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Premier Field Engineer Resume

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Reston, VA

SUMMARY:

  • To secure an intellectually challenging career in the field of Information Technology.
  • More than 15 years of Information Technology experience in leading design and delivery of technical solutions in Financial Services industry and Government sector.
  • Currently working as Premier Field Engineer (Lync/Skype) .
  • Experience in wide range of technologies including Solaris, Linux, Firewalls, Networking, Oracle, Windows, Active directory, Jabber IM and Presence, SIP, OCS, LYNC, Skype, SQL, Infrastructure Engineering, Application Integration, Capacity planning and Performance Engineering.
  • Experience in documentation using MS Word and Visio.

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Premier Field Engineer

Responsibilities:

  • Transactional Premier Field Engineer in the Public Sector division for the North East United states.
  • In this hybrid role I work as a support engineer helping Customers on Tier 2 and 3 escalations.

Confidential, Reston, VA

IT Engineering Senior

Responsibilities:

  • Architecture, Migration and Management of LYNC 2010 / LYNC 2013 infrastructure for staging and production environment of more than 30K users.
  • Work includes External connectivity, PIC access, XMPP gateway, Group Chat, LYNC 2010/2013 Enterprise Voice, Exchange 2010 mail and Archiving.
  • Handling Windows Servers as well as Firewall and Networking technologies such as Net Scalar, F5, Confidential ISA servers.
  • Handling a project to migrated telephony based conferencing users Globally to LYNC Online Conferencing.
  • Handling a global migration of Lync 2013 rollout for the firm.

Confidential, Herndon, VA

Integration Engineer

Responsibilities:

  • Planning and implementing a project for Confidential, Department of Homeland Security, to migrate Jabber XMPP based IM infrastructure.
  • Handling Windows/Unix systems as well as Firewall and Networking technologies such as Cisco ACE load balancing.
  • Involve in gathering requirements, evaluating them with external vendor(s) for feasibility and working very closely with stakeholders for a final solution.
  • Providing technical expertise on other Confidential apps primarily SharePoint on integration and authentication technologies.

Confidential, New York, NY

Real Time Collaboration Engineering Lead

Responsibilities:

  • Planning and implementing projects to enhance enterprise IM infrastructure of more than 20K users (SIP/Jabber) to be more resilient and highly available as well as to have seamless disaster recovery. Actively used Oracle Data Guard, Confidential SQL Server, Cisco GSS/ACE load balancing and DR - pair technologies.
  • Worked on expanding Jabber based IM infrastructure, making it available to a global client base of more than 50K. Used a mix of server platforms of Solaris and Linux. Involved in documenting all the Architecture and Design documents, other Application configuration and operation guides.
  • Provided expertise to Engineering team on LYCN 2010 upgrade project. Helped in global architecture designed and global deployment phases. Performed initial LYNC rollout to DEV, UAT and PROD for selected set of global users.
  • Deployed Office Communications Server 2007 R2 globally in the enterprise of more than 250K users.
  • Implemented and provided Engineering support throughout its lifespan.
  • Provided expertise on custom development efforts around XMPP (Jabber) and SIP (OCS/LYNC) based infrastructures.
  • Managed a team of engineers.

Engineer

Confidential

Responsibilities:

  • Enhanced IM infrastructure by adding extra value added services such as federation with AOL, Google, Reuters and yahoo.
  • Thorough hands on experience working with current DMZ infrastructure by means of network design, firewall rules.
  • Addressed legal and compliance retention related aspects and integration work.
  • Set up and deployed XMPP based instant messaging infrastructure for the investment banking.
  • Concentrated on making application highly available with seamless disaster recovery.

Senior Systems Administrator

Confidential

Responsibilities:

  • Carried out system administration on Linux, Solaris and other infrastructure work.
  • Provided system administration and other infrastructure related support to migrate applications to new hardware and a Database environment with Sybase and VCS clusters.
  • Worked on SunFire servers including 15k system controllers, domains and dynamic reconfiguration.
  • Installed and configured clusters with VCS (version 2 and 3.5 and 4.0) and sun cluster (versions 3.0 and 3.1).
  • Installed and configured volume management software ODS, VERITAS (versions 3.2., 3.5 and 4.0) and SVM.
  • Good working knowledge of jumpstart technologies including flash installs and build customizations.
  • Installation and configuration of applications such as iPlanet, Apache Web Server, Apache Tomcat, WebSphere, WebLogic, Jrun, getAccess, SSH, OpenLDAP.
  • Knowledge of emc technologies including symmetrix and clariion storage arrays and also on concepts of zoning, fabric switches and applications like powerpath.
  • Worked on designing and setting up of monitoring specifically for EMC hardware using navisphere agent for Solaris.
  • Good working knowledge of monitoring and reporting applications such as UniCenter, Orca, Mrtg, uptime
  • Worked on Linux clusters with Egenera hardware and IBM blade center and sun v40z systems.

Unix System Administrator

Confidential

Responsibilities:

  • Maintained and administered Unix/Sybase servers.
  • Upgraded legacy Unix OS versions to Solaris 8.
  • Setting up and maintenance of sun storage arrays, raid and EMC storage for Sybase and other financial application servers.
  • Setting up of web servers iPlanet and Apache.
  • Worked on migrating sun storage to EMC with VERITAS Volume Manager.

Confidential, New York, NY

Unix Systems Administrator

Responsibilities:

  • Configured a sun cluster (version 2.2) with a pair of e4500 servers and a3500 storage array to host highly available Sybase data services.
  • Upgraded SunOS servers and clients to Solaris 5.6, which included conversion of applications to the correct Solaris versions.
  • Set up jumpstart servers to rebuild clients in main office in NY and regional branches in Chicago, Los Angeles, Tampa and Boston.
  • Worked on setting up raid configurations for NFS, Sybase and oracle servers.
  • Building NFS, NIS servers, installing SPARC storage arrays and client workstations, installed ODS and VERITAS volume manager on servers.
  • Developed scripts in Perl, and Bourne shell to automate common system administration tasks.

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