Microsoft office application.

Confidential

Coordinated with LEC's and Tier level requiring assistance in configuration installation, maintenance, and repair of telecommunications related with service turn-up activation of telecommunication systems devices. Performed Customer Service Management commands to provision circuits utilizing NetPro circuit order tracking, Maintain Internal work orders, Review Location Equipment profile. Maintain Circuit Engineering Tables. MECCA MUX Schedule for error processing, TCOMS circuit layout, COMS to order print. Test and repaired telecommunications equipment related to computer systems troubleshoot and diagnose electronic failures to the component level interpret electrical codes and regulations maintain accurate records and prepared reports Maintain SLA Service Level Agreements preventative maintenance of network telecommunications equipment. Performed hardware moves adds and changes MAC .

Confidential

Installed and maintain telecommunication. Monitored LAN/WAN VOIP data nodes domains utilizing Unix/Linux Support Tier groups III, IV connectivity related to network performance and remote testing. Coordinate with LEC's for grooming and provisioning the activation of new circuit turn-up of DS0, DS1, DS3. Trouble-shoot telecommunication alarms including HUB/ bridges, remote access server. Managed catastrophic disaster recovery and redundancy plans. Supervised equipment cabling installation deployment removal from existing Information System Network Application Platform ISNAP . Evaluate current existing topologies and recommended alternatives for improving operations inefficiencies.

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