SUMMARY:

• Over 25 years of experience in the Information Technology Field with over 10 years’ expertise in Management.
• Dedicated, hardworking individual with the intercommunications skills to work at all levels of the organization.
• Exceptional abilities in project design and management with Organizational and supervisory skills to assure success.
• Delegates and monitors work to meet and beat deadlines.
• Outstanding motivator and builder of teams.
• Works well in both team environments and individual assignments.
• Successful in meeting new technical challenges and finding solutions to meet the needs of the customer.
• Deep understanding of production systems, data center management, capacity planning, and systems architecture.
• Have completed large scale deployments and cloud computing.

EXPERIENCE:

Confidential

SENIOR DIRECTOR OF TECHNOLOGY

Responsibilities:

• Built and manage Operation Support Staff of 11, which includes Production System Support, and DBA Support Engineers.
• Designed and Implemented Data Center Migration from AWS to Multi Global Colo Services with Openstack Cloud Products to offer Global IaaS company wide, to meet the needs with no down time and reduce annual runtime cost by 90%.
• Designed and Implementation of BI architecture using Oracle OBIEE, building up Data team to put together the best BI production for global company analytical information practices.
• Defined ITIL best practices that are incorporated into the operational running of the Data Centers to include: change management, configuration management, capacity planning & incident management.
• Developed crisis management processes, Escalation paths and procedures to manage Hosting and Cloud Data Center providers during system/network emergencies/crisis.
• Developed and Governed Security Information Practices. Building Information security focused metrics, KPI’s and reporting to business leaders.
• Building Customer relationships with internal function and groups promoting the ability to solve issues across the departments and teams.
• Developed all Company wide security policy and practices from Production to Office usage.
• Designed and implemented full Deployment Process with Security Fulfillment best practices. Collaborated effectively with core central functions for our Global service needs, particularly the Technology and Product teams to improve and develop operational tools and systems.
• Drive initiatives in the management team and organization that contribute to long - term excellence.
• Work hand-in-hand with teams to put together long-term goals to best architect production practices for better reliability and long term goals.
• Designed all redundancy in Operations systems, plan and implemented all Infrastructure systems. Responsible for all infrastructure management and ensuring the 24/7 real-time performance and support of that infrastructure both internally and externally.
• Negotiate contracts with all company vendors to support global offices and production services.
• Cut annual expenditures by over 3 million dollars first year.
• Developed long-range forecasts and maintains long-range financial & design plans.
• Build out of Dev Infrastructure automation services with Openstack Cloud technology.

Confidential

DIRECTOR IT OPERATIONS

Responsibilities:

• Managed Production Support Staff of 25, which included Desktop Support, Production System Support, and DBA Support Engineers in the US and UK offices.
• Continually reviewed critical changes within environment with Hosting and Cloud Data Center providers to verify compliance to change management processes.
• Proven track record implementing and managing ITIL processes.
• Developed strategic direction for Linux/Windows Systems, networking, Enterprise Storage, Enterprise backups, performance monitoring and capacity planning.
• Increased the effectiveness and efficiency of Operations Services through improvements to each function, “Production, QA, Dev, and All IT requirements”.
• Drove initiatives in the management team and organization that contributed to long-term excellence.
• Negotiated contracts with Amazon, EdgeCast, US and UK.
• Built out Order/Fulfillment business Management practices and policies. Putting together service systems and contracts with UPS/FedEx/USPS, alone with setup of service agreements with order process service providers.
• Built out staff and call center for US & UK service centers, including Phone systems and processes.

Confidential

OPERATIONS / PRODUCTION MANAGER

Responsibilities:

• Managed a staff of 8 system engineers responsible for 700+ Linux servers used by 200 Affiliated News organizations.
• Support covered Oracle, MySQL, and MSSQL Databases, Linux and Windows Servers.
• Cut System administration costs by over 3 million dollars annually by creating savings in infrastructure needs, and datacenter costs.
• Reduced hardware footprint and put in place an infrastructure that better utilized current legacy HP hardware without effecting the integrity of the product.
• Worked with Lead DBA to Design and build BI architecture team with Pentaho services.
• Develop and manage the IT budget that anticipates and addresses our growth.
• Designed and built a resilient computing infrastructure including two collocation data centers.
• Collaborated design for VMWare ESX 3.5 and Xen 5.5 replacement of Replicated Datacenter needs to cut cost, and reduce management. Migrate to NetAPP Storage using OnTapp, CIF and NFS, Digital Media Streaming.
• Daily supported Apache, Tomcat, Nagios, Cacti, Jboss, HP Insight Manager, Deployment Automation and Dev Staff. Single sign on with Active Directory and OPEN LDAP authentication, Akamai Media Uploading and Scripting.
• Implemented thorough hardware monitoring and reporting to identify and replace ailing servers before they break with Nagios, Cacti and HP Insight Manager.
• Helped specify and deploy Video Streaming Servers for over one million users.
• Performed professional management in the following areas: computer/system operations, systems administration, communications network administration, software development, systems software support, hardware support, database administration.
• Worked with vendors and infrastructure teams in 4 different cities to market needs, and plan budget requirements.

Confidential

OPERATIONS MANAGER

Responsibilities:

• Operations Manager of 16 members for storage/production/release/infrastructure.
• Tasks included Open Systems Backup and Disaster Recovery Design, Deployment, and Support.
• This included HP UNIX, RedHat Linux and Windows Systems.
• Supported applications such as Oracle, Exchange, SAP, TerraData, Informix, and Fixed File systems on a Global level with three datacenters worldwide.
• Designed and deployed Veritas NetBackup Upgrade from 5.1 to 6.0MP3 Master and All Media servers in an 8000 Server Farm.
• Worked closely with support engineers for design of Disaster Recovery needs and validate those needs are met.
• Worked with Active Directory FSMO Roles for Global user management.
• Worked directly with Management to Decommission Legacy hardware as need arose.
• Assisted support Team for VMWare and Server OS Support Team with server deployments and Production support.
• Worked with production code development teams to release and recover any new or updated content and application releases.

Confidential

PROJECT DESIGN ARCHITECT

Responsibilities:

• Solaris 10 Virtualization and Disaster recovery build out.
• This included building from scratch the Jump Start systems, 23 total. Created 400 Virtualized Solaris Servers from 8 Sun 480s.
• Build out included Cluster instances of WebSphere 5.1 with SunOne Ldap Connection and Active directory authentication.
• Installed and configured QLOGIC Fiber cards for connection to SAN.
• Completed documentation for support engineers for day-to-day operations of production systems, met with each support engineer for input and ideas.
• This included a step-by-step walkthrough for any deployment tasks and on-call support.

Confidential

SENIOR SYSTEMS ENGINEER TECHNICAL LEAD

Responsibilities:

• Senior Systems Engineer Technical Lead for the Online Operations group with multiple leadership roles.
• Tasks included architecture and lead design for production projects leading in web/application three tier layouts.
• Rapid Deployment from HP to design single click DR and sever deployment to remove error and added speed to recovery of servers with issues, or deploy new hardware.
• Designed and built the current backup architecture being used by the Operations team to back and recover over 16 TB of data daily, along with a disk image backup of Brick level backups of Exchange databases.
• All Java applications were of daily responsibility for training other team members in how to use and troubleshoot these applications. Weblogic, Websphere, Resin, and Orion app servers.
• Deployed all Java Productions running on Windows being migrated to Linux AS3 and Oracle 10g running on 64bit HP hardware.
• Worked with Oracle RAC and Oracle 10g for a new project for Confidential Groups next generation of production. Designed and built Oracle RAC on Linux 3.0 AS Update 2 HP EVA San attached using OCFS and RAW disk partitions. Also ran RAC on Solaris 9 on Sun hardware doing a side-by-side comparison for performance and reliability.
• Exchange 5.5 and Disaster recovery architecture to pull single mail boxes from restore in seconds so that complete database restores were not needed from archive.
• Exchange 2000 and netapp testing lead engineer for new San Technology to move from HP EVA San Storage to NetApp for Exchange Storage.
• Main Design Engineer for Exchange 2003 automated Deployment from Altiris for System recovery.
• This included everything from Sysprep to Virus Software load.
• All scripting was done with full automation in mind, no hands-on needed.
• Complete System build including OS was down two 45 minutes.
• Exchange ON-Call for 24 hour support of Exchange 5.5, 2000 and 2003 servers.
• Mail Box issues, connector issues, Student issues with DNS, anything that would be a problem with Student mail, over 50,000 mail boxes, and Information stores over 900 gig.
• Active Directory Upgrade to Windows 2003 AD and Exchange 2003.
• Designed and implemented TrendMicro ScanMail with Control Manager.

Confidential

SENIOR APPLICATIONS ENGINEER

Responsibilities:

• Senior Applications Engineer for Solutions Architecture and Delivery Department for 2 years.
• Everyday tasks included evaluation and monitoring of production staff, meeting with Engineering and Quality Assurance Managers for daily reports.
• Planned and documented installation procedures and upgrades.
• Problem solving and development for production environment.
• Wrote documentation for configuration and administration of Apache with Mod ssl, WebLogic, Websphere, Netscape Directory Server (LDAP), backup and recovery with NetBackup, and Monitoring Systems with HP Openview.
• Developed Security measures practiced in everyday maintenance of Production servers.
• Developed Jumpstart server with automated installation tasks to reduce productivity time and cut down wasted hours.