OBJECTIVE:

Position as Network Administrator, Network Engineer, or Network Analyst where my skills, abilities, and experience will contribute to the efficiency and continued success of your company .

SUMMARY:

• I have obtain more than 15 years experience working in Support and Network implementation, with technical working experience using the following technologies, protocols and vendors operating system.
• Internet / Intranet / Extranet LAN / WAN / WLAN / MAN Fiber optics, Sonet, ATM
• Network designInstallation / Support Routers, Switches, Firewalls
• Cisco Juniper Bay Networks / Nortel Network
• Confidential Load Balancer IPS/IDS, VPN, HSRP
• DDS, T - 1, T-3, DSL Frame-relay, ISDN, PRI VLAN, STP, VTP, CatOs
• DWDM OC192, OC3 to OC48, ONS, Infinera, ONI SNA/SDLC, DLSw
• Ethernet, Token Ring, Fddi VoIP, Arris, Cedarpoint TCP/IP, IP, IPX
• BGP, OSPF, EIGRP, Rip v2 IS-IS, MPLS, POS MS Office, Word, Excel, Visio

EMPLOYMENT EXPERIENCE:

Network Administrator

Confidential

Responsibilities:

• Support Confidential ’s enterprise network users.
• Implement, test and turn-up Confidential new Disaster Recovery Data Center build out, in Dallas TX.
• The build out includes the move of all existing applications.

Technical Environment: ISP and Enterprise network running VRF, MPLS, routing protocols EIGRP and BGP4Hardware / Software Load Balancing (F5) ACE, Cisco IOS and XR Routers, Cisco Switches 6500, 7600, Nexus 7K. Cisco Firewalls and Aruba WIFI

Network Specialist

Confidential, MO

Responsibilities:

• I demonstrated strong leadership skills when assigned a lead position as a Tier 3 Support Engineer, assisting both Tier I and Tier II level associates in finding resolution for complex issues that affect the our Service Provider network or Enterprise network devices.
• I also demonstrated strong network problem resolution capabilities as I resolved bottleneck conditions that developed within HSI, VOIP, cable modem terminating system (CMTS), VOD, and IP Enterprise Network.
• Resolved customer IP address issues due to failed DHCP failover or circuit interruption due to outage.
• I was also responsible for handling the escalated trouble calls on Cisco Ubr7246 Ubr10k routers, GSR 12012, ASR9k, CRS16 (edge and core routers), Cisco VPN 3000 series concentrators, Load Balancing (F5), ASA, Pix, Netscreen firewalls, ONS 15454, Infinera, Nexus7k, 7609 and 6500 Catalyst series switches.
• Updating and tracking network related issued via Remedy / MARs ticketing system. I worked closely with Design Engineers, Field Engineers, technicians, and communications vendors technical escalation groups like the Cisco TAC, Juniper TAC, Infinera TAC and the marketing organizations to resolve network service related issues.
• I proactively monitored and supervised the management of all network devices with Solarwinds, Orion, Netcool, NMS, TACACS and Cisco Works NCM SNMP management applications, while using SMS to monitor Intrusion Detection Devices like Tipping Point 2000 and 2400 series. I updated Digital vaccines on Tipping Point IDS. Updating configuration when needed on both NetScreen and Pix Firewalls.
• I identified network impairments, validated problem descriptions and perform detailed problem diagnosis and made recommendations for improvement. While keeping Management and Network Technicians updated of problems via the trouble ticketing system and submittals of Change Requests for MARS. and makes recommendations for improvement
• I identified alarm correlations and appropriate response actions. Activate & deactivate network elements as required to maintain service levels, support change activity and implement service restoration.
• Interfaced with Confidential Engineers to resolve escalated issues and request RMA of defective parts based on SLA.
• Other responsibilities included assisting in the development and documentation of technical standards

Network Analyst

Confidential

Responsibilities:

• Network-reconfiguration of elements for new network management system. Massive configuration changes on routers, switches, and dslams.
• Prepare MOP and documentation for changes during the maintenance window - Validate existing configuration prior to applying new configuration in support of DSL, Dedicated Internet, Wireless Internet, VLANs, and ATM COS.
• Update existing documentation with new device names / ip addresses and interconnect information with Dbase, MS Excel, MS Word, Visio for documentation updates.

Hardware / Software: DSLAMs from Cisco, Lucent, AFC, Calix, Fujitsu, and Alcatel - ATM switches from Cisco BPX/AXIS, IGX, IPX, and Lucent - Cisco AS5200, AS5300, 2600, 3600, 7200, 7500, Cat2950, Cat4000 - Juniper ERX, M10, M20 supporting ATM, POS, GigE, BGP MPLS, SONET, ISIS, IP, T-1, T-3, ISDN, PRI, and Frame-relay

Senior Technical Support Specialist

Confidential

Responsibilities:

• Providing Technical support & assistance to maintain Confidential 28,000 mile DWDM Fiber Optic POS layer 2 Switched and broadband network.
• Assist NOC, Regional Engineering, and Field Engineers in both a proactive capacity and to resolve network impairments.
• Assist with testing, diagnosing failures and analyzing network traces, in determining hardware or configuration related problems. Assist with the evaluation of new products, software code release, and test equipment in Lab environment before deployment.
• Monitor, evaluate and report on Vendors compliancy. Apprised management of non-compliant work performed. Established professional peer relationships with vendors and business client organization.
• Assist project management with deployment, installation, and testing MAN Network Elements and Intelligent OC192 optical transport switches in a meshed based architecture.

Technical Environment: Fiber Optic OC192 DWDM network, packet over sonet Layer 2 switched network.

Hardware / Software: Cisco GSR12016, 7507,7513,4500, 3640, Cat 5500, 2924, 2100, 1900, ONS 15454, Nortel OPTera LH, Nortel OPTera 1600G, Juniper M20, Juniper M5, Sycamore SN 16000, ONI 9000, Cerent 454, protocols BGP, MPLS, SONET, ISIS, IP, ISDN, PRI, Frame-relay

System Engineer

Confidential

Responsibilities:

• Providing contracted on-site technical support for a Confidential & Confidential WorldNet ISP ( Confidential second largest ISP account).
• Assist with implementation, installation turn up, configuration of equipment and software.
• Perform and assist with network and software upgrades, including all major, minor and maintenance release.
• Train Operations personnel, and Tier support on features of existing and new software releases.
• Provide assistance and support to Tier III & Tier IV, in analyzing protocol traces, used in identifying networking failures of Confidential or third party equipment. Render problem resolution.
• Track escalated problems with Program Manager, Project Manger, Network Consultants, Network Engineering, and R&D labs until resolution is found and implemented into the Network. Work with Confidential & Confidential to improve troubleshooting and network management processes.
• Diagnoses and interpret test results from Confidential &T’s Enterprise Network Cisco, Bay Networks, 3ComTotal Control Remote Access Concentrator and VoIP Network.

Technical Environment: ISP with remote access concentrators and Long distance service provider via Voice over IP.

Hardware / Software: Cisco, Bay Networks, Confidential Lanplex TCH, Hiper Access router TCP/ IP, IPX, VoIP, ATM, ISDN, PRI, Frame-relay

Senior Field Engineer

Confidential

Responsibilities:

• Install, diagnose, interpreting and repairing complex mixed vendor equipment failures, including multi-protocols networks, LAN/WAN products.
• Diagnoses, interprets and makes equipment repairs Confidential module level and to the component level as necessary.
• In corporate engineering changes, software upgrades and modifications to equipment.
• Interfaces with customer management to ensure customer satisfaction with company products, Providing support, training, and assistance.
• Perform investigative model testing, Provide prompt telephone and/or written responses to customers, Field Engineers, Regional Support Specialist and District Service Manager.
• Analyze proposed installations to determine complexity, of hardware requirements, configuration, support and make recommendation for acceptance diagnostic testing.
• Prepares accurate documentation, reports for submit to management. Provide technical assistance to the Operations department and to other regions in an advisory support.
• Investigate network problems, which are beyond the scope of the Field Engineers II or I recommend solutions, and required diagnostic steps. Represent Racal -Datacom to the Customer and vendors.

Technical Environment: WAN / LAN communication manufacture, VAR and technical support

Hardware / Software: Cisco 7508, 7513, 250x, 4500, Cat 5500, 2100, 1900, Bay Networks BLN, BCN, ASN, AN, Proteon routers, WellFleet routers, INX 5000 enterprise Hubs Prem Net 5000 Fiber Optic sonet mux, Omnimux 9000 T-1 mux, Omnimux 8000, Omnimux 7000 T-1 mux, Telco System T-1 mux, Larse T-3 mux, DSU, FDDI Token ring, Ethernet, ATM, Dial technology, Remote access concentrators, ISDN, PR, Frame-relay, IP, TCP/IP, IPX, SNA, SDLC, HDLC, SONET, BGP, RIP OSPF, RIP2, IGRP, EIGRP, Apple-Talk, PPP, SRB, Dlsw, and LLC2, CMS400 ERAS (Excalibur Remote Access System), X.25 pad, ISX 5300, ISX 531X T-1 CSU