PROFESSIONAL SUMMARY:

Senior Systems Engineer with extensive and varied experience with the Confidential Access Suite. Hands - on experience working directly with Senior Engineers from Confidential Systems to Assess, Design, and Implement methodologies resulting in the successful implementation of Confidential Access Infrastructure Solutions. Familiar with Virtualizing Confidential on VMware vSphere.

TECHNICAL SKILLS:

Languages: BASIC, PASCAL, RPGII

Web Services: HTML, XML,, XSLT

Server Support: Novell, Microsoft, Confidential, Linux

Platforms: Windows NT, 2000, 2003, 2008, 2012, Windows7, RHEL6

Virtualization: XenApp, XenDesktop, VMware ESX, VirtualBox

Databases: MS SQL Server, Alpha IV

Tools: Lotus Notes 6.5, Impact, Maximo, Remedy

PROFESSIONAL EXPERIENCE:

Confidential

Senior Systems Engineer

Responsibilities:

• Confidential SME performing QA Patch testing for QA test environment before releasing them to production.
• Utilize IBM Endpoint Management (IEM) to apply patches.
• Resolving patch related issues. Participated regularly in conference calls.
• Repair, and maintain multiple Confidential XenApp 4.5, 6.0, 6.5 farms.
• Administrate VMware using vSphere to create VM’s install Windows Server 2008, 2012 servers.
• Maintain and administer Confidential environments including systems software, applications software, and all configurations.
• Service delivery based on ITIL guidelines.
• Enter implementation plans into HP QA Lifecycle Management (QALM) tool.

Confidential, Foster City, CA

Senior Confidential Engineer

Responsibilities:

• Client is moving from a VMWare View to Confidential XenDesktop5.6 environment.
• Architect, build and maintain Confidential Provide support for the day-to-day operations, monitoring, and on-going maintenance of enterprise-wide Confidential infrastructure services.
• Analyze and resolve technical issues with Confidential servers and clients, software applications, and technical configurations.
• Work with senior level Confidential support in development of documentation and recommendations supporting road map activities.
• Must be quality oriented and ensure all work streams are aligned with company and IT compliance standards.
• Work cross-functionally as a key contributor to the overall success of a global dynamic IT function to participate in projects from concept to deployment.
• Manage the planning, development, design, validation and implementation of assigned projects, including scope, work breakdown, schedules, budget and delivery.
• Worked with Eg Manager and SolarWinds monitoring software and alerting systems. Built 27 XenApp production servers. Built POC 7.6 environment.
• Worked with BIOVIA ELN software tweaking Confidential environment to support and test version 6.9 SP2.

Confidential, Cleveland, OH

Level III Confidential Engineer - Onsite Support

Responsibilities:

• Client is moving from a VMWare View to Confidential XenDesktop5.6 environment.
• Architect, build and maintain Confidential XenDesktop PVS 6.1 environment.
• Create Golden Image and provision VDI's for a multi-site 3000+ VDI project.
• On site training of client IT Staff through knowledge transfer sessions.
• Document environment and provide knowledge transfer to Senior staff members.
• Perform benchmark testing, establish baseline, and stabilize Confidential environments.
• Deploy and configure NetScaler 10.0. Train and mentor junior team members.
• Inventory and troublshoot Cisco UCS B200, B230, B250 Blades.

Confidential, San Jose, CA

Senior Confidential Engineer

Responsibilities:

• Build, implement, test load capacity and document Confidential technologies on Vblock 320 using Confidential XenDesktop 5.6,7.5, PVS 6.1, and profile management on VMware 5.1 for a 1000 seat VDI infrastructure validation. Resolve LoginVSI issues.
• Created training videos utilizing Camtasia Studio. Architect and Implement a XenDesktop 7 environment.
• Participated in the San Jose Apache CloudStack Collaboration Conference.
• Build Windows 2008 R2 VM’s in vSphere.
• Build XenDesktop7.5 Delivery Controller, License, Studio, StoreFront servers.
• Created master image, added VDA agent and provsioned with MCS 7 and PVS 7.
• Install SSL certificates on Confidential Servers.

Confidential, Dubuque, IA

Senior Systems Engineer

Responsibilities:

• Confidential SME resolving complex technical issues at a Subject Matter Expert level working on a team of 14 engineers.
• Excellent customer relationship skills.
• Demonstrated knowledge of Microsoft OS, Windows 2003/2008 Server and Infrastructure (AD, CIFS, DNS and GPO).
• Participated regularly in conference calls on High Severity incidents.
• Research printing and ICA listener issues.
• Configure and troubleshoot SecureGateway servers.
• Utilize Maximo for ticket tracking.
• Design, implement, and manage multiple Confidential XenApp 4.5, 5.0, 6.5 farms.
• Build and manage Web Interface server’s versions 5.2, 5.4.
• Troubleshoot SSL Certificate issues on NetScalers.
• Revise Architectural plans so that they can be implemented successfully.
• Administrate VMware using vSphere to create VM’s install Windows Server 2008 servers.
• Revise Architectural plans so that they can be implemented successfully.
• Maintain and administer Confidential environments including systems software, applications software, and all configurations.
• Service delivery based on ITIL guidelines. Managed new XenApp 6.5 implementations.
• Experience in the management, maintenance, and sustainment of the Confidential environment, Confidential products and Confidential hosted applications.
• Perform Application installation, and devise workarounds.
• Trained on IBM Smart Cloud Enterprise.

Confidential, San Diego, CA

Senior Technical Instructor

Responsibilities:

• Provide technical training and mentored learning to students.
• Provide pre-sales support to Account Executives.
• Participate in conference calls with perspective training clients.
• Prepare and deliver Vendor certification courses for CompTIA and Microsoft.
• Meet with CompTIA representatives providing input on courseware HealthcareIT requirements and Storage+.
• Orient new Mentored Learning students to the ML environment.
• Utilized Elluminate and logMeIn remote learning solutions.
• Schedule ML students in the Learning Management System (LMS)

Technical Instructor

Confidential

Responsibilities:

• Develop PowerPoint slides for the network and security portions of an Automated Information Technology (AIT) Boot Camp - RFID Basic class. Support and co-teach the AIT class.
• The Basic course included the fundamentals of MS Windows, MS SQL Server, and Oracle based data collection applications as well as the fundamentals of IT networks and security.
• I instructed on Network and Security. Completed CompTIA (RFID+) certification.

Confidential

Senior Wintel Engineer

Responsibilities:

• Administered over 13,000 servers in a clustered production healthcare environment.Monitor and resolve Wintel issues remotely connecting with iLO and Terminal Services.
• Utilized Lotus Notes 6.5 and Remedy for ticketing.
• Administer VM hosts through the VI Client.
• Experience with VMware, HP Blades, F5 BIGIP, Windows Server 2008, XenApp 4.5, and XenDesktop.
• Performed implementation, communication, monitoring and maintenance of information security policies and procedures ensuring service level agreements.
• Performed patching with BigFix.

Senior VMware Administrator

Confidential

Responsibilities:

• Monitored and resolved VMware and Confidential issues in the Corporate Command Center in a production healthcare environment.
• Utilized Lotus Notes 6.5, and Remedy for ticketing.
• Responsible for troubleshooting, multiple VMware ESX and Virtual Center servers running on IBM x3650, x3850 and x3950 M1 and M2 hardware.
• Perform operation and troubleshooting on network systems and Confidential XenApp 4.5.
• Perform QA on the provision of services and submission of documentation to ensure required Quality of Service is maintained.

Senior Confidential Engineer

Confidential

Responsibilities:

• Perform changes to over 3,000 Confidential XenApp 4.5 servers in a production healthcare environment.
• Utilized the Lotus Notes 6.5, Remedy for ticketing, and Confidential Installation Manager application packaging.
• Worked with proprietary internal tools for massive software updates.
• Performed change management and followed the ITILv3 “Checker, Maker, Verifier” protocol for RFCs (Request For Change).
• Worked in TSTC-Run and Implementing, managing, and preparing RFCs for all 8 Regions for Prod/Training/Pre-Prod environments (annual RFC total was 5000+).
• Installed, maintained EPIC Hyperspace and Cerner Healthcare software in a Confidential environment including deploying Epic Codes, MS Hotfixes, Confidential Hotfixes, and many other upgrades. Work closely with TSTC-Plan, TSTC-Build, Region and A&I for managing Confidential Server Farms.

Confidential, Eugene, OR

Senior Systems Engineer

Responsibilities:

• Maintained client networks and servers utilizing Novell and Microsoft technologies at customer sites.
• Participated in professional seminars and conferences, as required.
• Provide on-site technical assistance.

Confidential, Burbank, CA

MIS Quality Assurance Analyst

Responsibilities:

• Consult and Perform Quality Assurance testing at Confidential .
• Tested XML logic and PDF shells for accuracy after development in CLUES, and EDGE loan fulfillment systems.
• Utilized Abode Acrobat Professional for XML population of data for Quality Assurance testing as a Test Developer.
• Managed an 8 member offshore team Utilized VMware workstation for proprietary programs.
• Optimized servers for maximum efficiency utilizing LoadRunner 8.1.
• Wrote test plan for comparing performance between a Clarion SAN and a NetApp NAS.
• Performed network troubleshooting and tested FFIEC disaster recovery procedures and administered a F5 BIGIP appliance.
• Provided status input and met with project managers throughout the SAN/NAS test process.
• Implemented the SAN/NAS bake-off..
• Updated tickets using proprietary ticketing system called Viper.

Confidential, Golden, CO

Developer Senior Confidential Engineer

Responsibilities:

• Built and configured IBM x345 & x346 servers installing Windows 2000 and managed program for Confidential XP farm migration.
• Directed discussions and improvements in troubleshooting Confidential issues for other teams in other farms.
• Used Remedy ticketing systems.
• Consulted on VMware optimization and changed 7 servers from dual processor to single processor mode for greater efficiency.
• Resolved Neoware Thin-Client XP embedded device issues.

Confidential, San Diego, CA

Senior Systems Engineer

Responsibilities:

• Performed remote and on-site troubleshooting. Wrote on-site network infrastructure documentation.
• Installed and configured Confidential Presentation Servers, Secure Gateway, and Web Interface. Managed equipment site project assessments.
• Troubleshot Confidential MetaFrame issues remotely and on-site. Resolved early bleeding edge PS4.0 issues by working with Senior Engineers at Confidential .
• Configured HP Thin-Client devices.
• Utilized Visio to document server rack elevations.
• Created marketing materials and PowerPoint sales presentations.
• Created Digital signage internally and for external customers; including Allodic’s Action Sports Ad Network (ASAN).
• Oversee projects from concept to installation.
• Maintained corporate website.
• Configured SonicWall and Secure Computing firewalls.
• Trained and certified on virtualization; became VCP.