CAREER SUMMARY:

A dedicated IT professional with over 10 years’ experience providing expertise in systems integration and conversions, infrastructure management, multi - office environments including international locations, new office startups and closings and office space planning. Adept at identifying opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, purchasing, and in-house development. Excels in building motivated teams focused on service excellence, operations support, networking, management of IPT Infrastructure, Mobile messaging systems, virtualization, systems administration, experienced in managing and taking projects from conception through implementation and completion for multi-office international environments. Excels in providing outstanding client services and proven to succeed with any project in a timely manner.

TECHNICAL SKILLS:

SOFTWARE / Hardware: Windows Server 2008R2, 2003, Win 7, XP, Mac OS X 10.5, Mac OS X 10.5.8, Mac OS X leopardCitrix Xen App 6.0, 5.5, 4.5 Presentation Server, Citrix PVS, Citrix netscaler VPX200, Citrix Web interface 5.0, Citrix ShareFile, iManage Worksite/Filesite, BackupExec 12.5, i365, nScaled,; Blackberry Enterprise 10, 5.X, MS Exchange 2010/2007, Cisco Call Mgr. 3.3/4.1/4.2. ; Cisco Unity 5.0, Cisco IP Communicator. Softwise Innova, VMWare 5.0, 4.1, 3.5. Google Postini Services, Fiber link by Maas360 (MDM Solution), EMC Vnxe3300, Mime Cast ( Email spam filter solution), Microsoft Exchange Archive online, Track-IT, VPN Clients, Symantec Ghost. Blue Coat ProxySg600, Blue Coat Proxy AV1200, Citrix Goto assist, Citrix license, Microsoft license

EXPERIENCE:

Confidential

Project lead / Network Engineer

Responsibilities:

• Developed strategic technology plan and budget inclusive of year one initiatives and year three initiatives with the IT director
• Assembled technology advisory board tasked with managing IT projects and developing roadmaps to maintain Firms innovative and competitive advantage with in budgetary limitations
• Data center footprint reduction utilizing server virtualization technology.
• Developed new Citrix XenApp virtual desktop image with latest application versions.
• Renegotiated all vendor service contracts resulting in stronger support and 30% in annual savings.
• Instilled client service excellence in team. Advised in Staff replacement and augmentation has turned the perception of the IT organization.
• Started training department to improve working knowledge of all applications. Resulting in more efficient workflow.
• Revamped the IT department
• Introduced, designed and implemented Emergency Communication System (One Call Now ) to the firm
• Created 24/7 On Call support System for the firm
• Created strategy, policies and procedures to allow BYOD
• Design Mobile Device Mgmt Solution
• Created mobility policies for staff for IOS, Android, Windows Phones/Tablets
• Created mobility policies for executives for IOS, Android, Windws phones
• Responsible for change control meetings
• Created documentation and provided training to helpdesk
• Design and implantation of Blue Coat Proxy SG and ProxyAV 1200
• Introduced cloud base remote access solution for IT.Dept
• Develop and implement operating procedures, policies and practices within the IT Department
• Develop and maintain a productive working relationship with customers, vendors and other subject matter experts
• Provided a Disaster Recovery Solution to the firm
• Introduced, Designed, implemented several solutions to the firm which also includes Citrix Goto Assist, Citrix Sharefile
• Responsible for firms messaging system (Exchange 2010), all virtual servers running on VMware 4.1
• Project lead for all IT related projects in the firm
• Level 3 support for all technical issues which includes Citrix Xenapp 6.0,Mobile devices etc
• Manage and administer backups (nScaled / i365),
• Administer, troubleshoot issues related to Citrix Web interface, Citrix netscaler
• Troubleshoot issues related to EMC Vnxe3300

Confidential

Solutions Architect

Responsibilities:

• Worked on Confidential Smith Barney joint venture project
• Ensure and identify to support the business objectives
• Work closely with multiple development teams to define; select; and architect products and services that require significant cross component coordination
• Report to and consult with other Architects and IT Management on project status and strategies
• Establish and defend the credibility of scope definition, project schedule, priorities, risks, and an overall development plan and deployment
• Manage and act on potential risks/issues and provide proposals for solutions to senior management as needed
• Working on several remote computing projects

Confidential

Global Project lead / Senior Systems Engineer

Responsibilities:

• Developed a strategic and operational plan to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future systems across the organization.
• Reduced cost of Blackberry service by 25%
• Consolidated data circuits resulting in an annual cost savings of 20%
• Negotiated and established software and hardware support agreements for our international location
• Developed 24/7 On Call support System for the firm
• Consolidated 3 Voicemail Systems into 1 system
• Improved daily workflow, Trains the helpdesk team on troubleshooting technical issues, customer service
• Expanded the service suite offered in IT with 24/7 help desk support
• Introduced loaner program for laptops and other technology equipment
• Consolidated servers using VMWare technology providing cost savings, improved efficiency and high availability
• Created Emergency Communication System for the firm
• Design and implemented Help Desk Management, Change Management solution “Track-It “
• Regularly collaborate with the executives, the Technology Committee, practice support leaders and others to strategize on IT solutions, identify business priorities and prioritize initiatives
• Ensure the technical accuracy, cost effectiveness, and adequacy of the Firm’s systems, software, and applications
• Oversee activities for all assigned projects from planning to delivery and sustaining support to ensure that projects meet established business objectives, time and budget constraints.
• Provide reports to management on the progress of managed projects.
• Manage tasks, workloads, tracks hours and overtime for consultants and other resources
• Project lead for the global deployment of new desktop
• Project lead for the global deployment of the new Cisco phones
• Manages and administers Blackberry accounts with Service Provider
• Administer Cisco Call manager 3.3/ Cisco Call manager 4.1/ Cisco Call manager 4.2
• Responsible for backups (Symantec Backup Exec 12.5)
• Governs and maintains network systems including VMWare, NetAPP (SAN), Exchange 2007, Citrix, and client workstations
• Responsible for Blackberry Enterprise Server/Blackberry devices
• Creates and manages BES policies and troubleshooting blackberry issues
• Troubleshooting Citrix application issues

Confidential

Senior Desktop Support - Supervisor

Responsibilities:

• Develop and execute plans and strategies in close collaboration with business teams including executive management. Ensure alignment of information systems plans with business strategies
• Analyze and estimate feasibility, costs, time, and work effort needed to design and implement complex technical solutions
• Worked on complex projects and issues that require in-depth knowledge of some technical areas and business segments
• Team Lead Desktop group supporting Americas region
• Team lead of 20 techs and was responsible for deploying 1000 machines
• Establish and ensure appropriate staff schedules for optimal call coverage throughout different shifts
• Identify call trends and perform root cause analysis in order to avoid re-occurring problems
• Develop, enhance, and maintain department policies and procedures in order to provide consistent and timely resolution to problems in adherence with the Company’s Goals and Strategies
• Technical lead for troubleshooting desktop issues after the rollout.
• Project lead for deploying 600 Blackberry devices to end users and troubleshooting issues after the rollout.
• Created images for desktop and laptop units within the North and South American regions
• Worked with Service Center Manager on projects for document review, trial setups, etc
• Worked with peers and Service Center Manager in developing laptop loaner program and workflow
• Troubleshooting Citrix application issues for 2nd level
• Troubleshooting IPT issues, assigning and configuring Cisco IP phones
• Configured switches for conference center floor
• Configured and maintained printers using HP Webjet Admin

Confidential

Project Architect / Senior Systems Engineer

Responsibilities:

• Estimating Technology Architecture solution complexity & cost
• Designing & implementing Technology solutions
• Defining Technology Strategies, Blueprints and Roadmaps
• Projects included new office builds
• Data Center server consolidation
• Negotiated and created software and hardware support agreements
• Developed application standards, desktop and hardware standards
• Planning, building and deploying the solutions for clients
• Data/telecommunication cost analysis for several firms
• Systems engineer for a VAR/Systems
• Desktop Integrator supporting customers in the Tri state area
• Supplemental end-user support for the customer’s internal IT support staff
• Responsible for troubleshooting pc’s, maintaining user accounts in Novell NDS and Microsoft Active directory
• Team lead of 15 techs.
• Troubleshooting LAN connectivity/user account issues and blackberries
• Troubleshooting telecom issues
• Acted as an outsourced solutions architect and systems engineer
• Created a technology forum to coordinate and facilitate consultation with key stakeholders to define business and systems requirements for new technology implementations and governance of IT projects
• Responsibilities include:- Creating, modifying, and deleting user accounts and POP3 mailboxes
• End-user support and troubleshooting in a Citrix Presentation Server 4.0 environment
• Troubleshooting Nortel IP phones and managed pop3 e-mail accounts
• Installed configured and resolved software on the Blackberries
• Monitored networks

Confidential

IT Manager

Responsibilities:

• Creating technology roadmaps for the firm
• Creating technology budget for the firm
• Created, deleted, managed user accounts, home drives, grouping of accounts
• Assigned policies through Active Directory
• Setup and configuration of new Servers, Workstations, and Printers.
• Resolved desktop hardware issues such as: hard drives, NIC cards
• Resolved network issues including internet access
• Installed and configured MS ISA server 2000 for internet access
• Creating Weekly status report of the issues