SUMMARY:

Versatile professional with 6 years of IT experience. Passionate about technology and consistently pursues training and educational opportunities to increase IT knowledge and value to an organization in support of the Confidential .

AREAS OF EXPERTISE:

• Systems Administration
• Systems Analysis
• Customer Service Relations
• Microsoft Exchange 2003, 2007 and 2010
• Exchange management shell (EMS)
• IT Vendor Relations
• IT Ticketing System
• Systems Engineering
• Exchange management console (EMC)
• Windows server 2003, 2008 and 2012
• Troubleshooting hardware and software
• Tier III support
• Antivirus removal and software
• Microsoft powershell
• IT triage specialist
• Blackberry BAS

PROFESSIONAL EXPERIENCE:

IT Specialist/ AV Support

Confidential, Quantico, VA

Responsibilities:

• Resolve network related issues regarding the DIA network for end users
• Utilize E - Requestor ticketing system to manage, track and resolve issues
• Assist with audio creating audio visual user accounts for Instructors
• Troubleshoot any laptop and desktop hardware for machines on the network
• Create documentation on how to resolve common issues for the end user’s
• Deliver high customer support experience to all students on the network
• Assist with requesting software upgrades and shares
• Grant permissions to users for share drive access request
• Assist with mapping all users to network printers
• Actively monitor classrooms with AV system to proactively respond to user request

Systems Administrator

Confidential, Quantico, VA

Responsibilities:

• Resolve all Active Directory tickets escalated from the service desk.
• Provide guidance and instruction to the service desk for handling standard Active Directory related incidents and service requests.
• Provide Active Directory Service Desk Resolution Reports documentation to the service desk on the procedures for completing the task.
• Utilize SCOM to monitor network issues with servers and fix any issues regarding services and escalating to the appropriate queue for any other related server issues
• Use VMware web client 5.0 to monitor virtual servers and reboot any if necessary due to issues regarding AD DS database an Exchange database
• Use Remedy to monitor, manage, escalate and resolve any issues for the enterprise
• Actively involved in the powershell group to help manage the network with powershell and exchange management shell for the MCNOSC enterprise domain
• Use robust file copy to migrate user data from one domain to another domain
• Use exchange management console to move user exchange mailbox accounts
• Unlock user and service accounts that have been locked out on the domain
• Migrate user accounts using Active Directory Migration Tool
• Assist with troubleshooting network outages on the enterprise level
• Assist all local Administrators with escalated issues on the enterprise domain
• Create documentation on troubleshooting network related issues
• Use RDP to remote into servers to manage issues related to AD DS database
• Assist cyber security team regarding possible network intrusions
• Microsoft exchange management console
• Microsoft exchange management shell
• Monitor, manage,, move, create and delete user accounts in Microsoft exchange and blackberry BAS
• Troubleshoot exchange latency issues and servers with SCOM and VMware monitoring tools
• Perform exchange task at tier 3 level with issues backing up queue and mailflow

Systems Engineer/Admin

Confidential, Stafford, VA

Responsibilities:

• Provide planning, process improvement and quality measurement skills to deliver operational efficiencies and architectural expertise for projects.
• Install and update software packages and patches.
• Provide user accounts support, assign access control list, establish passwords and account policies.
• Extensive use of Active Directory and Domain Services to maintain the MCIA Network.
• Work with other team members to design, implement, and maintain all aspects of our Microsoft Customer Relationship Management (CRM) solution.
• Use Windows Server 2012 with ADDS and ADMT to migrate all necessary infrastructure across the Marine corps on a Global scale.
• Used windows server 2003, 2008 R2, MDT, Microsoft Exchange, Windows IIS web services, Blackberry enterprise server, Windows XP/7/8, Windows Powershell, Active Directory and Exchange, WINS management and Windows MDT
• Create and document SOP using Microsoft word on the configuration and setup of RD Web gateway and how to access the gateway via IP address or machine name through VDI for the development network.
• Documented IP addresses that are no longer utilized with both Microsoft word and excel spreadsheet to remove any old network configurations from DNS

Systems Administrator/ Tier 3 Technician

Confidential, Virginia Beach, VA

Responsibilities:

• Create, activate, deactivate, disable, migrate and move accounts using Active Directory, ADMT, and the SRM Tool for the Navy reserves.
• Create and move exchange accounts for the Navy Reserves.
• Create, move, share and un-share customers network drives.
• Troubleshoot locally or remotely customers email issues, printer, scanner and computers.
• Respond to any issues within the NOSC under Tier 3 rights (Base OPS).
• Reimage machines utilizing SCCM OSD on Desktops and Laptops.
• Fix reservist account(s) with Private Key Interface issues that does not allow them to login to the network.
• Order parts for printers, laptops, scanners and desktops that are malfunctioning.
• Respond to any issues within the NOSC under Tier 3 rights.
• Exchange 2003 and 2007 user account migration and moves
• Create and document SOP on how to perform computer migrations and operating system upgrade on the NMCI network for all network administrators

Systems Administrator

Confidential, Virginia Beach, VA

Responsibilities:

• Escalate and resolve helpdesk tickets with tier 2 and tier 3 helpdesk resources.
• Process move add change, and configuration change request.
• Work with external parties to resolve connectivity operational issues between points for Nipernet, Sipernet, frame relays, hubs, routers, switches, and firewalls.
• Transfer and track trouble tickets with other helpdesks, such as NMCI, ISF Legacy, and Military Sealift Command legacy helpdesk.
• Utilize Remedy, Citrix administrative accounts, and active directory.

Systems Administrator

Confidential, Norfolk, VA

Responsibilities:

• Worked in email/voicemail, and remote desktop management. Utilized Active directory, ADAEO, fix-pack, windows server 2003, command prompt, and remedy on the network.
• Assist customers with Blackberry support and issues and Blackberry terminal services.
• Perform data backup and transfers from old to new profiles and to external HDD