OBJECTIVE:

Acquire a management position with a company that will provide new challenges and experiences for continuing professional development.

SUMMARY:

Experienced manager of IT projects involving 2 to 20 team members on any given project with over 15 years experience in the IT/operations field. Experienced team leader and problem solver, addresses all challenges with strong process experience and structured focus. Lead numerous projects collaborating with both local and global teams. Driven by a strong commitment for success, consistently completes projects under budget and within schedule.History of leading projects and vendor management focused on reducing the cost of support and maintenance. Utilizes clear communication, effectively works with subordinates, peers and managers, and forms strong relationships with vendors and customers. Outstanding leader experienced in mentoring peers and junior level staff by providing support and guidance on exceeding goals through understanding technical processes and daily operations. Excellent business acumen understanding the value of business capabilities enabled by IT.

WORK HISTORY:

Confidential, Herndon, VA

Platform Engineer /SAN/Backup Administrator

Responsibilities:

• Serves as SME on a variety of client service projects in platform engineering in a multinational company.
• Possess excellent leadership, project management, analytical, and communication skills.
• Successfully directs the planning and deployment of new application platforms.
• Communicates with customers to define strategic objectives for new systems or modifications to existing systems.
• Coordinates work flow and process for multiple simultaneous projects for multiple clients at different locations.
• Coordinates efforts between multiple teams to accomplish the shared goal of project success.
• Ensures the successful transition of platforms to operations by working closely with the application, system and database teams throughout the project lifecycle. Collaborates and manages vendors to verify products and services being purchased will comply with contract terms.
• Manages the vendor relationship by directly working with vendor account managers and sales executives.
• Served as lead of the Hardware team for the implementation of a business to business environment.
• Developed cost estimates and budgeting for the project.
• Negotiated prices and service level agreements with individual vendors.
• Audited existing hardware and software versions licensing.
• Procured all necessary components.
• Reported progress to different levels of management.
• Worked directly with facilities to ensure power requirements were within the service level agreement.
• Coordinated with the network team for additional IP addresses and port connectivity. Project was delivered on time and under budget.
• Responsible for guiding the planning, tracking and day - to-day activities of the implementation of a national authentication tool for our largest customer.
• This tool serves as the point of authentication for 7000 plus servers. Scoped and purchased all required hardware, software and licenses.
• Negotiated pricing to stay within customer’s budget.
• Communicate with other management, engineers, product managers and support specialists on project progress and issues.
• Scheduled and directed troubleshooting meetings between various groups.
• Recognized by customer and received an award for “professionalism and leadership” for contributions made to this project.
• Backup and restore administration lead for data center operations.
• Manages enterprise backup and recovery appliances in 23 remote sites nationwide. Backups performed via a variety of backup appliances Symantec Netbackup, EMC Avamar and EMC Networker utilizing a mixture of disk and tape. Works closely with customers to revise backup policies and procedures aligned to business needs. Interfaces with vendors for escalation and expeditious resolution of issues.
• Manages SAN implementations and operational duties with a focus on productivity, cost control while ensuring data availability and integrity. Responsible for the daily SAN administration of 52 arrays and totaling over 9 petabytes of disk space with comprehensive experience and strong understanding of SAN technology. Maintain and improve performance by continually reviewing performance metrics.
• Ensures SAN infrastructure services and operations are delivered consistently and are in compliance with SLAs.
• Coordinates necessary storage infrastructure maintenance with vendors and customers in accordance with best practices and SLAs. Participates in storage architecture design, sizing, and procurement.

Confidential, Reston, VA

Team Leader, Sr. UNIX Administrator/SAN/Backup Administrator

Responsibilities:

• Led data center migration project to move over 110 servers, SAN, backup and other enterprise class equipment between data centers.
• Performed comprehensive planning and documentation of all phases of the migration. Planned all outage events with customers.
• Coordinated and communicated with multiple vendors to certify that all equipment was service ready to individual vendor standards.
• Researched and performed due diligence to ensure the facilities were equipped with the required floor space, cooling, power and IP/FC network infrastructure.
• Served as lead of the Hardware team for the implementation of the performance management tool Metrica.
• Main technical point of contact for all hardware related issues. Managed all hardware implementation schedules. Delegated responsibilities and prioritized work for contractors.
• Organized stages of the implementation between hardware, OS and software teams.
• Responsible as the Technical team leader for the roll out of a cell site reporting tool used to charge back vendors for dropped calls due to telecommunications equipment failure. Primary interface with third party development team to ensure all specifications for hardware and software were met.
• Assumed all team management responsibilities in the absence of the Manager.
• Mentored, developed and trained newly assigned personnel as well as junior level team members.
• Managed and negotiated service level agreements with customers.
• Negotiated SLAs that were aligned with the customer objectives by creating operating level agreements
• Supervised deployment fault management and performance analysis servers, storage and backup equipment. Managed vendors, application owners and developers to design system implementation plan.
• Organized and assigned tasks to team members.
• Duties included the coordination and execution of system engineering, installation, configuration, testing and documentation.
• Managed all data center activities.
• Fostered relationships with the landlord, data center facility's vendors and co-occupant of the datacenter to create a highly efficient workplace.
• Led solutions for all electrical, AC and network infrastructure issues. Developed cost estimates and budgeting for data center projects.

Confidential, Herndon, VA

System Administrator

Responsibilities:

• Desktop support for 60+ Windows NT/95/98 workstations in a 24/7 call center environment.
• Utilized McAfee ZAC to automate software distribution for OS patches and application updates.
• Led project to refresh workstations. Negotiated the purchase of 75 DELL Latitude workstations.
• Automated custom installation of 75+ Windows workstations and various applications via Norton Ghost.
• Administrator for Legato Networker backups.
• Netware 4.11 Administrator.
• Primary Lucent G3 with CMS and Meridian PBX Administrator.
• Responsible of all application support and maintenance. Applications included Netscape Suite Spot mail server, Check Point Firewall, Legato Networker and Netshield for NetWare.
• Primary point of contact for all IT related vendors.