SUMMARY:

• Systems engineer with broad experience supporting Active Directory, servers, and desktops operating in Citrix and VMWare environments.
• Providing infrastructure and systems support, access management controls, IT compliance, and critical production systems maintenance.

TECHNICAL SKILLS:

Operating Systems / Environments: Microsoft Windows / Server family, Active Directory, Exchange, IBM Domino/Notes, VMWare/VSphere, Citrix, Novell, EMC Unisphere, Dell OpenManage, Cisco ASDM, Firewalls, Proofpoint Security, Office 365, Google Apps, PBX/AUDIX, Mobile Computing

Hardware and Software: Microsoft Office, Remote Desktop Applications, Altiris Deployment Solutions, Microsoft Outlook, Adobe Acrobat, McAfee, Symantec Endpoint Protection, Encryption Technologies, Internet Browsers, Printers, Network Devices, Workstations, and Laptops

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Systems Support Engineer

Responsibilities:

• Build and maintain physical and virtual Windows servers within Active Directory, VMWare and Hyper - V environments.
• Design, implement, and upgrade network infrastructure solutions.
• Counsel clients on capacity planning and provide recommendations based upon business requirements and new server technologies.
• Plan and execute business continuity plans to minimize downtime and provide high availability.
• Design and implement cloud solutions including Office 365 migrations and online backups.
• Provide end user support including desktop and software upgrades and patch management.
• Provide clients with IT budget planning and recommendations to maximize return on investments.
• Develop and manage relationships with IT resources, strategic partners, and third party vendors.
• Projects have included site planning and relocation, Active Directory implementation, server decommissioning, cloud migrations, implementation of IT compliance, and general best practices .

Confidential, New York, NY

Systems Engineer (Contractor)

Responsibilities:

• Production support and solutions delivery for global enterprise messaging including Microsoft Outlook, IBM/Lotus Notes, Sametime messaging, and application performance benchmarking.
• Collaborated with enterprise architects, applications teams, and vendor solutions to implement and support scope of project requirements and define guiding principles.
• Designed and implemented VMWare environment for systems testing and development.
• Provisioned top tier analysis of messaging systems and coordinated vendor support.
• Liaise with client relations managers to develop best practices and client support.
• Created and maintained project solutions database and generated project workflow.
• Provided hands-on client on utilizing new messaging technology.

Confidential, New York, NY

Systems Administrator and Desktop Support

Responsibilities:

• On-site administration, management, and support of Active Directory, servers, and desktops.
• IBM/Lotus Domino e-mail administration of user accounts, groups, permissions, and databases.
• Managed and supported servers, desktops, laptops, printers, and network devices.
• Monitor network, WAN, and server performance using Solarwinds scanning and discovery tools.
• Monitored and administrated e-mail security with Proofpoint enterprise solutions.
• Setup and deployed mobile devices using McAfee Enterprise Mobility Management services.
• Built, configured, and deployed desktops and laptops using Altiris Deployment Solutions tools.
• Implemented Windows XP to Windows 7 migration including legacy application analysis.
• Supported ongoing preventative maintenance to desktop applications and hardware.
• Liaised with project management and vendors to deliver enterprise software solutions.
• Documented incidents and solutions using ticketing tools including Footprints and Altiris.
• Accomplished in meeting scope of SLA, IT Auditing, and SOX / J-SOX compliance.
• Escalated issues to vendors as needed for server or client application upgrades and fixes.
• Set up presentations, online collaboration tools, and audio / video conferences for clients.
• Managed IT assets, licenses, and inventory, and all hardware and software purchasing.
• Trained, interviewed, and mentored new hires for our environment and scope of projects.
• Created and maintained workflow, knowledge base, and technical documentation.

Confidential, New York, NY

Administrator and Technical Support

Responsibilities:

• Set up, installed, and administrated Windows servers, desktops, and software.
• Installed and maintained HP and Canon facsimile, printers, copiers, and scanners.
• Managed vendor relations, hardware inventory, software licensing, and service contracts.
• Deployed computers, printers, and telecommunication devices for industry trade shows.
• Installed and setup laptops, network, and projectors for client presentations and sales meetings.
• Coordinated with vendors to process critical application support on multiple platforms.
• Researched and developed technical solutions to quickly eliminating down time and inefficiency.
• Recommended, researched, and performed software and hardware purchases and builds.
• Created and maintained computer database of inventory, designs, and client projects.
• Utilized CAD applications to create software models for presentation and printing.
• Tracked revenue for trending year over year for improvements or cost cutting opportunities.
• Client, vendor, and property management negotiations for favorable prices, fees, and contracts.
• Recruited, interviewed, hired, and trained new employees.

Confidential

Technical Support Specialist Volunteer

Responsibilities:

• Setup, installed, upgraded, migrated, and provided professional on-site and remote office desktop support on a variety of Microsoft Windows desktop platforms and HP printers.
• Installed, setup, and evaluated Windows NT Servers in test and development environments.

Confidential, New York, NY

Senior Desktop Support Technician

Responsibilities:

• Provided technical field support, build outs, configuration, and installation for special events.
• Responsible for senior level support for members of the Client Services department.
• Hardware and software installation and support of Windows and Macintosh workstations.
• Imaged and deployed user desktops and equipment for major migrations and rollouts.
• Maintained and repaired Microsoft and Novell network services and connectivity issues.
• Installed, moved, and replaced network devices connected to Ethernet and Token Ring networks.
• Performed network migration from Novell Netware to Microsoft services including home directory moves, remapping drives, printer reconfiguration, and applications.
• Administrated and supported phone and voicemail accounts using PBX and AUDIX.
• Performed all facets of telecommunication support for Avaya / Lucent phone technologies.
• Installed, maintained, and troubleshoot digital and analog voice lines, and cabling.
• Interviewed, trained, and mentored interns on procedures and IT governance.