TECHNICAL SKILLS

Software: MS Word 95 - 2010, MS Excel 95 - 2010, MSPowerpoint95 - 2010,Salesforce.com, Veeva CRM, Data Loader, DemandTools, Articulate Suite, Adobe Master Collection CS5, Adobe Captivate, Moodle LMS, Filezilla,Aloha POS, Squirrel POS,CPWerx, Siebel, CAT CRM, StayinFront CRM, Mobile Intelligence, Adobe Connect,GoToMeeting,and WebEx

Operating Systems: Windows, UNIX, and MS-DOS v. 5+

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities:

• Responsible for creating several reports on standard and custom Veeva objects.
• Responsible for documenting test scripts for the applications developed.
• Participate in team meetings to provide project status and progress.
• Configure Veeva standard fields and objects on Accounts, Contacts, Leads, Opportunities, Campaigns and Cases.
• Create new Veeva users and maintained existing users. Ensured that users had visibility only to their appropriate data.
• Responsible for configuring profiles and roles for users within the organization. Also ensured that user records were updated with the appropriate profiles when necessary.
• Help to automate some business processes by creating workflows (email notifications/field updates/tasks).
• Responsible for modifying existing reports created by past developers.
• Manage ongoing support requests and administrative needs of users
• Gather and implement requirements for data integrations
• Perform analysis and reporting on production data including proactive identification of trends, issues, or bugs
• Perform gap analysis and recommend and implement configuration changes
• Perform data quality analysis including merging
• Resolve escalations and questions from the help desk, field sales, and internal groups

Confidential

Trainer/Facilitator

Responsibilities:

• Performed training on applications such as Lotus Notes R5, 6.5, and MS Office 2007 to new users and experience users.
• Conducted Train the Trainer classes for contracted staff.
• Provided classroom style CRM (Siebel and proprietary software) training during national and regional meetings formanagement andsales forces.
• Conducted data analysis and software classes for management teams.
• Recruited and supplied contract instructors and facilitators for training sessions.
• Handled roll outs for both new hires as well as upgrades for representatives and managers.
• Troubleshooted both the hardware and software when needed and/or allowed.
• Marketed upgraded software and hardware packages the client offers.
• Preformed virtual training via Adobe Connect and WebEx for one on one trainings though global users.

Confidential

LMS Administrator

Responsibilities:

• Management of Courses, including but not limited to; Updating Course Properties, Creating Courses and Enrolling Users, Course Utilities
• Configuration, management, and documentation of Advanced System Reporting environment and all customer reporting
• System Management pertaining to; Authentication, integration, configuration, and deciphering of encryption keys and context, System Information
• Create customized LMS functional modules
• Definition, implementation, execution, and management of security protocols
• Definition, implementation, and configuration of Technical Settings
• Analysis and evaluation of existing or proposed systems and designs computer systems to process data
• Preparation and / or update of documentation for new or existing systems
• Maintenance of current knowledge of relevant technologies as assigned
• Analysis of detail systems factors, including input and output requirements, information flow, hardware and software requirements, and reliability characteristics
• Monitoring of system effectiveness in satisfying user needs
• Participation in special projects as required
• Reformat presentations and converted them from Powerpoints to PDFs and Articulate files
• Act as help desk supportfor both the clients and for the division
• Edit commercials and case studiesvideosusing Adobe After Effectsand Microsoft Movie Maker
• Remaster audio within the commercials and case study videos using Adobe Soundbooth
• Use conversion software to change to additional formats
• Record and edit audio for Grand Round Sessions using Adobe Soundbooth and then integrate with Articulate presentation
• Design and create Confidential website using HTML, CSS,andJavascript
• Maintain the Confidential website
• Optimize the website for high search engine visibility and web experience
• Graphic manipulation and optimizationusing Adobe Photoshop,Illustrator,andFireworks

Confidential

Contract Webcast Producer

Responsibilities:

• Enter information and schedule webcasts within Registration/Event Management Systems
• Support inquiries and escalate event issues to support staff
• Act as on - air moderator/broadcast host
• Enter information and schedule webcasts withinAdobe Connect
• Alter web URLs/Links as needed
• Perform QA checks for webcast events
• Organize presenter management (scheduling events and tracking down PPT decks)
• Maintain logistics
• Deliver presenter training sessions and ensure presenters questions are answered
• Deliver post-event communications including webcast reports and updates to group web sites