SUMMARY:

I have over 15 years of experience building customer relations, forecasting business needs, analyzing the business needs, ITIL certified, scripting, support, project management, and implementing design plans from conception to the final product. I am well versed with Virtualization tools from design to implementation, SCCM, application compatibility remediation, Windows Operating Systems Engineering Development & Support (Clients & servers), programming for Windows, application development & debugging, diagnosing/fixing computer hardware \ software issues, web & graphic design. I have had the privilege of being involved in several key areas in a company such as instructing courses for executives, Project Manager for off - site meetings\events, setup of remote offices in NY and DC, leading internal company television broadcasts, and a background in pharmacy operations\development.

COMPUTER SKILLS:

Programming Languages:

Proficient in: Windows Powershell, Windows Batch Scripting, Shell Scripting, JavaScript, CSS, and HTML

Familiar with: Microsoft Visual Studio, Visual Basic, VB.net, Java, ASP, C#, SQL, and Perl

Software/Operating Systems:

Software Proficiency: VMware, App-V, Hyper-V, SCCM, Terminal Services, Active Directory Management in a large enterprise (creation, design, & implementation), system backup s, Windows Resource Kit, system dumps, Exchange, TCP/IP, VMware Tools, Citrix, SQL, Telnet, FTP, SFTP, SSH, Office 2007, Office 2010, Office 2013/365, Internet Explorer, Firefox, Fiddler, Adobe Product Suite, Dreamweaver, Fireworks, AutoCAD, Lotus, POWER, HP Quality Center, and Documentum.

Desktop Platforms: Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8.1

Server Platforms: Microsoft Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Linux, and UNIX.

Virtual Platforms: VMware vSphere 4.0 & 4.1, 5.0, Microsoft Hyper-V, Xen, and other VMware utilities Microsoft Courses & Other s

MCTS: Windows 7 Client, Installing & Configuring

MCTS: Windows 2008 Server Virtualization, Configuration

WORK EXPERIENCE:

Technical Services Engineer

Confidential

Responsibilities:

• Deploy and manage system security, remote access, Active Directory, and authentication systems via GPO’s.
• Manage cloud environment and implement new technology. (Rackspace & AWS)
• Design & implement internal documented standards for SaAS and IaaS offerings.
• Support network, phone systems, and internal customers with any technical issues.
• Utilizing SQL and other technologies to make BIG DATA more user friendly.
• System vulnerability assessments and remediation, including the assessment/deployment of vendor security updates

Enterprise Analyst\Architect

Confidential

Responsibilities:

• Involved with Windows 8.1 OS pilot utilizing Microsoft tools including SCCM 2012 R2, MDT, and Orchestrator 2012.
• Develop strategical plan and created technical design documentation for Office 365, OneDrive for Business, & Sharepoint migration.
• This includes the process from moving to local on-site storage to Cloud and SaaS solutions.
• Created and implemented Active Directory GPO’s or removed GPO’s to improve login times & customer experience.
• Resolve issues that arise from releasing new products to customers by designing solutions to prevent\minimize impact.

Senior Systems Engineer

Confidential

Responsibilities:

• Windows 8.1 OS migration that utilized primarily Microsoft technology.
• This includes creating Task Sequences for Windows 8/8.1 OS using SCCM 2007 and SCCM 2012 R2.
• Researched, tested, and worked with AD team to promote new Active Directory group policies to Production without any impact.
• Prepared technical design & requirements documents.
• Also created end user documentation & procedures.

Systems Engineer

Confidential

Responsibilities:

• Design, develop, and maintain .Net applications for our internal customers in ISD and other parts of the company.
• Heavily involved in adopting & implementing Windows Azure, cloud, and VDI company goals.
• Supported off-shore and remote developers technical issues\goals to meet business needs.
• Participated in the Hack-Days event and our team of 5 associates won the “Steve Job’s” for all Microsoft technology using the Kinnect to enable real time feedback from associates and/or customers.
• Technical member of Windows 7 Core project.
• I had the sub-project to discover & analyze all pc hardware to determine what can run Windows 7.
• After discovery, I created driver packages for every hardware type and deployed it via a Task Sequence using SCCM once it passed .

Systems Engineer

Confidential

Responsibilities:

• Review new projects \ processes to make necessary changes before the solution is piloted to ensure there are no defects or customer impact.
• Design, develop, and managed virtual test labs using Vmware, Hyper-V, and Xen in preparation for migrations.
• Built & monitored over 30 test labs globally to ensure they meet company standards as far as hardware setup and OS configuration.
• Demonstrate up-to-date expertise in Information Systems and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
• Developed, tested, and rolled out the Sporting Goods Computers to each store to decrease manual setup time of each state’s printer using automated script during computer set-up instead.
• Tested, Approved, and released Security Patch Management for Windows and other various applications to Production.

Senior Systems Programmer

Confidential

Responsibilities:

• I designed, tested, piloted, and rolled out the local Market Office setup to each market so District Managers’ were closer to their stores.
• This involved creating a custom image for 6 different styles of pc’s and laptops. Over 8,000 machines have been deployed and setup to date.
• I was a core member of a huge company objective to create a new Virtual Desktop Infrastructure.
• I had the responsibility of creating the images and implementing them using vSphere.
• Primary responsibilities included engineering & implementing solutions to resolve current issues, and architect solutions for the future.
• Other key job functions included sole responsibility for engineering and deploying custom deployable OS images, deploying windows updates, security updates, problem fixes, and software updates to mitigate security risks.
• Other core required responsibilities included developing a Document of Understanding, project scope, rollout plans, acquire capital funds for project, write code, and user documentation for every project to ensure we meet the customer needs in the required timeline.
• Collaborated with Microsoft and their offsite vendors to create an automated image solution for the stores, home office, DC’s, and International.
• This included code reviews of our images with vendors so our process could be documented.
• Also, set up Hyper-V test labs for servers and workstations to test the new (IRAP) process.
• Member of the core team that worked with the server team to eliminate NT4 servers/workstations in an effort to resolve software/hardware issues with servers/workstations in the store environment. Also, I was on the core team to move servers from our North Data Center to our new East Data Center for redundancy & cost savings.
• Managed and developed code for thin clients and worked with Citrix in an effort to eliminated physical computers so we could be move to thin clients to cut costs and reduce support.
• Provided off-site technical support for Company & Executive meetings.
• This included meeting with our business partners to determine requirements, acquiring hardware & people resources, allocating budget, setting up the equipment, using ghost multicast to image pc’s a day, resolving critical issues during the meeting, and tearing the equipment down after the meeting to load onto trucks.
• Also, managed 3-7 associates during the meeting.
• I have also written and negotiated several contracts with vendors to improve the overall customer experience.
• Developed, organized, and implemented plans for our division including internal classes sponsored by our vendors and external classes at centers. Mentored 2 new associates to the company for 6 months to 3 years.

Operations Development Manager

Confidential

Responsibilities:

• Primary responsibilities included developing new applications, Web Content Manager, graphic designer for the web, Project Manager, and analyzed data to create project plans to resolve issues before they impacted the business.
• Developed & implemented an electronic web based pharmacy drug recall system
• Frequently used Dreamweaver, Adobe Full, Photoshop, and Fireworks to create internal marketing initiatives.
• Core team Lead for migration to a new company wide intranet platform. I was heavily involved in the overall design, conception, data conversion, implementation, internal promotion, and programming of “the WIRE”. It is a web-based portal solution, which revolutionized the way the Corporate Office & Operations communicated with all facets of the business including vendors and associates globally.
• Responsible for validation of all new/updated applications before they were rolled out to the Pharmacy.
• Included making necessary functional code changes, working with other teams to implement the applications, and communicate changes required for it to work in our environment.
• Frequently traveled with executive management to gain a better understanding of the roles in pharmacy.