SUMMARY

• Over 8 years of experience in Windows Server in deployment and management Windows servers, System Center, VMware ESX/ESXi, Office 365, MS Exchange Server, Lync, Skype for Business, Active Directory and Networking.
• Working experience with various servers and have vast knowledge in Windows, MAC, Linux and Unix Operating Systems.
• Worked including on - premises Exchange 2016, Exchange 2013, Windows 2012, Windows 2008, and O365, and supports more than 15,000 mailboxes.
• Worked on Tier 2 support for O365 Hybrid environment, including support for Single Sign on using Site minder, Azure AD Connect tool, SharePoint, Skype for Business and on-premises Exchange.
• Expert in Microsoft Exchange technologies Exchange 2003, 2007, 2010, 2013, as well as Office 365 and Microsoft Lync 2010 and 2013.
• Effectively deployed Office365Infrastructure that include complete ADFS 2.0 & ADFS Proxy Farm
• Experience with administrative role in creating, monitoring and managing user accounts and monitoring Service health in Office 365.
• Knowledge of Active Directory Group policy, OU structure, and domain and forest trust.
• Experience working in multi forest, multi domain environment and Identity Management.
• Experience in Implementation and Migration of Skype for Business, Lync 2010, Lync 2013, Exchange 2013 and 2010 Active Directory 2003, 2008 and 2012, System Center 2012 and Blackberry 5.0.
• Strong Administration skill set for Active Directory within Windows Servers creating and maintaining user accounts, managing group policies, DNS, etc.
• Experience to generate report, familiar with ITSM tools and good communication to interact with various stakeholders.
• Successfully created team sites on SharePoint Online and SharePoint migration to Office 365.
• Successfully decommissioned legacy Exchange 2007 servers after completion of migration by first powering off the servers for testing.
• Troubleshoot Exchange Server and Outlook connectivity issues after migrations checking user profiles and outlook configurations.
• Experience providing cloud solutions through Office 365.
• Vast experience troubleshooting issues with Outlook, Exchange server, ActiveSync and OWA.
• Proficient in Power Shell scripting and process automation. Proven experience implementing high availability solutions for Exchange and Lync.
• Experience in networking and connection solutions VPNs, LAN, WAN, DNS, TCP/IP.
• Experience in Implementation of P2V and V2V Migrations using SCVMM 2012, VMware Converter and Plate Spin tools.
• Experience in Implementation of Group policy, Patching, Security updates and Microsoft Security hardening for Windows servers.
• Experience with windows clustering services and deploying CCR, SCR and LCR.
• Experience deploying virtual servers using VM Ware ESX/ESXi platforms.
• Skilled at providing top-level support to large user basis and meeting or exceeding SLA's.
• Well-versed in configuring, maintaining and deploying Windows Servers (2000, 2003, 2008 and 2012).
• Skilled at the installation and configuration of hardware and software components of networking environments
• Experience in configuring Windows Server 2003Active Directory Domains, configuring DNS, DHCP, trust relationship, permissions.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Supported Offline Address book, Calendaring and free busy related issues.
• Experience monitoring message queue and performing Exchange backup and restore.

TECHNICAL SKILLS

Operating Systems: Windows Server 2012/2012 R2/2008/2008 R2/2003, Windows 8/7/XP, Unix & Linux

Methodologies: ITIL v3 framework

Cloud Technologies: AWS, Office 365, Microsoft Azure

Virtualization Tools: VMware: VMware vCenter Server, vSphere 4.x, 5.x & 6.x ESX and ESXi hosts and iSCSI Microsoft: Remote Desktop Services, VDI, Terminal Services

Applications/Middleware: SharePoint 2010, Tivoli (TSM), Microsoft Office, PlateSpin

Network Servers: Active Directory, DNS, DHCP, NLB & Failover clusters

File Servers: DFS, FTP, Windows SharePoint Services

Web Servers: Internet Information Services 6.0/7.0/7.5/8.0

Mail Servers: Microsoft Exchange 2003/ 2007/2010/2013 & MS Outlook

Active Directory: Design, Installation, Configuration & Troubleshooting. DC Migrations, Deploying & Troubleshooting GPOs. AD Certificate Services, Active Directory Federation Services, Active Directory Rights Management Services

Ticketing Tools: HP Service Manager 9, Connect wise and BMC Remedy 7.1/9.1

Scripting: Power Shell, VB Scripting, Python

PROFESSIONAL EXPERIENCE

Confidential, Glendale, CA

System Engineer /Office 365 Admin

Responsibilities:

• Hands on experience with Office Pro Plus 365 portal, created/deleted users, white listed email addresses, delegated permissions, configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and trouble shoot issues related to sharing, experience with Office 365 Pro Plus troubleshooting issues.
• Working knowledge ofExchangeonline and Skype for Business Online and Microsoft Lync
• Experience with Microsoft Exchange server 2007/2010/2013. Migration experience from On Premise Office 2010 to cloud
• Help migrate Microsoft clients from Exchange-Premises over to Office365 Cloud while moving public folders and configuring local relays for faster connectivity. Creating accounts and delegating mailbox configuration.
• Administration and management of Mailboxes and troubleshooting Exchange components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information).
• Trouble shot issues with Microsoft Office Communicator (2007) and performed testing for migrations to Lync 2010.
• Superior knowledge of Office 365 and understanding of One Drive and SharePoint
• Provided Tier 3 and 4 E-Mail technical support, analysis, development, implementation, administration, and maintenance to local and global systems at the Enterprise level.
• Perform MS Exchange system administration activities involving install, update, configure and maintain servers.
• Installed and the managed the active directory, Created the GPO's based on the requirements and placed them as an OU.
• Lync, Blackberry and Enterprise Vault servers and Office 365 and Office Communication Server servers.
• Excellent knowledge of Cutover, IMAP, Staged and Remote Move migration.
• Track Record of success supporting Messaging Environment with 100+ servers worldwide: Office 365/MS Exchange 2010/Domino 8.
• Migrated 5 Lotus Notes environments onto Exchange 2010, also performed several email migrations to MS hosting email services Office365.
• Support Microsoft One Drive for Business sync issues and work with the users to recover data lost.
• Performed architect duties for a Lotus Notes to Exchange Migration and Coexistence using Binary Tree and Quest.
• Performed migration of SharePoint 2010 to Office 365 and worked on One Drive
• Furnished large-scale Active Directory/Exchange 2007/2010, Lync 2010 configuration, migration involving Blackberry Enterprise Server accounts with general administration and oversight.
• Lotus Notes issues, including Blackberry Enterprise Server integration. Support of TCP/IP Ethernet network and DNS. HP Service Manager
• Creating and deploying of Operating System template images using VMware Infrastructure client.
• Creating of standard Virtual Machines and templates for VMware ESX, VMs, and Cloning.
• Creating snapshots, P2V Migration, Configuring Data stores in case of space constraints.
• Hands on experience installing, configuring, troubleshooting ESXi.
• Managing day to day operations related to ESXi/Virtual center.
• Experience in the administration of Windows 2008/2012R2 server.
• Implemented various Backup & Restore mechanisms using Power Shell command utility.
• Hands on experience Power Shell scripting to migrate existing data for new 3rd party tool.
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Troubleshoot server issues, participate in server builds & raid array configuration.
• Maintaining virus protection, OS & service packs, general operations, and providing back-up and disaster recovery.
• Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications.
• Configure and troubleshoot AD smart card authentication.
• Pinpoint and diagnose directory problems using in-depth troubleshooting diagnostics available to domain administrators.
• Respond to AD DS data calls from auditors. Monitor audit changes to objects in the AD.
• Administered user and group accounts. This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and membership management.
• Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
• Virus sweeps using ESET Antivirus, ESET Smart Security, AVG, malware bytes, cc cleaner etc.
• Utilized Mobile Device Management (MDM) to provide wireless administration in addition to Active Sync. Developed a strong level of knowledge to maximize performance.
• Tested the design in the lab and working on implementation of the same. Working with various dependant teams like AD, DNS, Load balancer, wireless collaboration team.
• Install and configure users with VPN access & remote access Experience with System Center Configuration Manager (SCCM). Patching updates/ Application Inventory/ deploying software etc.
• Experience in managing a large Microsoft Server environment with Systems Center Configuration Management (SCCM) & System Center Operations Management (SCOM).
• Oversaw Tag/ Designed phase liaison between IT & business customer.
• Coordination & Chaired production night activities.
• Coordination with onsite team (15 members) in production support environment.
• Coordinating and Troubleshooting with different stakeholders.

Environment: Office 365,VMware ESXi, Windows Server 2003/2008/2012 R2, Windows 8.1/7/ XP, SCCM, SCOM, Exchange Online Microsoft Exchange Server 2007/ 2010/2013, Domain Name Servers (DNS), Skype for Business, Internet Information Services (IIS), Power Shell, Symantec Net Backup.

Confidential, Roca Raton, FL

Office365/Exchange Administrator

Responsibilities:

• Responsible for the successful migration of the Microsoft Exchange 2010 environment to an Exchange 2013 scenario, provided support and administration and complete documentation.
• Provided assistance to Support Engineers & Escalation Engineers to help them resolve complex scenarios like Mailbox Migrations to Cloud (Office 365), Hybrid Scenarios (Coexistence with on premise Exchange 2010/2013 and Office 365 for Mail flow in split domain scenario and rich coexistence features which helps in simplifying mailbox moves to Office 365 and a shared namespace).
• A subject matter expert for Mail flow and Protection team. (Forefront Online Protection for Exchange, Exchange Online Protection, Hybrid Mail flow for Office 365, Exchange 2007,2010, 2013 mail flow with Office 365).
• Supporting Microsoft Office 365 and MS Exchange 2007, 2010, & 2013 Administrators for emerging issues.
• Administration of Office 365 and MS Exchange 2007, 2010, & 2013 Hybrid, Staged, Cut-over, IMAP Migrations.
• Supported Exchange Online, SharePoint Online, Skype for Business Online and OneDrive
• Migrations issues from Exchange On-Premise 20 5, Tenant to tenant, Other accounts to O365.
• Administration of Microsoft Office 365 via remote PowerShell session commands and Scripting Exchange, 2010 and 2013 ;Office 365 and MS Exchange 2010, 2013. compliance management via portal and Shell.
• Excellent knowledge in Office 365 administration and understanding of OneDrive
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2010, 2013 mail servers, and Office Communication Server servers. The setup consists of about, 15000 mailboxes across the globe.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
• Outlook Configuring, Maintenance and Troubleshooting.
• Public folder migration, Distribution Groups, Shared mailboxes and Group policies (Litigation Hold & In-Place hold).
• Mail-flow and Protection on O365 and MS Exchange 2010, 2013, & 2016 in hybrid environment, S/MIME, Encryption, Azure Rights Management, Data loss Protection, Anti-Spam and Anti-spoof protection using the rules.
• Achievements include migration planning, messaging design implementations, tactical and strategic solutions, evaluating 3rd party applications and regulatory compliance.
• Technical expertise includes SMTP, IronPort, antivirus products, anti-spam products, Blackberry, backup products, Microsoft Exchange 5.5/2000/2003/2007, Active Directory, Microsoft ISA 2004 and 2006
• Executing Server health checks for proactive monitoring and maintenance of messaging infrastructure and monitoring.
• Coordination with Windows team for Installation of Exchange 2013 patches released by Microsoft.
• Calculated Network Bandwidth before migrating Exchange 2013 to Exchange Online and for SharePoint Online.
• Planned Size and Capacity forExchange2013 by analyzing the Exchange Statistic Reports before migratingExchange 2013 toExchange Online.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2010 Mail servers, Lync, Blackberry and Enterprise Vault servers and Office 365. The setup consists of about 20, 000 mailboxes across UK and US.
• Performing Migrations from On-premise to the Cloud based Office 365 Environment and troubleshooting errors and problems encountered during migrations.
• Providing Technical Support for Post Migration Issues/Issues faced by users in the Hybrid Environment.
• Proficient use of Windows and Exchange Power Shell Scripting.
• Automated data validation using Powershell; Result: improved data error detection / correction
• Coordinating with different partner teams (Network, Active directory, Windows and other application support teams) whenever need arises for the resolution of infrastructure problems.
• Administration of Office 365 and MS Exchange 2010, 2013, Hybrid, Staged, Cut-over, IMAP Migrations.
• Create and Maintain documentation for AD, Exchange, Air Watch and Other IT procedures.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
• Execute Server health checks for proactive monitoring and maintenance of messaging infrastructure.
• Handling escalations and performing root cause analysis for problem resolution.

Environment: Office 365, IMAP, P2V Migration, VMware, Windows 2008/2012 server, MicrosoftExchangeserver 2007/2010/2013 Hybrid, Powershell scripts, Active Directory, Air Watch, DNS, Outlook Anywhere, Lync 2010/2013 and Skype for Business, Web Application Proxy.

Confidential, Centennial, CO

Exchange Administrator

Responsibilities:

• Manage and performs ExchangeAdministration duties on Secret, and UnclassifiedExchange2010 Messaging Systems
• Manage and performs Windows Administration with Active Directory andExchangeManagement tools.
• Provided Tier 4 level, engineering support throughout the enterprise environment.
• Provided Tier 3 and 4 E-Mail technical support, analysis, development, implementation, administration, and maintenance to local and global systems at the Enterprise level.
• Furnished large-scale Active Directory/Exchange 2007/2010, Lync 2010 configuration, migration involving Blackberry Enterprise Server accounts with general administration and oversight.
• Delivered assistance to the level 1 and level 2 help desk techs when trouble tickets are escalated to Tier 3 and Tier 4 which included hardware software break fix, in depth research to resolve issues, upgrading servers.
• SCOM management packs & SCOM monitoring issue fixes.
• Managed company messaging system including Exchange 2010/2013 with local disk and network attached storage, OWA, Secure IMAP, Secure SMTP, BlackBerry, Good Mobile Messaging and Postini anti-spam/virus services.
• Worked on and managed Operating System upgrades within the environment from Windows Server 2008 to Windows Server 2012.
• Provided Active Directory Management and Support
• Managed and monitored all email platforms and interconnections.
• Installed, configured, updated, and patched exchange and lync servers within the environment.
• Assisted in Configuring server roles, recipients, groups and mailboxes.
• Establish high availability using techniques such as continuous replication, recovery storage groups, network load balancing, single copy clustering, and similar techniques.
• Monitored, managed and troubleshoot using tools such as perform protocol logs, event viewer, MMC, exchange management shell, Power Shell, message tracking tool, regsvr32, regedit, regedt32
• Provided support and administration of the Active Directory (AD) in a Windows 2008/2012 Server distributed environment.
• Excellent understating of Exchange Online Configuration and email migration, FIM & AD-Connect synchronization.
• Managed Microsoft Exchange Online/Office 365 tenant installation and user management.
• Provided expert support on Azure AD Connect, ADFS and Single Sign on.
• Supported end users in applications including SharePoint Online, MS Lync (Skype for Business), Windows Server Management (2008/2012), Hyper-V 2012 and Windows Desktop Management (Windows 7 - 10).
• Implemented and maintained an Active Directory Environment supporting end users within a Production Environment.
• Worked on setups, Domain creation, DNS transitions, Data/E-mail migrations, and hybrid configurations.
• Deployed Microsoft SharePoint server to provide companywide intranet collaboration site.
• Analyzed on-premises environment and the steps needed for a successful deployment.
• Coordinated and performed tests, including end-user reviews, training, debugging and other post-implementation support activities.

Environment: Office365, MS Exchange 2010/Outlook 2010, MS Lync 2010, Send mail PowerShell, Windows 2008/03/XP, Active Directory, Linux SuSE 9, Skype for Business, SMTP/MAPI/WebDav/Exchange Web Services/POP3/IMAP

Confidential, Raleigh, NC

Windows Systems Administrator

Responsibilities:

• Responsible for day-to-day activities including buildingservers(Windows 2003.2008/2012 ), publishing applications, supporting Active Directory ( 2003/2008/2012 ), and coordinating with project managers to assure all client requirements are being taken care of.
• Creating domain trusts for different domain users to gain access to data and resources.
• Responds to requests from help desk on any issues related to Domain controller and/or exchangeserver.
• Installation and Configuration of Microsoft ExchangeServer2010 with DAG.
• Maintaining and monitoring of DNS and DHCPServers.
• Maintaining and Monitoring of WSUSServerand updatingServerswith the latestwindowspatches.
• Installation and configuration of VMware ESXi 5.5 and VCenter.
• Installation, Configuration and Maintaining of McAfee Endpoint Protection Orchestrator 4.6.7, McAfee Email Gateway 7.6
• Installation and Configuration of Microsoft SQLServers 2005/2008/2012
• Maintaining and monitoring of Symantec Backup Exec 2012 and HP Storage Works MSL2024 Tape Library and scheduling backups both onsite and offsite
• Security Hardening of theServersand Client Operating System (WindowsXP\7)
• Responsible for installing and configuring of IIS 7.0 onWindowsServer2008.
• Responsible for Maintaining and monitoring Datacenter.
• Working withwindowsPower shell scripting in Active Directory Domain Services and ExchangeServer2010
• Troubleshooting various problems related to Operating Systems, Applications and Hardware.

Environment: VMware ESXi, Vcenter, Windows Server 2003/2008/2012 R2, Windows 7/ XP,, IMAP, P2V Migration, VMware, Windows 2008/2012 server, Microsoft SQLServers, MicrosoftExchangeserver 2007/2010/2013 Hybrid, Active Directory, DNS, Outlook Anywhere, Lync 2010/2013.

Confidential

Windows System Administrator

Responsibilities:

• Responsible for day-to-day activities including building server (Windows 2003.2008/2012 ), publishing applications, supporting Active Directory ( 2003/2008/2012 ), and coordinating with project managers to assure all client requirements.
• Installing configuring knowledge of ADS, DNS & DHCP.
• Installation and configuration of VMware ESXi 5.5 and VCenter.
• Installation, Configuration and Maintaining of McAfee Endpoint Protection Orchestrator 4.6.7, McAfee Email Gateway 7.6.
• Maintaining and monitoring of Symantec Backup Exec 2012 and HP Storage Works MSL2024 Tape Library and scheduling backups both onsite and offsite.
• Creating users, groups and assigning permissions as per requirements.
• Sharing folders and giving permissions for users.
• Security Hardening of the servers and Client Operating System (Windows XP\7).
• Remote installation of software's & patches.
• Configuration, troubleshooting and installation outlook.
• Managing Disk Usage and Disk Administration.
• Responsible for monitoring the status of the servers.
• Responsible for Maintaining and monitoring Datacenter.
• Handling incidents, troubleshoot, resolve or escalate to higher levels when required.
• Creating user and group accounts, Resetting user passwords.
• Working with windows Power Shell scripting in Active Directory Domain Services and Exchange server 2010.
• Troubleshooting various problems related to Operating Systems, Applications and Hardware.

Environment: Windows Server 2003, Windows Exchange Server 2003/2007, ADDS, DNS, DHCPMicrosoft Outlook, Disk utility, Windows XP\7. Active Directory Federation Services (ADFS), GPOsRDP.

Confidential

Server Administrator

Responsibilities:

• Handled administration support for operating system upgrade and for system patch management and Maintenance.
• Administered and maintained the VMware visualization technologies for vSphere 4.0 infrastructure.
• Implemented and monitored Hyper-V for windows server 2008.
• Performed system administration, monitoring and patching of Microsoft Windows 2000/2003/2008, VMware.
• ESX and other technologies for various internal and external clients.
• Planned, implemented, administered and troubleshot DNS, WINS and TCP/IP.
• Assisted in Installation, Configuration and administration of servers based on Microsoft Windows Servers.
• Implemented & administered Windows Server 2003/2008 and Microsoft Exchange Servers 2003/2007.
• Administered and monitored the DHCP server and configured the IP addresses for the systems.
• Monitored the server and analyzed the root cause for the issues and further resolving it by providing the Documentation.
• Provided administration to storage area network (SAN) and designed VMware to ensure deployment.
• Provided the documentation of the crash dump to a file and developed automatic routine for handling
• Exceptions.
• Troubleshot end-user network, Internet, WLAN and resolved local area network access problems and
• Provided local and remote support to LAN/WAN users to resolve the issues aroused.

Environment: Windows Exchange Server 2003/2007, Windows Server 2003/2008, VMware ESX vSphere 4.0, DNS, DHCP, Microsoft Outlook, Disk utility, Windows XP\7. SAN, WLAN, RDP.