UC Implementation Eng. Resume Idaho Falls, ID - Hire IT People

SUMMARY

Collaboration engineer with both the hands - on approach and technological mindset for designing, implementing and supporting diverse environments. Experienced in advising network engineers and clients on the best path to allow growth and success. I have trained and motivated clients and colleges to extend their knowledge and increase their productivity.

TECHNICAL/BUSINESS SKILLS:

Cisco UCM 3.5 to Collaborations 10.5 installation and admin
Cisco Unity Connection 8.5 to 10.5 installation and admin
Cisco UCCX 8.5 to 10.6 including CRM\IVR scripting and Finesse
Cisco Presence 8.5 to 9.2, IM&P 10.6 with Cisco Jabber
Cisco SIP CUBE/MGCP/H.323/Analog IOS Gateways
VMware ESXi & vSphere Client 5.x & 6.0 installation and management
Cisco SRST configuration
LDAP Integration
Solar Winds SNMP and network management.
Voice\VoIP Troubleshooting. Wireshark. Remedy and Track-it helpdesk ticketing.
WAN & VLAN and Technologies
Network Documentation including Visio

WORK EXPERIENCE:

UC Implementation Eng.

Confidential, Idaho Falls, ID

Responsibilities:

On a three-month contract with Confidential to replace Confidential Avaya system with Cisco UCM (CUCM, CUC, IM&P and UCCX 10.5) system.
As part of the Confidential Eng., team I design, replace and implement of the replacement system for Confidential existing Avaya PBX system with Cisco UCM 10.5 for approx. 2900 users.
For the voice system I worked with Confidential staff on gathering legacy PBX and phone info.
With that I configured three Cisco C220 M4 w/ dual SSD, RAID 5 and VMware 5.5. As well as build the CUCM Pub and 2 Subs, CUC CER and UCCX HA.
Configure all Confidential dial plan and inbound/outbound call routing, SRST, IVR and UCCX scripts for Confidential telecom services.
Configure CUCM/CUC and user for LDAP integration as well as user voice mail accounts.
Configure CUBE router for SIP trunking to ATT IP Flex SIP trunks.
Tested and trouble shot all voice network issues including testing E911 services.
Added Nurse Call Roland 5 and vg310 for analog services to the voice network.
I have trained and motivated clients and colleges to extend their knowledge and increase their productivity.

Voice Systems Engineer

Confidential, Los Angeles, CA

Responsibilities:

I not only provided the day to day operational support of the Cisco UCM (CUCM, Unity Connection, IM&P, and UCCX) system 10.5 on the VMware ESXi 5.x server platform
But also preformed all the upgrades and migrates of UCM platform suite from 8.6 to 10.5 on the Cisco VMware server.
Configured all UCM system dial plans and call routing and for SAG as well configure SIP CUBE and SIP trunks for Confidential and remote site deployments.
Configure the UCCX user agents as well as scripts for SAG call center as well set up supervisors monitoring and historical reporting software.
Configure CRM for Sale Force and IVR’s in UCCX.
Monitor day to day operation voice and video as well as support including troubleshooting audio & video quality, voice and QoS issues.
Troubleshot issues with call center agents, CUPC users and Unity user account management.

VoIP Engineer

Confidential, Denver, CO

Responsibilities:

As part of the engineering team assisted with the design, implementation & migration of the Nortel TDM to Cisco VoIP system at the Confidential.
Configure Route pattern, route group and route list and Nurses call for new site deployments within the Confidential health network.
Handled day to day operations including technical troubleshooting within the Confidential VoIP enterprise network environment.
Engaged and tracked Priority 1 to 4 issues with Cisco and/or Service providers ( Confidential ) including escalation (if appropriate), and resolve them in a reasonable timely manner.
Provided ongoing training to Confidential staff on CUCM new feature set up and assist tech staff in the field with level 1 & 2 outages.

VoIP Operation Eng.

Confidential, North Hollywood, CA

Responsibilities:

I assisted with the migration of the Nortel TDM to Cisco VoIP system starting with 3.5 and through the migration process ended at 9.2 Configure Route pattern, route group and route list for new site deployments within the Confidential network.
Handled technical troubleshooting within the Confidential enterprise network environment, D-Channel outages, SDO Link errors, Audio quality issues, network slow-downs and QoS issues.
Engaged and tracked Priority 1 to 4 issues with Confidential EIT and/or Service providers including escalation (if appropriate), and resolve them in a reasonable timely manner.
This includes documentation, resolution RFO’S and closure of trouble tickets.

We provide IT Staff Augmentation Services!

Uc Implementation Eng. Resume

Idaho Falls, ID

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