SUMMARY:

• Infrastructure Architect/Team Lead with demonstrated success in designing, implementing and managing infrastructure solutions that improve business objectives in Healthcare, Technology, Restaurant and Consulting services industries.
• Proven leadership though the coordination of multiple diverse IT teams in complex infrastructure projects.
• Recognized for identifying and capitalizing on opportunities to leverage technology that improves revenue and profits, control costs, and meet business goals.
• Equipped with managerial skills of facilitation, project management, ROI analysis, budget sizing, conflict management and mentorship.
• 8 + years proven experience in large global enterprise networks performing in an architecture, design and support role.
• Advanced knowledge of Cisco Systems products including Nexus Product Line (7000, 5000, 2000), Cisco 6500 VSS, Cisco UCS, Core Route/Switch, and Data Center Networking.
• Proven knowledge and experience with QoS, Routing Protocols (Static, BGP, EIGRP, and OSPF), Spanning Tree, Layer 3 Switching, and VPNs (IPSec, MPLS, VPLS).
• Proven knowledge and configuration experience of Cisco WAN routers (2800, 3800, 7200) & LAN switches (3700, 4500, 4948, 6500), Cisco ASA Firewall, SSL VPN, Cisco and Aruba wireless access points and controllers
• Experience dealing with complex multivendor layer 2 - 3 and 4-7 environments, including Cisco, Juniper, Citrix and Aruba, Riverbed, F5, Top Layer, Websense.
• Knowledge of Storage Area Networks (FCoE, fiber channel and iSCSI).
• Experience in developing and deploying disaster recovery solutions.
• Strong skills in Network Management using SNMP Monitoring, NetFlow, Syslog.
• Experience with DNS, LDAP, NTP, Radius, GSLB, domains and various IP based applications.
• Experience with VoIP technology and managing a WAN using MPLS/Metro-E technologies.
• Excellent analytical skills, organizational, time management and problem solving skills.

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

IT Lead/Network Architect

Responsibilities:

• Assisted IS Director in preparing 1, 3, 5yr technology road-maps in line with the business strategic goals and objectives.
• Managed various complex, business-impacting projects to meet enterprise, departmental and customer ITS goals.
• Participated in yearly IT audits and budgeting process.
• Made recommendations to management on desirable infrastructure solutions and opportunities through knowledge of new technical developments and trends in the IT industry.
• Interacted regularly with vendors and account managers for the purpose of investigating new equipment/opportunities and performing quote negotiations.
• Evaluated current and foreseeable future requirements to plan for the expansion and improvement of the corporate network infrastructure.
• Lead team initiatives with other engineers for new technology introductions/deployments and established best-practice recommendations and architectures
• Responsible for driving and delivering strategic planning, design, and support initiatives of STBTCs IP network infrastructure ( HQ, Disaster Recovery site and 10 satellite sites) including routing and switching, wireless, security and monitoring.
• Troubleshot complex multi-vendor network issues in the LAN and WAN networks, and works with multiple teams to identify bottlenecks and other network configuration issues.
• Served as high level escalation for Network Engineers and provided Tier 4 engineering and Tier 3 support during critical incidents as necessary.
• Work with various Project Mangers to develop IT project plans and document and execute plans in a timely manner.
• Instrumental in upgrading STBTCs HQ Data Center with the Cisco Nexus (7000, 5000, 2000) and Cisco Unified Computing System (UCS) solutions to create a next-generation Unified Fabric data center and high-performance campus core environment.
• Designed, supervised and implemented the Data Center infrastructure for STBTCs Disaster Recovery site in Atlanta.
• Architected and configured load balancing, WAN acceleration, SSL VPNs solutions using Citrix Netscaler, Access Gateway, etc for implementation of the Corporate Remote Access and Disaster Recovery strategy.
• Upgraded and configured the Company’s wireless and access infrastructure with Aruba Network solutions (Airwave Wireless and Clearpass Access Management systems).
• Managed and maintained Storage Networking and Security solutions - Scansafe Web filtering, Ironport Mail Filtering, Websense Security Gateway, Barracuda Spam Firewall, Top Layer IPS products.
• Ensured LAN/WAN infrastructure, such as network topology, subnets, firewall and router configurations and other critical systems are properly documented, controlled for change, and monitored for uptime and performance.
• Developed and communicated recommendations for procedures, technical standards and guidelines

Environment: Cisco Datacenter Switches 6500VSS,Nexus 7010,5596, 2248, Cisco UCS 6120/6248, Catalyst Swicthes-4507, 2960, 3560, 3750 stackwise, 3750X, 3850, Cisco ASA 5520, Cisco Routers- 2911 ISR G2, 2811, 1841, 3640, Cisco WLC 4400 and 12XX APs, Cisco WCS, Aruba Wireless 3000 Mobility Controller & 130 Series APs, Airwave and Clearpass Policy Manager Systems, Citrix Netscaler SDX11500 VPX- Access Gateway, Load balancer and GSLB, Riverbed Steelhead, Websense V10K Web security gateway, Cisco Scansafe and Ironport, Top Layer IPS, Cisco MDS 9124 and 3020 SAN switches, SolarWinds-ORION, Statseeker, Splunk, Manage Engine OpManager, Netflow, IPAM, NCM, and, MS Office Visio 2007, Windows Active Directory (2003), DNS, DHCP.

Confidential, Columbia, SC

Network Engineer

Responsibilities:

• Conducted site surveys of various counties and captured information about their existing network infrastructure.
• Gathered site survey findings and existing network setup information to formulate final project design documents and plans.
• Planned and designed the CFS (Child Support and Family Court System for the State of South Carolina) Project network infrastructure.
• Prepared presentations to propose project network design to clients.
• Attended regular customer meetings to discuss proposed network designs, tests and exchange updates regarding ongoing implementation.
• Instrumental in preparing technical write-ups, deliverables, plans, reports pertaining to the CFS network design, implementation and support.
• Developed proposals/plans for the improvement of the existing CFS development network environment.
• Configured and maintained Cisco ASA firewalls and IPSs to secure the corporate network from unauthorized access.
• Proactively monitored and audited firewall and IPS logs for malicious activity.
• Created Policy-Based, Route-Based Site-to-Site VPN and Remote Access VPN using Juniper and ASA firewalls as required.
• Performed network operations related to Scope of Projects, Problem Management, Configuration Management, Change Management, Release Management and Incident Management.
• Accessed IT requirements of the company in terms of software, hardware and other peripherals/products, and handled the procurement of the same.
• Addressed performance bottlenecks and ensured maximum network uptime.
• Monitored and analyzed network using network monitoring tools like: Solarwinds-ORION, Tripwire Enterprise, Cisco IME, Cisco MARS, Barracuda Spam firewalls.
• Performed routine network administration tasks on enterprise AD, DHCP, DNS servers.
• Administered Linux and Windows based FTP/FTPS/TFTP servers.
• Built and administered virtual machines and servers using VMware ESX.
• Handled daily and weekly backups of routers, switches, and firewalls and intrusion prevention systems.

Environment: Windows Active Directory (2003), DNS, DHCP, Solarwinds-ORION network monitor, FTP Linux and Globalscape servers, Tripwire Configuration Manager, Barracuda Spam and Virus Firewall, Cisco MARS, F5:Big-IP Local Traffic Manager (load balancer), VMware ESX, Cisco ASA 5520, Cisco AIP-SSM-20 IPS, Juniper SSG 320M firewall, Cisco Routers- 3825 ISR, 1841, 3640 and Catalyst Swicthes-4507, 2960, 3560, 3750, MS Office Visio 2007, Windows Vista and Server 2003, Exchange 2003/2007.

Confidential, Dallas, TX

Network Analyst

Responsibilities:

• Configured, installed and supported network hardware (routers, switches)
• Worked with various IT and technical groups to troubleshoot and resolve network and application availability and performance problems during business hours.
• Assisted in designing networking solutions for Confidential facilities, including corporate and remote sites, using best practice for redundancy, availability and cost efficiency.
• Developed and documented operational procedures for supported systems, including implementation processes, troubleshooting and support procedures.
• Evaluated new technologies and made recommendations to management for implementation.
• Performed on-call duties with other team members to ensure 99.999% uptime of the corporate IT infrastructure.
• Served as a technical point of contact for local and global vendor (Cisco, Microsoft, Symantec, IBM, Orange, Computer Associates, etc) relationships.

Environment: Cisco Works (NCM), Cisco ASDM, Cisco Routers- 7206VXR, 3640, 2621, 2811, 2851 and catalyst switches- 6509, 4506, 3750, 3560, 2950, 4006 Cisco Aironet wireless access points, ACS, Unicenter SLMO, VPN concentrator 3030, PIX firewalls, Spectrum, Microsoft Office Visio 2007, Windows 2003 server, Windows XP.

Confidential, Dallas, TX

Junior Network Engineer

Responsibilities:

• Configured and maintained various Cisco routers and L2/L3switches.
• Implemented OSPF, EIGRP and BGP protocols.
• Configured LAN/WAN with Static and Dynamic Routing.
• Diagnosed and troubleshooted various network connectivity issues.
• Allocated IP addresses for WAN and LAN segments/subnetting.
• Implemented and managed VLANs and Inter-VLAN routing in the enterprise.
• Configured various switch features like Etherchannel, PortFast and VTP domains.
• Ensured internet security through the implementation of NAT, PAT, Access-lists and Route-maps.
• Deployed and configured Cisco Aironet Wireless Access Points and Bridges.
• Performed network maintenance operations like IOS upgradation and Password change.
• Analyzed bandwidth utilization using MRTG and prepared proactive actions plans to divert/distribute traffic.
• Prepared weekly, monthly reports and maintained network asset inventory.
• Worked with network design and implementation teams to simulate and test any new network cases/modifications.
• Prepared essential documentation of network design and operation manuals.

Environment: MRTG, Cisco SDM/ASDM, Cisco Works, Cisco Routers-2501, 2514, 3640, 3660 and catalyst switches- 1900,2950, 3550, 6509, Cisco Aironet wireless access points, Red Hat Enterprise Linux 4/5, Windows 2003 server, Windows XP.

Confidential, Irving, TX

Technical Support Agent

Responsibilities:

• Managed and monitored routing of all inbound calls.
• Worked with a number of interactive softwares simultaneously to resolve networking and service issues.
• Presented with the title of “Best Call Agent of the month”.
• Assisted around 40-60 customers per day on an average.
• Prepared trouble-tickets for every customer issue addressed.
• Reporting and escalating troubles to higher-level support group.

Environment: Windows XP, DOS (ping, tracert, ipconfig/all, etc), Speakeasy (internet speed check).