SUMMARY:

• Senior IT support professional managing data center and all the corporate technology.
• Excellent vendor management and friendly professional customer service skills with the ability to identify solutions to technical issues and initiate an effective resolution utilizing internal or external resources.
• Hands on manager that gets involved in the daily tasks of the department.
• Strong Project Management Skills
• IT Budgets and Capital Requests
• Enterprise Strategy - Strategic Planner- IT Roadmaps
• Cloud Architectures - SaaS
• VMware - SAN
• Security Compliance Officer- PCI - DSS
• Demonstrated systems development and programming experiences
• Vendor Management and Contract Negotiations
• Financial and Business Application Support
• SQL, Programming, Interface Design, Robust Report Writing Skills
• Exceptional analytical, technical, troubleshooting and decision-making proficiencies
• Training, development and supervisory talents
• Excellent project and implementation competencies
• A stakeholder facilitator with the ability to explain complex technical information to non-technical executives.

TECHNICAL SKILLS:

Operating Systems: Windows XP/7/8/10, Server 2003, 2008, 2008 R2, Blackberry OS, Android OS, Apple iOS, OSx Redhat.

Networking: LAN/WAN, TCP/IP, DNS, DHCP, NFS, NAT, FTP, TELNET, SSH, VLANs, WEP/WPA/WPA2, VOIP, T1/T3, EPL(Ethernet private line), VPN/TUNNELING, PRI

Software: Windows, Exchange, Visual Basic, GUI/CLI, Linux GUI/CLI, Powershell, Wireshark, VMware, Cisco IOS, MS Office 2003/2007/2010 , SharePoint 2010, Spiceworks, Visio, SQL 2005/2008/2010 , Putty, Cisco VPN, Symantec Backup Exec, HP Store Once, HTML, Automate, Active Directory, Group Policy, Nessus, MS Project, McAfee, Symantec SMTP, Log Management, IIS, CNI AdDesk, Mactive AdBase, DPS AdTracker, DPS DBEdit, Adobe Creative Suite and Indesign, Quark Xpress.

Hardware: Cisco routers / switches ASA, Dell Servers, RAID, SAN, Apple, VOIP, PBX, CAT5/6, Fiber, NICs, CPUs, RAM, SSDs.

EXPERIENCE:

Information Technology Consultant

Confidential, Allentown, PA

Responsibilities:

• Enterprise support for Pain Management and Medical center.
• Setup multiple telemedicine offices utilizing video conference software, remote exam cameras, stethoscopes and other devices interfaced to e-Clinicalworks EHR system.
• Created user documentation, configured and tested new telemedicine devices.
• VMware environment on IBM blade server, active directory, email hosted cloud services.

Confidential, Easton, PA

IT Director

Responsibilities:

• Reduced data center footprint by 70% utilizing VMware and HP (3Par) SAN
• Eliminated $50k annual expense by installing site-site VPN tunnels.
• Reduced mean time to resolve service issues by implementing Help Desk and Ticketing System.
• Eliminated 99.97% of SPAM utilizing a Symantec SMTP filter appliance during Exchange Upgrade Project.
• Mitel PBX phone project with IP phones and over 200 end points, call center ACD.
• Cisco infrastructure project with multi-floor fiber redundant links.
• Implemented redundant Cisco ASA 5510 firewalls with independent internet vendors for 100% uptime.
• Mitigated Payment Card Industry (PCI) compliance using Nessus scanner and Solarwinds patch management software.
• Developed addition revenue streams by building an XML advertising interface to NJ.com and Lehighvalleylive.com for online up sells
• Created business intelligence for financial analysis, production and call center performance using Crystal reports.
• Eliminated 1 FTE by developing automated systems to provide file transfers, email exception alerts and general reporting.
• Increasing sales and reduced call center staffing by implementing customer advertising portal.
• Eliminated complex obituary notice process and cut 1.5 FTE’s by designing industry leading funeral director web portal.
• Developed Remote Order Entry Application for Sales allowing order entry from the field.
• Managed 10 direct reports ( Systems Administrators, Network Engineers, Business Managers)

Confidential, Hackensack, NJ

IT Director/Project Team Leader

Responsibilities:

• Managed the IS operations for two daily and twenty-two weekly publications.
• Responsible for the IS operations and production support 24 x 7.
• Project team Leader in the selection and implementation of 250 Seat Mactive Advertising System for Booking and A/R.
• Developed and coordinated conversion process for ad transactions, merging accounts and A/R from two separate legacy systems.
• Initiated commercial accounts demographic append process with Dun & Bradstreet.
• Technical resource for data warehouse project developing the ETL specifications from source systems.
• Implemented automated processes to external systems.
• Designed new data center and consolidated systems from three separate data centers.
• Automated production operations.
• Developed Classified Cross Product Rating and Billing System that Increased Sales.
• Automated Credit Card Processing System eliminating manual operations.
• Developed Electronic Display Order System reducing errors and increase productivity.
• Established Scanner and Fax OCR workstations eliminating re-keying of text.
• Interfaced Front End System Output to Classified Pagination System.

Environment: Oracle 9i Win2k RAC Configuration on Dell hardware. Oracle replication environment for reporting and disaster recovery. System interfaces to AdStar for agency ad transmission, Managing Editor’s Ad Layout system (ALS), Pongrass Classified Pagination, CNI AdTracker, Edgil Credit card processing, and CMS Transient Payment system.