SUMMARY:

• Seeking a challenging IT technical support, operations or implementation management position in an environment where strong personnel and technical management skills are required to improve efficiencies, stimulate creativity, and promote teamwork.
• Manager with over 15 years of technical support, network & computer operations, data center implementation & operations, and design engineering experience.
• Project Management - Exercise effective project management skills to complete network, system/application, site relocations, and site tasks & projects on time and within budget. Entailing management of personnel, vendor resources, finances, and technology.
• Network Protocol Analysis - Extensive use of network protocol analysis to make effective business decisions concerning network, system, and application enhancements.
• Network Design and Equipment Setup - In depth working knowledge of network/system configuration, setup, and overall design methodology. Work extensively with engineers, vendors, and customers to develop viable network design solutions, meeting current and future systems/network requirements.
• Provided data center operational management of systems, servers, tape backup systems, and network equipment.
• Directed a team of Tier 2 product support engineers with providing support to carriers for a MPLS router/switch.
• Completed SOX-404 (Sarbanes-Oxley) IT financial reporting controls audit.
• Directed teams of 40+ network operations and engineering personnel.
• Exercised control of operating budgets totaling $24M.
• Implemented network, systems, and application fault and performance monitoring to meet 24/7 operational requirements.
• Established corporate network standards for equipment, services & server platforms.
• Established and managed a network equipment virtual test laboratory to support applications / systems development, equipment compatibility and benchmarking testing, and customer demonstration activities.
• Converted a multi-FDDI ring to a multi-Gigabyte Ethernet backbone design, increasing raw data throughput tenfold (100Mb/s to 1,000Mb/s).
• Implemented an EMC SRDF service over ATM to provide corporate data center replication to a remote DRP site.
• Implemented NAS systems using NetApp F740 and F760 storage servers with CIFS providing common storage for UNIX, Linux, and Windows clients in India and US sites.
• Directed a team of network engineers, providing protocol analysis and application characterization services to optimize business solutions.
• Consolidated long distance voice carriers to improve domestic and international service levels and reduce cost per minute charges by 20%.
• Crafted and directed a vendor selection process, reducing network service costs 20%.
• Implemented and delivered technical training.
• Spearheaded network consolidations, systems & applications conversions & site relocations.
• Established and managed pre/post sales customer support teams, assisting with NOS upgrades, conversions & site consolidations.
• Implemented application services consolidation onto a CentOS/KVM platform, the concurrent consolidated services are - intranet site, helpdesk, facilities desk, RDP terminal services, RADIUSdesk, Zenoss, and Splunk.

HIGH LEVEL SKILLS SUMMARY:

Network engineering & operations, NMS alerting and analysis, staff/budget/project management, protocol analysis, windows/Linux server implementation & operation, Linux KVM virtualization, client device (pc, phone, tablet) support, and data center operations.

TECHNICAL SKILLS:

Working knowledge of the following operating systems, equipment, environments, and data communications protocols: firewalls and proxy services, network switches and routers, network protocol analysis and application characterization, Splunk, Nagios, MySQL Workbench, Salesforce, DEC VMS 5.X, Sun Solaris 2.X, SCO Open Server UNIX V R3.2, Linux (CentOS 7/6.6/KVM, Ubuntu 11.04 LTS, RedHat 9, Suse 9.0, Mandrake 9.1), webOS 1.4.5/3.0.5 , Android 4.4.2/5.0, DOS 5.0/6.2, MacOS 8.6/9.0/X, Windows 3.1/95/98/W2K/XP/Vista/7/10, WS 2003/2008/2012 R1/R2, Exchange 2010, Backup Exec 2010, Active Directory, NT 4.0 WS, Vines 4.XX - 5.XX, TCP/IP-NFS, DECNet IV, DEC-LAT, 10/100/1000 Mb Ethernet, WiFi (802.11bag, 802.11i, 802.11x, 802.11nac), MPLS, OSPF, IS-IS, BGP, Token Ring, HDLC, SDLC, SNA, BSC- 3270/2780/3780 , HASP, T1/T3/FR/ATM WAN Services, X.25/X.400/EDI, and TL9000. Highly proficient with Microsoft Office, Project, Visio, and Access applications.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

IT-Network Engineering Manager

Responsibilities:

• Upgrade all employee computer (desktops & laptops) to i5/i7 class machines running Windows 7 Pro.
• Upgrade the entire LAN environment in multiple locations to a Cisco core infrastructure.
• Implementing a Comcast Ethernet 100MB/50MB, metro backbone with a 100MB Internet pipe.
• Cleanup AD (Active Directory) and stored network documents in preparation for migration to Office365 and SharePoint cloud services.
• Implement OKI printer Address Book management procedures allowing administrative staff to assume ongoing responsibility.
• Implement VoIP layered cloud services layered on a Cisco VLAN design.
• Define and implement a local computer administration policy allowing end users to perform software updates to improve self-productivity.
• Define and implement ITIL based policies and procedures that the ITS team will operate under to provide services to UCG staff and customers.
• Define and Implement an open source enterprise management system using Zenoss riding on a centOS-6.6/7 KVM platform.
• Implement Cisco 3702i distributed WAPs.
• Implement CentOS/KVM Host with Zenoss 4.2.5, FreeRADIUS/RADIUSdesk, and WS 2008R2/2012R2 Virtualization.
• Data center relocation and new server/network room buildout, which included network cabling, installing a dedicated 20AMP 120VAC HBL2310AR service for the new server cabinet APC 3000XL UPS.

Confidential, Santa Clara, CA

SDM (Service Delivery Manager)

Responsibilities:

• Provided onsite technical and administrative management of 65 DC (Data Center) technicians in a resource pool performing DC infrastructure (servers, routers, firewalls, storage devices, and switches) for a very large multi-national US based customer. Performed all device racking, baseline HW & OS configuration, and cable/fiber management.
• These services are provided on /7/365 schedule.
• Worked extensively with Confidential senior management and the onsite customer DC management to plan for appropriate resource levels per shift to deal with daily break/fix, project upgrades/downgrades, and project commissioning/decommissioning.

Confidential, San Jose, CA

Software Engineer

Responsibilities:

• Daily tasks consisted of monitoring system availability & performance, system using Nagios; application, & transaction log analysis using Splunk; and general MySQL database interrogation via direct access or using graphical tools, such as MySQL Workbench.
• Provided 24/7 support for Confidential mission critical web based shipment/tracking products, which is classed as a large scale distributed cloud based system that handles large volume and high performance applications.
• A key member of a cross-functional E-Commerce team collaborating with product, engineering, professional services and support teams, on product development and deployment, infrastructure performance and capacity planning, as well as SLA compliance.

Confidential, San Jose, CA

Manager, Customer Support

Responsibilities:

• Provided customer/product support for Confidential / workflow services technology. Implemented a fully integrated Tier 1/2/3 case management system that encompasses cloud based ACD, SFDC Service Cloud CRM (case management), JIRA (bug & software enhancement management).
• Coordinated with pre-sales engineering to development pre-implementation customer site WiFi 802.11 bgn survey methodology and site survey reporting as part of the product solutions package to guarantee a successful eQuill/eWriter implementation in the customer’s environment.
• Worked in a dual capacity as a manager architecting support tools, applications, processes; and as a customer support specialist.
• In conjunction with serving as an individual contributor providing direct support to external customers with device provisioning, application access, and document/form loading and manipulation.

Confidential, Santa Clara, CA

Manager, Technical Support Engineering

Responsibilities:

• Managed a department of twenty-six, with nineteen direct reports providing global voice & data network, and server infrastructure services to all Varian locations.
• Managed technical resources supporting a centralized SAP/Oracle environment running on IBM/AIX servers/SAN, e-commerce on Solaris, POP/IMAP email servers, and distributed NFS/Samba/email AIX and Red Hat Linux servers. Implemented a managed MPLS WAN to support the convergence of voice, data, and video traffic streams.
• Right-sized mobile computers (notebooks) to support a SAP CRM-Mobile implementation, and implementing a company-wide WPA (or 802.11i compliant) WLAN infrastructure, which allowed mobility from site-to-site while maintaining security with centralized management.

Confidential, Monterey, CA

Manager, Network Administration

Responsibilities:

• Managed data center operations and network services for Confidential Monterey, Salinas, Mather, Indianapolis, and Delran locations with a staff of sixteen - PC technicians, Windows/Solaris/AIX system administrators, and network engineers.
• Worked on ETR-PII planning to migrate the balance of applications to the new platforms and implement a large-scale production environment.
• Provided daily application, system, and network monitoring and corrective action support at all locations using a variety of tools.

Confidential, Sunnyvale, CA

Director, Network Operations

Responsibilities:

• Managed systems, applications, and network infrastructure.
• Developed and administered a budget.
• Worked closely with engineering, business development, and prospective customers to deliver Confidential 's LabMagic network equipment test automation solutions designed to improve operational efficiencies and reduce expenses.
• Drove headquarters laboratory expansion to support engineering, QA, PSO/Device Integration, and core IT/Operations services.
• Facilitated India development site turnup with Internet VPN access to headquarters for email, code development and remote tests verification.
• Managed and led Network Operations Center and Help Desk implementation using MRTG, Sitescope, Intermapper, MS Access, and Etherpeek for packet analysis.

Confidential, Cupertino, CA

Senior Manager, Global Network Services

Responsibilities:

• Managed worldwide corporate network services.
• Developed and administered.
• Directed daily global operation of voice, data, and video networks; network design and engineering functions; equipment and services; standards and policies; capacity and strategic network planning.
• Managed global voice and data network re-design and route optimization effort. Implemented web based call accounting and inbound caller ID presentation and 911-caller location identification. Managed Santa Clara Valley data center and Elk Grove disaster recovery site buildouts. Managed Santa Clara Valley MAN FDDI to Gigabit Ethernet conversion utilizing Cisco 6509 switches over single/multi-mode fiber. Implemented 802.11 wireless network support throughout Santa Clara Valley campus.