PROFESSIONAL SUMMARY

• Result - oriented professional with over 15 years of broadband experience, and visible achievements in Headend Engineering . Dynamic flexible personality.
• Project Execution and implementing strategies in Technical Engineering roles.
• I am an out-of - box thinker with visionary leadership strengths and a resourceful team player.
• NCS VOD Trouble Shooting SDV Trouble Shooting
• CISCO Edge QAM Trouble Shooting
• Content and Meta Data Trouble Shooting, CISCO, CONCURRENT
• CISCO SBSS and BEQ Trouble Shooting
• CISCO AND CONCURRENT VOD STORAGE
• Hit Set Tops and Cable Cards from DNCS
• CISCO DCMs, GQAMs
• Used and Configured Digital Headend Equipment Motorola Digital Headend Operations V2
• Motorola Basic DAC 6000 (V3.1) Operation
• Configured IP and RF Configurations
• Motorola DM 6400 Support & Troubleshooting
• Motorola Design Basics
• Worked with Mpeg2 and 4,Encoders, Multiplexers,Add Insertion Set Up
• Supported QA Testers day to day
• Set Top Box Testing & Trouble shooting
• Used Video Testing Equipment RF Spectrum Analyzer,QAM Analyzer,MPEG Analyzer
• CISCO Hub, Router and Switch Trouble shooting
• RF,CAT5, CAT6, Fiber and Data Cabling Certified Professional
• Test and deployed consumer technologies across various platforms
• Adept at learning and adapting to new organizational cultures
• Capable of working with software developers to ensure identified bugs are fixed and closed
• Basic administrative skills working with Linux/Unix and Windows
• OSI Trouble Shooting Methodology
• Troubleshoot, Installed and configured home networks(wireless and hard lined)USB and Nic Cards
• Rack and Stack Installation of Electronic Equipment
• RF,CAT5, CAT6, Fiber and Data Cabling Certified Professional
• Used Video Testing Equipment RF Spectrum Analyzer,QAM Analyzer,MPEG Analyzer
• Able to Train Technical and Non Technical Personnel
• Can Read Technical Wiring Schematic

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

VOD Engineer

Responsibilities:

• Provide Technical Support for the Team that performs advanced engineering escalation
• support for all of Confidential National Video footprint
• n the Fix Agent Stabilization Team.
• Maintaining stability, performance, and reliability for all video products,
• to include: Broadcast Video Switched-Digital Video,
• Video OnDemand, and National Content Distribution.
• Assist in Process Flow management and reporting.
• Designing, creating, and implementing process flow documentation.
• Assist with Distribution Projects from conception to completion, identifying risk ·, documentation gaps,
• support and proper maintenance handling.
• Prioritize and Resolve events, ensuring proper Root Cause Analysis is performed to direct vendors
• as necessary for analysis and permanent problem resolution.
• Replicate reported distribution bugs, communicate and document problem resolution.
• Monitoring the channel distribution system and take necessary fix actions while managing
• multiple projects and priorities simultaneously to meet deadlines.
• Communicate professionally in a fast-paced setting while performing excellent internal/external
• customer service skills with an ability to maintain a high level of customer satisfaction.
• Perform quick response to system outages and impairments to effectively mitigate impact.
• Rack and Stack Installed Server and Network Equipment
• Timely reporting of information on projects and activities and be able to produce
• clear and concise written analysis and reports.
• Perform critical and analytical thinking. Maintain problem ownership and accountability.
• Possess skills to implement, maintain, and upgrade various applications
• and the servers they reside on.
• Drop and Monitor Video Assets on CDN Servers
• Work with Vendors on Site
• Attend Meetings and bridge calls for Project Development
• Work with Project Architect and Engineers

Confidential

Development Lab Waltham / Video Engineer

Responsibilities:

• CDN Trouble Shooting and Development for Red Box
• System Monitoring
• Deploy Software Applications for Multi-Screen Devices
• Video Engineer over IP Networks
• Rack and Stack Installed Server and Network Equipment
• Drop and Monitor Video Assets on CDN Servers
• Work with Vendors on Site
• Attend Meetings and bridge calls for Project Development
• Work with Project Architect and Engineers

Confidential, NC

Advanced Video Support Operation

Responsibilities:

• Support sites with Advance Video Issues
• Escalates ticket up to higher level of support
• Analyses Data for Business Reports
• Works with Cisco and Motorola Equipment
• Monitors Video Feeds from Headends and Hubs
• Supports all Confidential Video Products
• Join Bridge calls with local & Second and Third party Vendor
• Open Vendor Tickets
• Responsible for basic command lines & GUI interfaces on Motorola and Cisco equipment / Supports Engineering with

Confidential, PA

RF Engineer

Responsibilities:

• RF Tech, technical wiring, RF Plant Design, set top box testing
• Head-end and video hub testing, integration, and operation experience
• Testing both analog and digital video equipment used in a traditional head end environments
• Tested RF return path operation between the STB and Head-end
• Responsible for replicating and troubleshooting cable systems that are in the field
• Supporting Sea Change with system changes
• Rack and stack equipment
• Supporting SET TOP box testing for Performance and troubleshooting OCAP and True 2 way
• Used video testing equipment including RF Spectrum Analyzers, QAM Analyzers and MPEG analyzers
• Worked with Motorola, Scientific, Arris and Sea Change vendors on site
• Responsible for installing Cisco Switches and Hubs

Confidential, Wayne, IN

Video Engineer

Responsibilities:

• Responsible for the network element deployment, wire and set up racks, power management, ran
• Cat5 and fiber for back bone provisioning, network augments, and IP services customer activation
• For the various operation groups. This includes FIOS Video, FIOS Data, FIOS Voice, HSI
• Network Specialist are accountable for leading the efforts by utilizing sound judgment in consultation
• Other North Central and vendor organizations.
• Trouble shooting, resolving of equipment hardware and network related problems
• Video/Cable/Satellite experience
• Responsible for project management of assigned work load, actively involved in process improvement
• be willing to work as required base on center coverage
• Knowledge of TC/IP, IP routing protocols, Nortel Successions platforms, Ethernet Switching, VLANS
• Basic router consoles commands, Experience with Big Band BMRs, Cisco trouble shooting IPs
• Experience with IP routing protocols: Experience in the management of outside vendors
• with Knowledge in DSL and Fios services with IP and Voice protocols
• Ability to make effective decisions
• in outage situations for immediate resolution Working with DMs, SEMs, SDMs, Basic DAC functions

Confidential, PA

Support Engineer

Responsibilities:

• Responsible for Configurations of Headend devices, Replications of problem issues,
• Testing, Research, Software Upgrades, Maintaining Equipment and Help Desk on the following Products
• Motorola SEM V8 and V12, OM1000 and OM2000, DAC/ RADD, Terayon DMS, Motorola STDC,RPD
• ARPD, Set Tops, NC1500, DSR / Satellite Receivers
• Supports VOD Hardware
• Able to log in an do checks on Stream Commander Nexam
• Sea Change / VOD Support
• Changed Hard Drives
• Turned down Stratum when Orphan Streams were detected,
• Worked with back office on Network or Stream issues,
• Did upgrades with Linux and Unix background,
• Worked on Catcher and Pitcher problems with Dish EQ

Confidential, Castle, DE

Network Engineer

Responsibilities:

• Changed Hard Drives, Network IOPS, and DVB Boards
• Video/Cable/Satellite experience
• Turned down Sea Change Stratum when Orphan Streams were detected, / Sea Change / VOD Support
• Upgraded in Linux and Unix background commands,
• Worked on Catcher and Pitcher problems with Dish EQ, Tanburg,
• Checked Media Clusters and Network connections
• Resolved issue on Transport ASAP Check digital and analog receivers, fiber, CAT 5,ff air antennas and
• Satellite antennas, mediums for outages and problems
• Install and Proof Commercial Customer Services
• Performed Troubleshooting of Network Elements I.E. encoder, Multiplexers,Edge encrytors, modulators
• Cisco Switches, Fujitsu, Nortel, Broadband transmitters/ receivers, Satellite dish and receivers
• Daily Repairs of Headend and related electronic devices
• Sent equipment to vendors for repair and follow-up with service tickets
• Completed assign projects and reports that are sent from corporate headquarters
• Upgraded PC and server upgrades to current equipment, Conducted testing as per preventative
• Maintenance program Pre-test and run to see what effects on new equipment interface effectively with
• Engineering staff and workers
• Operate and maintain various test equipment (MPEG analyzer, OTDR, Network analyzer, Spectrum analyzer,
• Fiber Daily check system to see strength levels and efficiency on: Optic scope,
• Video and Audio analyzer,
• Install, maintain and test fiber optic transport system
• Checked the light on fiber and do maintenance and troubleshoot on the above systems
• Assisted in the planning and implementation of new products and services, Test and maintain the actual servers
• And PC’s to see what issues may evolve
• Provisioned Services on above elements for Regional network use Implement to all surrounding hubs and headend’s
• any new channels and / or changes
• Correlated alarm information to Network Configuration issues
• Documented and reported to the LMC any issues that arise via alarms and coordinate with this team
• Maintained documentation of all designs and configurations kept a current schematic of what is in the headend
• Maintain local databases of equipment for reporting tools, kept updated software and how many pieces of
• equipment and when to replace outdated equipment
• Provided phone support of network devices for system technical resources for the help desk for all other
• OTN’s and headends to assist and fix via remote or actual visit to the site
• Ensure Software tools and methods support operational needs
• Make sure current devices are compatible with new software and new products
• Perform software and hardware upgrades as needed
• Assisted in development of emergency restoration procedures keeping up with FCC standards
• and state and city regulations and all other emergency broadcasting systems

Confidential, DE

Data Technician / Installation Technician

Responsibilities:

• Terminate, assemble and install RG-11, RG-6, RG-59, mini, audio, CAT 5 and CAT 6 cable
• Installed outlets, pulled cable, forming, dressing, lacing and labeling cables to industry standard
• Determined closet and equipment layouts and install closet hardware including backboards,
• Connections blocks, racks, patch panels, fiber enclosures and balance video equipment.
• Install entrance
• Grounding infrastructure and perform grounding test.
• Develop project plans including required materials, deliver schedules,
• completion schedules, manpower
• Requirements and tool / equipment lists. Removal and demolition of abandoned cables
• Properly instruct other technicians and techniques, work, etc as needed to keep project work flowing
• Responsible for making independent judgments where normal procedures
• r guidelines are not established
• Supported infrastructure installation test and turn up, Dc power install, configure and maintain modems
• gateways, routers, CAT 5 and digital broadband for commercial and residential customers, Install repair
• and maintain hard-line coaxial cable for new and existing customers
• Trained new technicians and troubleshooting techniques for PC’s, networks, CAT 5 cable as well as
• company policies, and procedures for installation
• Troubleshoot, install and configure home networks, (wireless and hard-line), USB, NIC cards,
• Ethernet Cards, web cameras, software and operating systems,
• Trained call center staff to troubleshoot networks, hardware, software and operating systems by
• monitoring incoming customer calls
• Performed custom wall fishing of CAT 5 and coaxial cable for network and