SUMMARY:

• Over 15 years implementing communications and network infrastructures starting with Confidential & Confidential installing infrastructure including wiring, Electronic Switching Systems, advanced cable infrastructure and more, and progressing to network infrastructure design, re - design, development and implementation.
• Most recently dealing with implementation of VoIP, video conference, and audio/visual systems.
• Effectively able to communicate complicated technical concepts in an understandable manner, matching the message to the audience. Persuasive, with ability to communicate effectively with culturally diverse audiences.
• Extensive experience in technical report writing as well as over ten years of executive management briefing experience.
• Experienced in supervision, training, motivation and evaluation of personnel.
• Skilled in finding problems and performing necessary change through project management or other methods.
• Adept and experienced in problem solving and providing solutions
• Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals.
• Implement and coordinate both strategic and tactical plans to enhance performance.
• Led numerous projects and have effectively worked with many diverse groups in order to successfully achieve business goals.

AREAS OF EXPERTISE:

IT Infrastructure/Design Network Administration Project Management Analytical Problem Solving IT Security & Strategy Technical Writing Training & Development Continuous Improvement QC/QA Testing Deployment/Migrations Process Improvements Customer Service Cost Benefit Analysis Budgeting Expense Control

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential, IL

Responsibilities:

• Seen by management as the infrastructure expert because of successful development, implementation and maintenance of corporate networks.
• Working with implementation and design of SNMP traps and alerts for customer systems, designing solutions for customers to receive system alerts.
• Diagnosing customer network problems using tools such as Wireshark, port and IP scanners, as well as others.
• Designed and installed VoIP infrastructure, video conferencing systems and audio/visual system.
• Served as project lead for numerous projects including the rewiring of the administrative building in order to comply with local regulations.
• Performing infrastructure growth and maintenance with Cisco equipment including Cisco 6509, as well as other Cisco 3500 and 2900 series switches, and other routers.
• Installation, configuration and maintenance of multiple Windows 2008 R2 servers.
• Development of server environments for enterprise backup systems, bug tracking, Team Foundation server, SCCM, SQL development environments, and hosting servers.
• Implemented Backup Exec 12.5 with a dual LTO4 tape system.

System Administrator

Confidential, Valparaiso, IN

Responsibilities:

• Performed administration of domain names, hosting, and DNS configuration.
• Assisted with 3Com VoIP system administration. Accountable for network wiring design and implementation.
• Configured, maintained, and managed numerous internal Microsoft systems including Exchange servers.
• Developed and implemented cooling system for server room, working with vendors to create an HVAC solution for a make shift server room.

Systems Management Specialist

Confidential, Joliet, IL

Responsibilities:

• Responsible for patch coordination of monthly Windows Security updates, Service Packs, and other third party software installations requiring a reboot on 642 Windows servers.
• Coordinated patching of the servers monthly gaining approval from multiple management levels for the patching windows and servers, as well as managing the coordination of system administrators to make the patching happen.
• Ensured testing of all patches and updates prior to roll-out to production servers.
• Configured Active Directory security groups, permissions, and security settings.
• Created project plans and scheduling for implementation of all additional work to be done after normal business hours.
• Repaired or replaced any server component requiring the shutdown of any server (RAID card, batteries, motherboards, and network cards, ).
• Supported servers in eight states with FreeVision, NetMeeting, and other remote software.
• Recommend and implemented quarterly security health checks across the network.
• Maintained all Sarbanes-Oxley documentation.
• Configured and maintained Symantec Anti-Virus Corporate Edition for the servers.

System Administrator

Confidential, Downers Grove, IL

Responsibilities:

• Maintained Cisco switches and Checkpoint firewalls. Provided terminal server administration and support.
• Moved an office of 75 users, changed IP schemes and manually migrated from Novell 4.11 NDS to Windows 2000 Active Directory over one weekend.
• Supported staff developing .NET application’ provided technical project management.
• Managed Novell NDS to Microsoft 2000 active directory manual migration, user creation, structure design, manual permissions.
• Performed Disaster Recovery management backup and restore with Veritas Backup Exec. Provided server support of Windows 2000/2003 servers.
• Administration of Solaris 9 database server.
• Performed Microsoft Project 2000 administration; provided desktop support of Windows 2000/XP and Citrix Metaframe Administration.

Support team leader

Confidential, University Park, IL

Responsibilities:

• Supported network hardware including Cisco routers; faxing software; beta tested new support techniques.
• Supervised and trained technicians in networking, disaster recovery and hardware support.
• Supported client networks with Microsoft and Novell server operating systems as well as various network protocols such as TCP/IP, IPX/SPX and others.
• Performed troubleshooting of workstation and network operating systems including Novell 3.x, 4.x, Windows 95/98, NT 4.0, 2000, and XP.

Telecommunications Installer

Confidential, Rolling Meadows, IL

Responsibilities:

• Installed telecommunications equipment.
• Performed infrastructure installation involving extensive construction and onsite reengineering of equipment racks, and stand-alone rigid rack systems.
• Implemented advanced cable management techniques. Installation and removal of cabling, fiber optics, and Electronic Switching Systems from telephone central offices.