PROFESSIONAL SUMMARY:

• With over 10 years in Information Technology I have been an integral part to many major projects.
• I’m a self - motivated individual that has experience working within enterprise organizations in conjunction with high-performing teams that helped implement, support, and maintain internal infrastructure environments.
• Demonstrated success with service needs and wants of organizational requirements both from environmental to client side support.
• Core focus includes the success of the team and business served.
• Windows Server Administration
• DC, DNS, DHCP, DFS, NFS
• MSI deployment and MST configuration
• All Microsoft Office suites
• Lync 2013 and Office 365 cloud admin
• PCI DSS compliance working knowledge
• Citrix XenApp 6.5 and 7.6 Server configuration and administration
• Point of Sale systems administration (MICROS Xstore)
• High level diagnostics and repair for Windows PCs (hardware and software)
• Printer support and troubleshooting
• Remote Desktop applications knowledge (RDP, NetMeeting, Tivoli, VNC, SCCM Remote and Citrix).
• Dell DRAC and HP iLO administrator.
• Veeam support and administration
• Small amount of Mac OS X support.
• VoIP admin (3CX, Ringcentral and Phonebooth)
• Basic MSSQL understanding. SQL server configuration and install.
• Disaster Recovery design
• Hardware procurement and vendor management
• BES Support
• PKI Encryption (Basic Knowledge)
• VBS Scripting for Group Policy, Logon Scripts and Application Roll-Out
• OpenVPN server administration and deployment
• SCCM administration
• Acronis, MDT, WAIK and Symantec Ghost imaging
• WatchGuard XTM install, config, and admin
• Windows Security and hardening techniques
• Wireless Support & installation
• Technical Documentation
• Heavy Windows CLI knowledge
• Synology NAS Admin
• EMC2 NAS Administration
• VMWare ESXi 5.1 server & vSphere administration
• Microsoft Exchange 2010 administration and install
• Mid-level IOS knowledge for HP ProCurve switches
• PowerShell basic knowledge for AD / Exchange and SQL administration

EXPERIENCE:

Sr. Systems Administrator

Confidential, San Francisco, CA

Responsibilities:

• In charge of Cash Register Express Point of Sale for 32 stores (retired application)
• Administered Micros - XSTORE 6.5 Retail Point of Sale for 38 stores.
• Maintained and created Windows Images for Point of Sale, and Dell Laptops & Desktops
• Server administrator for DNS, DHCP, SAP B1, Citrix, Point of Sale, Exchange, BES, Active Directory, OpenVPN, ESXi and File / Print Server etc
• Managed internal and external DNS
• Upgraded Exchange from .
• Upgraded DCs from 2003 -> 2008 -> 2012.
• Rolled out OpenVPN solution for stores to connect them to corporate (first three months of employment)
• VBS / Powershell scripting for logon as well as other functions
• Supported all issues for 38 stores, 40 users in SF HQ and 20 in the Hayward Distro Center.
• Designed and implemented our server P2V migration from VA to SF in house
• Designed the backup and disaster recovery plans
• Wrote policies for the company such as IMAC’s and work flow for certain issues
• Traveled across North America to set up stores opening 19 stores since starting employment in 2011
• Did minor scripting in MSSQL / 2005
• Installed, configured and administered Exchange 2010
• Built and administered Citrix XenApp 6.5.
• Built a new Citrix XenApp 7.6 server to prepare for XenDesktop
• Office 365 Administrator
• Planned and executed the infrastructure (non-data) side of our SAP 8.8 migration
• Maintained and configured VoIP phone systems for Customer Service, Warehouse and IT Support. Using Phonebooth, Ring Central and 3CX.
• WSUS Administrator
• Setup LAMP / XAMP stacks
• Administered the McAfee SaaS and then later Mimecast.
• VMWare ESXi 5.5 Administrator for 25 vms over three blades
• Synology DS1812+ setup and administration
• ESET Server for NOD32 Administrator
• Installed, configured, and maintained MDT
• Managed the level 1-2 support team (1 user).
• Facilitated hardware procurement for servers, retail shops, and internal employees.
• Virtualized our Warehouse onto Citrix (XenApp 7.6) applications due to bandwidth restraints
• Security administrator for production web and retail locations.
• Pushed the business for full PCI-DSS 3.0 compliance for retail stores
• Replaced OpenVPN software solution with WatchGuard XTM 26 firewalls
• Designed, developed and managed POS migration for 38 stores - 7-month project.
• Deployment Manager for Oracle XSTORE POS migration project
• Removed all Windows XP machines from the environment before support ended.

Operating systems: Windows 10, Windows XP, Windows 7, Server, Mac OSX Lion / Snow Leopard.

Desktop Support Analyst

Confidential, San Francisco, CA

Responsibilities:

• Upgraded users to Windows 7 and Office 2010 using SCCM
• Troubleshot core application issues such as Office 2010 and Adobe products
• Did hardware support for Dell laptops, and some IBM T series laptops.
• Used USMT for data migration
• Part of a team of six for three buildings in San Francisco area.
• Worked in Active Directory for user and email creation
• Older tickets were assigned to me to troubleshoot as a last resort.

Desktop Support Analyst

Confidential, San Francisco, CA

Responsibilities:

• Provided support for Microsoft Vista 64bit and Windows XP Machines
• Supported Office 2007 Suite.
• Created users, created email accounts, and other similar active directory tasks
• Imaged hundreds of new Dell Laptops during Vista Migration
• Troubleshot, circumvented and researched compatibility issues for Vista.
• Provided remote support.
• Heavy usage of PS* Tools and Directory Services command line utilities
• Used SCCM for application pushes and system management
• Company had 651 internal employees and 400 stores
• Environment was Dell hardware, Microsoft Vista 64bit and XP Operating systems.
• Wrote scripts to help with the creation of new users in AD, application deployment and patching
• Troubleshot IBM POS systems on Help Desk
• Worked swing shift between Desktop Support Non-Retail, Retail and Help Desk.
• Imaged machines to ship to stores and remote users
• Walked remote end users through troubleshooting and repair.
• Escalation support for Non-retail and Retail issues.
• Wrote documentation for enterprise applications and procedures.
• Scripting application installs for OSD imaging and laptop deployment. Later incorporated into our Task Sequence
• Root cause research for global impacting problem tickets.
• Became a trusted source by support staff for information and advanced repair / troubleshooting techniques.
• Designated to train the Help Desk on advanced technical troubleshooting skills.
• Wrote documentation for the Confidential Knowledge Base on known issues, installations and other support documents
• Maintained highest ticket completion rate for the Service / Help Desk.

Deskside Support

Confidential, San Francisco, CA

Responsibilities:

• Hardware support for Dell and HP based machines.
• Remote manual application installation.
• Used AD to create users and manipulate profile paths
• Scripting for remote installs.
• Desk-side Support for the Help Desk when they could not fix the problem.
• Used Remedy as our primary ticketing system
• Provided support for HP Printers.
• SMS Application Push usage
• Spyware and Virus removal
• Part ordering with HP / Dell.
• Backup Tape Operator
• HP Printer support
• Proprietary application support.
• PE image creation / troubleshooting.
• Cisco IP Phone Support
• Basic networking troubleshooting
• Environment is Windows XP based; mixed Dell, HP and Apple computers.

Service Desk Technician

Confidential, San Diego, CA

Responsibilities:

• General Active Directory work for users calling in about GAL updates, password resets, invalid Certificates, TSProfile/Home Profile corruption
• Used Remedy as our primary ticketing system
• Supported thousands of proprietary applications
• Provided a lot of Citrix support - connecting to Citrix, installation of the client, and troubleshooting error codes associated with client / server relationship
• Environment was a Linux/Windows based network dealing with thousands of proprietary applications and it was imperative that we learned these applications on-the-fly, all users were remote so remote support was a must using either Tivoli or Terminal services.

Desktop Support Analyst / Specialist

Confidential, San Diego, CA and Cleveland, OH

Responsibilities:

• Primary backup operator in San Diego and wrote backup policy for all three sites
• Wrote log-on scripts in VBS, as well as Group Policy scripts
• Active Directory creating users, unlocking accounts, changing passwords, and creating aliases for email accounts
• Dealt a lot with ACT 6.0, Reflections, NICE, Microsoft Office 2003/2000, and Symon
• In charge of asset tracking and hardware refreshes.
• Supported the entire company of 750 users, remote and internal.
• Made master Acronis images for different departments and servers.
• Repaired Apple computers for the Web Developers.
• Designed and maintained an IIS 5.0 based Print Server for the San Diego office.
• Dealt with VMWare slices for Exchange 2003, BackupExec and Print Services
• Troubleshooting Cisco VPN software.
• Environment was a mix of 2000/2003 VMWare images and servers. Client machines were Windows XP and OS X Tiger.