Summary:

• Experienced and innovative professional with extensive years within the IT industry.
• Significant accomplishments in:
• Proactive in anticipating any potential barriers, and making contingency plans to alter a desired output
• Resolving clients dilemma, or if necessary opening a line of communication to various support teams
• Finding and sharing resolutions issue with peers, documentation the solution when possible.
• The ability to take ownership of any/all issues that may arise.

Experience:

Confidential

• Providing remote/on-site support to Wealth Management Workstations / Servers
• Maintaining QA / Dev / Prod environment updated and accuracy. Working closely with the Engineers, Developers, and QA Testers on build release, imaging installing, configuring new build /upgraded of physical and virtual wks with Win-7 /Win-8.1
• Manage and supporting VDI Infrastructural VMware ESXI 5.0 Server, VM on VCenter console thru VMware GUI
• Providing CA software deployment DSM Explorer on all core build physical and virtual Win 7 / Win 8 machines.
• Administration AD, GPO, OU, operational and network changes as needed / requested.
• Monitoring and resolving technology incidents and request via a ticket queue system MAXIMO

Confidential

• Providing remote/on-site support to teleworkers
• Providing front line support email, desktop application, troubleshooting hardware/software PC/Laptop
• Supporting Citrix, VDI, along with PC Deployment and Refreshing in a Window OS environment
• Supporting utility software: Bigfix, McAfee, Cisco VPN, DSM, Active Client, etc..
• AD administration, thru NetIQ create/modify/delete/Group/unlock user accounts
• Configure and install new workstations with Windows XP, Windows 7, Windows 8 in an AD environment
• Imaging, upgrading and rebuilding workstations in a breakfix environment.
• VoIP Phone Config Creation subscriber /Phone accounts in CUPM Cisco Unified Provision Manager
• Setup Configuring Clients network, Verizon / Blackberry device to BES and other mobile devices ipad, cell phone, WIFI, printers devices, etc to Servers
• Lotus Notes troubleshooting /configuration while migrating to Google Mail Gmail / Outlook 2010
• Assisting in migration of client's laptop/desktop computer from Windows XP to Windows 7 /8 platform.
• Perform tests on connectivity and / or data conversion to verify functionality according to detailed script.
• Performs inventory/asset management processes. Monitoring problem tickets resolution Service Now .

Confidential

• Meet w/ Supervisor /Manager and Team Members to review scripted procedures, scope of work, etc.
• PC Deployment and Refreshes
• Troubleshooting Network connectivity, server 2003, XP, WIN-7, and Printer setup
• Perform tests on connectivity and / or data conversion to verify functionality according to detailed script.
• Performs inventory/asset management processes

Confidential

• Deployment, Build and maintenance of Microsoft Windows Server OS WIN2K WIN2K3 , and applications.
• Configuration, administration and support of Microsoft Active Directory, Microsoft SQL Services.
• AD Security Support Access Rights, Setting GPO Policy . NTFS Permission of end users accounts and resources
• Coordinating and implementing Monthly Microsoft Patches and hot fix deployment.
• Configuring, supporting IT desktop infrastructure Win 2000/ XP/ Vista based PCs, printers, VPN, RAS and desktop assets
• Acts as a liaison for the Port Authority, overseeing Project IDSM FJC Tech supported vendor team at the WTC Site.

Confidential

• Provide Technical Support for 1,500 Prod /Dev QA Servers Merrill Lynch Global Private Client Operations in a Windows environment. Responsibilities include the following:
• Hardware/software problem determination and resolution resulting in eliminating/reducing down time.
• Utilize Remedy/ Change Manager as a trouble ticket reporting system to track/monitor user problems and requests
• File backup restore on Servers for local, and remote client.
• Network troubleshooting, and supporting core build of all windows OS platforms DHCP, DNS,TCP/IP
• Supporting markets data feed and Financial Market data derivative workstations Bloomberg, Reuters
• ML Core Build to Post Build Installations 1 through Tier 3 builds as requested by users.
• Test Validations / improving implementation procedure for manual and auto builds to insure functionality and stability within build.
• Datacenter Logistical work Rack, Stack, and Documentation Servers build to client / datacenter specification
• Installed and tested Base Utilities running on Windows 2000/2003 Bigfix Agent, Epo, NetIQ, Altiris Images, Virus Scan 8.0i, SP, TSM Agent, Patches, CA Agent
• Support Microsoft Outlook Creating and Configuration Mail Boxes within Exchange Server
• Installed and tested Windows 2000/2003 x64 R2 on Dell, IBM, and HP Servers DL385 and DL585 Intel /AMD
• Installed and tested Microsoft OS Clustering for Windows 2000/ 2003R2x64- SQL Server 2005 64 bit
• Installed and tested SAN connectivity using Fiber channel cards Emulex HBA's
• Supporting IIS 5,6 Web Servers, and Sites
• Build and Configure Citrix Presentation Server 3.0/4.5 implementing for Windows OS 2000/2003
• Coordinating collaboration with Clients, and other support personnel on MS Patches deployment scheduling
• BigFix Administrator Deployment of Microsoft Patches and hot fix to QA/Dev/Prod Environment server/wks
• Administrate CA SDO V4 and DSM R11 software distribution systems to implement Staging, Deployment of software packages to QA/Dev Environment, and then promoting QA pass Releases to Production Deployment Team Unicenter Software Delivery and Asset management for delivery to 30,000 workstations.
• Administrate Windows Active Directory 2000/2003 in selective OU Container Administrate Resources Security Support NTFS Permission, Access Rights, Setting GPO Policy of end users accounts
• Provide User-desk side support, as requests to QA DEV Prod
• Support Remote Administration and configuration through iLO/RSA/ALOM technologies
• Knowledge of virtualization using VM Server, ESX 3.0, 3.5, VC, Vmotion, DRS HA, Migrating from P2V
• Knowledge of VMware ESX Server security: defining and applying Roles Permission within Active Directory add/mod/delete/ Users and Groups Configuring: Vmotion, Resource Pool, and DRS HA Cluster, Cloning and migrating VM Guest machines
• Pager-duty rotation providing Weekend and Holiday Global Coverage

Confidential

Provide technical support for 5,000 end users and Servers in a Windows NT / Novell environment. Responsibilities include the following:

Troubleshooting and Supporting desktop / laptop hardware and software

• Utilized Remedy as a trouble ticket reporting system to track/monitor user problems and requests
• Supporting LAN Server environment with utilities such as SMS 1.2 2.0, System Administrator Tools
• Global Windows NT Administration Enterprise Admin
• Files backup restore on Server for local, and remote client
• Desktop support of Rumba, Polaris, Brixton, Attachmate Extra, and other 3270 emulation tools.
• Assist in debugging application problems and issues.
• Supporting various Windows NT Shell build: TGA, PCA, BFS, BIS, Wealth Management, Executive workstation
• Supporting Financial Market data derivative workstation Bloomberg, Reuters
• Support MS Office 2000 Package
• Laptop, desktop Imaging, cloning provisioning using Ghost, Altiris
• Support of Exchange Server 5.5, and Outlook configuration

Confidential

Responsibilities included the following:

Global 2nd Level Support of PC's, Laptops, MAC, and their applications for the staff of The Wall Street Journal.

Supporting Financial Market data derivative workstation Bloomberg, Reuters, Telerate,

Support Microsoft Office 97

• Supported the Backbone of a 2000 Node 10/100 Fast Ethernet Network.
• Configured TCP/IP: WINS, DNS, HOSTS, and LMHOSTS Files in a mix Windows NT, MAC Environment.
• Configured Bay Network's Switches, Hubs in a multi-segment TCP/IP V-LAN Environment.
• Knowledge of Sun Solaris 7.0, Linux red hat
• IMAC installation, move, add and change Service on Network

Confidential

• 3rd Party Maintenance Company in the Financial Industry.
• Responsibilities included the following:
• Serving, and Supporting Quotron software / hardware UNIX-BASE MINICOMPUTERS in the Tri-State area, and all peripheral equipment attached or associated with Quotron Global Network.

Supporting Financial Market data feed Bloomberg, Reuters, Telerate,

• Surveying new Site, and working with building Management to incorporate the cabling topologies Spec to be used.
• Desktop Support and training to end users. Coordinating client and outside vendors bases on site need.